LogRocket Reviews & Product Details

It's a very comprehensive visual aid for reviewing problems that people, in particular customers, may have with their sessions.

While we have very purposeful logs, LogRocket actually visualises those logs for us so that we can tell when people are stuck on a particular thing that doesn't appear apparent to us. Review collected by and hosted on G2.com.

I would like the ability to apply user name details to a session that has been held as an anonymous user. When I know what a user actually is, I can apply the details of that user to what appears to be an anonymous user and then make better use of all of the user information that I have through LogRocket. Review collected by and hosted on G2.com.

The best part about LogRocket was the customer service from live agents, and the customer service chatbot called Galileo AI, which is pretty accurate and informative whenever I had questions. When I first used it, it was easy to understand what each tab does and how to navigate fairly well. It saved lots of time for developers, which is a big value for our team since we receive many technical bug tickets. It has some bugs with integration at first, but the account manager was quick to respond to any issues with missing sessions and performance/network issues. Review collected by and hosted on G2.com.

One area of LogRocket that I dislike is how there are limitations on integration with Jira/Slack because sometimes we have Jira tickets that don't show up. The LogRocket session issues sometimes also show the wrong Jira ticket linked, and there is no function in LogRocket to filter or sort by Jira tickets Review collected by and hosted on G2.com.

The AI overlay that watches all of the sessions is a game changer for me and my team. That in addition to the console logs makes my UX/UI and developer teams so much more effective than they could be otherwise.

Integrating with Gong, Intercom, G2 and others also helps us get a much larger and more complete view of our customer journey. Working with my rep to get onboarded and running smoothing was super easy as well. Review collected by and hosted on G2.com.

There are some complexities in getting things set up that make it more difficult to get up and running super quick. I also think the pricing tiers based on total sessions but charging significantly extra for the ability to filter or point that traffic is annoying. Review collected by and hosted on G2.com.

LogRocket was very simple to install and get up and running. I also like that our team can quickly pinpoint vague customer issues (like “checkout isn’t working”) by using the Session Replay feature, which makes it much easier to understand what the customer actually experienced. Review collected by and hosted on G2.com.

It’s honestly hard to find much to complain about, but if I had to pick something, it would be the learning curve that comes with all the features. I’m constantly discovering new things in LogRocket just by poking around, and I often find myself wishing I’d known about them sooner. Review collected by and hosted on G2.com.

As an account manager, what I value most about LogRocket is the visibility it provides into the real user experience. The session replay and detailed diagnostics make it straightforward to see exactly where users run into issues, helping our team understand what’s happening quickly without relying on guesswork. It also makes conversations with clients far more productive, because we can reference specific interactions and supporting data instead of vague reports. Overall, it helps us troubleshoot faster, improve the product experience, and communicate more clearly with both internal teams and customers. Review collected by and hosted on G2.com.

One downside of LogRocket is that the sheer amount of data it captures can sometimes feel overwhelming, especially when you’re trying to sift through a large volume of sessions to find the most relevant issues. The filtering tools do help, but it can still take time to narrow things down and pinpoint exactly what you’re looking for. On top of that, some of the more advanced insights and features come with a learning curve, so teams may need a bit of time before they can fully take advantage of everything the platform offers. Review collected by and hosted on G2.com.

The session replay feature is the main reason I keep coming back to LR. Being able to see how users interact with our platform in ways we didn’t anticipate is genuinely eye-opening, and it helps me understand what’s really happening in the experience. Review collected by and hosted on G2.com.

I don’t have any real dislikes about LR, but if I had to nitpick, I’d say I wish there were a way to flag certain bugs like when a page gets stuck in a redirect loop and never fully loads. Review collected by and hosted on G2.com.

The main—and probably the only—reason I keep using LogRocket is that it lets me track bugs and replay them when I need to fix something, since LogRocket can give me an almost exact replay of what a user experienced. Review collected by and hosted on G2.com.

If I had to point out one issue, it would be the pushiness of the sales outreach. I’ve started multiple accounts for different companies and projects, and I keep getting sales emails urging me to start a paid plan, even though only a few of those companies actually need one. Review collected by and hosted on G2.com.

With LogRocket it's very easy to implement logging across a variety of sites and mobile apps to proactively capture customer issues and help our support, development, and product teams get a better understanding of the customer journey. Review collected by and hosted on G2.com.

The AI issue detection could use some work, as it reports issues that aren't actually problems sometimes. The retention time period could be longer, however I know that's an option on different plans. Review collected by and hosted on G2.com.

LogRocket is simple amazing to debug production issues, understand why a prod-fire happened analyzing users recorded sessions, besides of the recording having all the logs and network requests, having information of how many times an error happened. The issues detection with AI is crazy. Also amazing to just navigate through some sessions to see how my users are using the app, track things we can improve in our UX. The app is so clean and easy to use, the implementation is even simpler. The analytics part is also one of the best tools that we can have, just the default configs are great but it counts with a lot of features for custom setup. It's also very easy to add new projects and separate data per app. There's also a lot of stuff that I need to learn more and start to use, like alerts, surveys, and analytics features like conversion funnel, integrations, APM. Love LogRocket, I use it daily. Review collected by and hosted on G2.com.

There's no dark mode in the UI, what is very bad for a developer audience haha. Review collected by and hosted on G2.com.

I have used logrocket many times on many work/consulting projects. What i love most about logrocket is its helping hand in understanding user patterns. As a software developer sometimes i think where buttons are placed or what the action would do is very obvious; The users sometimes think otherwise. LogRocket is great for fine tuning UX patterns. Review collected by and hosted on G2.com.

The price point can be a hard pill to swallow for small projects Review collected by and hosted on G2.com.