LogRocket Reviews & Product Details

The ability to easily browse throug sessions, organized by time and user name. And that it still records 'anonymous' sessions for our ghost users. I also like how you, by default, skip over inactivity, and that you can speed up / slow down the playback. Filtering is great too, very easy to filter on username or email and zero in on sessions. It is also nice the way you highlight the mouse - makes it easy to track the customers' movements. Review collected by and hosted on G2.com.

I haven't found anything yet! Everything I have wanted to see from our customer sessions I have been able to see.

I guess one small thing is that we have tooltip popups - those are not captured. That doesn't really impact us much. Review collected by and hosted on G2.com.

Being able to see what a user clicked/typed via Session Replay is invaluable when troubleshooting an issue. Customers aren't often sure what they did or how they did it, but this removes the doubt and guesswork, and speeds up resolution time by eliminating additional back and forth asking investigative questions. Review collected by and hosted on G2.com.

The UI was a bit of a learning curve, but once I navigated around a bit, it's very easy now. Review collected by and hosted on G2.com.

We employed LogRocket at my previous company to track how users were interacting with our apps. Now I'm using LogRocket to monitor my own recently redesigned website, and plan to implement it for other small business customers so we can understand exactly how people are interacting with their website to understand where usability improvements can be made. I appreciate the relatively straight forward package installation and the generous free-tier. More recently when I've used it I tried out the AI session summaries and they seem to be quite accurate, though maybe there's an opportunity for the AI to offer insights about the session? Maybe there already is and I haven't found it yet! Review collected by and hosted on G2.com.

I wouldn't say dislike, but I do wish there was a package around the 20-30 dollars per month mark, as that's an easier sell to small/medium business clients that I often deal with. Review collected by and hosted on G2.com.

The ability to see session specific info such as version and device. This helps me quickly identify is the user is having issues due to not updating the app or the device itself. Review collected by and hosted on G2.com.

N/A - The only thing I would change comes down to a business decision for the company utilizing LogRocket Review collected by and hosted on G2.com.

I loved being able to create different funnels to pinpoint the critical drop-off points in our flow. Being able to watch the users who abandoned was also awesome. I was originally worried that Log Rocket would only show the people who made it all the way through the funnel, but the ability to isolate users who dropped off at specific points was great. It’s a great way to identify quantitative leads and then immediately dig into sessions via session replay to get those qualitative insights. Review collected by and hosted on G2.com.

The UI at first was overwhelming to figure out how to use. It does require you to go through a tutorial or have a colleague guide you. I think also there's a part of LogRocket that requires you to know what you want to do, and I'd love to see LogRocket get to a point where you're inspired to come up with new ways to slice and dice your data. Review collected by and hosted on G2.com.

What I like best about LogRocket is how it makes debugging incredibly efficient by showing exactly what users experienced. The session replay feature, combined with error tracking, network logs, and state inspection, eliminates the guesswork that usually comes with reproducing frontend issues.

It’s especially valuable because it helps prioritize bugs based on real user impact, allowing the team to focus on what truly matters. Overall, LogRocket saves significant debugging time and improves the quality of the user experience. Review collected by and hosted on G2.com.

What I dislike about LogRocket is that it can sometimes feel overwhelming due to the amount of data it captures. While the detailed session replays and logs are powerful, filtering through them to find the most relevant information can take time.

Additionally, depending on usage volume, the pricing can become a concern for smaller teams or startups. Improving data filtering, search capabilities, and offering more flexible pricing tiers would make the experience even better. Review collected by and hosted on G2.com.

The ability to view deep technical insights along with quantitative and qualitative data to aid in improving the overall user experience. I also appreciate the proactive nature of the dashboard highlighting potential trouble areas so that I don't have to go looking for them. Lastly I like the ability to share sessions with others so that we can have deeper and more meaningful conversations about how to solve problems. We use this software on a weekly basis to help formulate strategic decisions. Review collected by and hosted on G2.com.

Some sessions will replay in an odd way making it difficult to assess what is going on - though this is not due to logrocket and more due to the browser settings for the user within the session. Review collected by and hosted on G2.com.

I like that I can look for points in time when request failed, and follow the user up to this point so it can give clue for reproducing errors. Review collected by and hosted on G2.com.

Sometimes I have a problem where session stops playing. I can still move to different points of session, but it won't play until I refresh the page. For the reference I am on Firefox based browser. Also I don't see an option to quickly filter for the network requests statuses that indicate request somehow failed and I think this would be helpful to see all failed requests all at once. Review collected by and hosted on G2.com.

It was easy to set up, and it’s helped us improve our product by allowing us to review real user sessions and better understand how people interact with the platform. Session Replay has been especially useful for spotting bugs, friction points, and confusing moments in the experience, while Digital Analytics helps us identify broader usage patterns and make more informed product decisions. Review collected by and hosted on G2.com.

The free plan’s coverage isn’t enough, and we run out of sessions very easily. Review collected by and hosted on G2.com.

It’s an extremely useful tool and very intuitive to navigate. I really appreciate the real-time monitoring and the ability to review user activity directly on the site.

I would absolutely recommend trying it out for customer service and to provide helpful replies to clients. Review collected by and hosted on G2.com.

Honestly, nothing so far. It’s been performing really well for our team, and we’ve also had a great experience with Logrocket. Review collected by and hosted on G2.com.