LogRocket really value how fast I can pull up detailed activity records whenever a customer flags somethinv unusual. The platform centralizes information that would otherwise mean jumping between multiple systems which saves time and minimizes unnecessary back and forth. Its also made our team more self sufficient since we can usually find the answer we need within minutes. Review collected by and hosted on G2.com.

There’s a lot of information available, which is generally a good thing. Still, new members sometimes need a lttle guidance at the beginning before they deel confortable finding their way around and navigating all of it. Review collected by and hosted on G2.com.

I like that LogRocket provides real-time session replay and detailed user insights, making it easy to understand bugs, user behavior, and performance issues. The platform’s integration with analytics and error tracking tools helps streamline debugging, improve product quality, and enhance the overall user experience efficiently. Review collected by and hosted on G2.com.

Specifically, nothing actually. I could not find the referring URL so far. If that feature is not yet in the dashboard, I would request it to be implemented Review collected by and hosted on G2.com.

It's a very comprehensive visual aid for reviewing problems that people, in particular customers, may have with their sessions.

While we have very purposeful logs, LogRocket actually visualises those logs for us so that we can tell when people are stuck on a particular thing that doesn't appear apparent to us. Review collected by and hosted on G2.com.

I would like the ability to apply user name details to a session that has been held as an anonymous user. When I know what a user actually is, I can apply the details of that user to what appears to be an anonymous user and then make better use of all of the user information that I have through LogRocket. Review collected by and hosted on G2.com.

The best part about LogRocket was the customer service from live agents, and the customer service chatbot called Galileo AI, which is pretty accurate and informative whenever I had questions. When I first used it, it was easy to understand what each tab does and how to navigate fairly well. It saved lots of time for developers, which is a big value for our team since we receive many technical bug tickets. It has some bugs with integration at first, but the account manager was quick to respond to any issues with missing sessions and performance/network issues. Review collected by and hosted on G2.com.

One area of LogRocket that I dislike is how there are limitations on integration with Jira/Slack because sometimes we have Jira tickets that don't show up. The LogRocket session issues sometimes also show the wrong Jira ticket linked, and there is no function in LogRocket to filter or sort by Jira tickets Review collected by and hosted on G2.com.

The AI overlay that watches all of the sessions is a game changer for me and my team. That in addition to the console logs makes my UX/UI and developer teams so much more effective than they could be otherwise.

Integrating with Gong, Intercom, G2 and others also helps us get a much larger and more complete view of our customer journey. Working with my rep to get onboarded and running smoothing was super easy as well. Review collected by and hosted on G2.com.

There are some complexities in getting things set up that make it more difficult to get up and running super quick. I also think the pricing tiers based on total sessions but charging significantly extra for the ability to filter or point that traffic is annoying. Review collected by and hosted on G2.com.

I really enjoy the session replay feature, especially the timeline scrub marker that correlates with the log entries and the network timeline, as well as being able to see users’ clicks and movements. It makes debugging issues much faster. Review collected by and hosted on G2.com.

One issue I’ve noticed is that user sessions seem to end too quickly. When I compare sessions in Mixpanel, I can see other events being tracked there that aren’t included in the events in LogRocket, even though they should be. Review collected by and hosted on G2.com.

This tool is easy to install on any website, yet it uncovers incredibly useful data. The UI is great, and I also used the MCP with Claude Code to make it easier to read and understand our data. Review collected by and hosted on G2.com.

Not a ton of improvements I can think of Review collected by and hosted on G2.com.

LogRocket was very simple to install and get up and running. I also like that our team can quickly pinpoint vague customer issues (like “checkout isn’t working”) by using the Session Replay feature, which makes it much easier to understand what the customer actually experienced. Review collected by and hosted on G2.com.

It’s honestly hard to find much to complain about, but if I had to pick something, it would be the learning curve that comes with all the features. I’m constantly discovering new things in LogRocket just by poking around, and I often find myself wishing I’d known about them sooner. Review collected by and hosted on G2.com.

It allows you not only to see but also understand what's happening as it includes a lot of logs and details about each session. You can also integrate it with your preferred AI Agent. Review collected by and hosted on G2.com.

It lacks performance, specially for recordings from mobile devices. Sometimes it's really difficult to understand what customer did during the session. Review collected by and hosted on G2.com.

As an account manager, what I value most about LogRocket is the visibility it provides into the real user experience. The session replay and detailed diagnostics make it straightforward to see exactly where users run into issues, helping our team understand what’s happening quickly without relying on guesswork. It also makes conversations with clients far more productive, because we can reference specific interactions and supporting data instead of vague reports. Overall, it helps us troubleshoot faster, improve the product experience, and communicate more clearly with both internal teams and customers. Review collected by and hosted on G2.com.

One downside of LogRocket is that the sheer amount of data it captures can sometimes feel overwhelming, especially when you’re trying to sift through a large volume of sessions to find the most relevant issues. The filtering tools do help, but it can still take time to narrow things down and pinpoint exactly what you’re looking for. On top of that, some of the more advanced insights and features come with a learning curve, so teams may need a bit of time before they can fully take advantage of everything the platform offers. Review collected by and hosted on G2.com.