Loop Communications Reviews & Product Details

I love how responsive they are to my calls or emails when I need service! But more importantly, I love that my phones are never down! With our previous provider, we were experiencing weekly outages! Review collected by and hosted on G2.com.

There is nothing about LOOP we dislike. They have always exceeded our expectations! Review collected by and hosted on G2.com.

Loop customer service is one of the best I have experienced in 40 years of IT leadership. Coupled with a rich feature set and an aggressive price make Loop an obvious choice. The feature set allows organizations to grow and flex in thier use of sophisticated phone and call center systems without having to worry about Review collected by and hosted on G2.com.

End-user startup training could be improved by implementing a set of simple videos Review collected by and hosted on G2.com.

We just recently upgraded our entire system. Both points of contact were extremely thorough in making sure we had a seamless transition. They quickly responded to all questions and final details of getting our new system up and running. Review collected by and hosted on G2.com.

A few days into our switch, we received notification that the provider for Loop had incurred attacks causing system issues. While we have not experienced any of the problems, and it doesn't seem to affect data, I'm hoping that security is not a continuing problem in the future. Review collected by and hosted on G2.com.

The speed of assistance, and ease with which their technicians assist. I've worked & spoken with the owners of the company. They have been extremely helpful throughout the demo pross and are very knowledgeable about their product. I've also spoken with several technicians, everyone I have spoken with, has resolved the issue very quickly and efficiently. The integration with Connectwise Manage improves the workflow of answering phones and creating tickets. Review collected by and hosted on G2.com.

The inability to manage my own phone queues, I understand the queues are managed by loops for ease of use. With everything I have tested so far this has been my only complaint, therefore to me it is not a deal breaker. The system works exactly as advertised, and for that I have no complaints. Review collected by and hosted on G2.com.

Service, equipment and set up. The support team is phenomenal via phone and email support - they are fast and quick to understand most any question. Review collected by and hosted on G2.com.

So far, nothing! I haven't found any thing worth stating here. Review collected by and hosted on G2.com.

I like that when I have an issue I can email customer service right away and they take care of it quickly. Review collected by and hosted on G2.com.

The only issue I had is when we initially filled out the set up form I included what phones needed to be forwarded. That didn't happen at all so I don't think they read that form. But each time I found another phone not forwarded I just emailed them and they took care of it. Review collected by and hosted on G2.com.

Easy to get in touch with a knowledgeable representative. Review collected by and hosted on G2.com.

I wish when we listen to voicemails on the phone, it says the date/time the person called. Review collected by and hosted on G2.com.

Always very helpful and follows up with any questions or concerns. Review collected by and hosted on G2.com.

We have had no issues with Loop, always very responsive and timely. Review collected by and hosted on G2.com.

They completed all the changes, included handling all the voice recordings. Took hours off the project for me! They have been extremely helpful and flexible. Review collected by and hosted on G2.com.

I haven't found anything so far that has been disappointing. Review collected by and hosted on G2.com.