LogRocket Reviews & Product Details

I love that LogRocket lets me see exactly what our users saw before something went wrong. Instead of chasing vague bug reports, I can watch a replay and instantly understand what happened. Having the console logs, network calls, and errors right there means I spend way less time guessing and way more time fixing. It was also super easy to get started, the setup was quick, and I was seeing real results almost immediately Review collected by and hosted on G2.com.

Finding the exact session for a specific user can be a bit of a manual process. I can filter by user ID, but since each user often has multiple sessions, I have to scroll through all of them, check the creation times, and manually match them with the timestamp of the error I’m investigating. If there were a filter to search sessions by time range, it would make this process much faster and easier. Review collected by and hosted on G2.com.

Session replay makes debugging super easy - especially when we cannot login to the same account reporting bugs Review collected by and hosted on G2.com.

Nothing yet. Maybe the heatmap feature could be better accounted for when there are permutations that could be shown to different users - i.e. currently it just takes the latest user's screen which might not be the same for everyone Review collected by and hosted on G2.com.

Most customer issues are often hard to pinpoint, as it's difficult to determine exactly what occurred. Logrocket helps by showing us what is actually happening in the UI and also provides access to network calls. Additionally, Logrocket supports masking sensitive sections related to user personal data, which makes it feel secure to use Logrocket for debugging while keeping security in mind. Logrocket support the grouping of errors, it will helps to prioritize issues Review collected by and hosted on G2.com.

In certain locations, LogRocket sessions are restricted due to US regulations. It would be helpful if LogRocket offered a feature to enable or disable sessions based on specific locations, as this would assist in maintaining compliance. Review collected by and hosted on G2.com.

I like that it lets me see exactly what the customer is seeing. It makes troubleshooting much easier, faster, and more efficient. Review collected by and hosted on G2.com.

Sometimes it doesn’t pull up the information I need. For example, when I’m trying to see what a customer did, a log rocket sometimes won’t pull up even though I have the correct information. Review collected by and hosted on G2.com.

Although there are a few more bells and whistles necessary for my personal use, the basic functionality was super intuitive to pick up and use immediately. It has been an invaluable tool for creating tutorials quickly, and using actual user data so there is no gap between the tutorial and the action a user will take in their own account. Review collected by and hosted on G2.com.

As a non tech person working at a tech company I do find the interface a little confusing at times because I definitely have a more narrow use-case than most people. Their help center has been super helpful in understanding the features though! Review collected by and hosted on G2.com.

Easy & Interactive Interface. It’s easy to use the functions to log your issues, and other UI console issues are recorded automatically. Their AI-powered issue tagger also auto-tags issues, which is helpful. Session replay is awesome, and it’s easy to configure alerts as well. Review collected by and hosted on G2.com.

Not yet anything

Everything is good and upto mark Review collected by and hosted on G2.com.

How they group issues together to highlight the most common/severe ones. Review collected by and hosted on G2.com.

There are a lot of videos to go through at times and you can lose track of which ones have been watched vs. not. Sometimes you rewatch the same ones. Review collected by and hosted on G2.com.

-The ease of which you can drill down into segmented sessions and users experiencing various types of issues

-Our POC is extremely knowledgeable and is always willing to help out when we need it

-Great at being intuitive while making up for any shortcomings with personalized working sessions

-Integrations with various other ecommerce platforms for deeper insights

-Galileo AI BETA has been accurate at corroborating external evidence and helpful when needing audits done quickly Review collected by and hosted on G2.com.

Sometimes it can be tough to sift through the drastic amount of issues in the sessions tab. These issues can often be presented as something more disruptive/dramatic/worrisome than the issue actually is. Complex sites can encounter a lot of "errors" that have no actual impact on the end user experience but this issue can make targeting specific errors using saved segments difficult. Review collected by and hosted on G2.com.

Ease of use to view our team's sessions to determine fixes for our products. Very Accurate data helps us in our troubleshooting and is always a key tool for us to use! Review collected by and hosted on G2.com.

There are times when the screen capture does not grab everything that happens on screen, such as a pop-up window that is interacted with. But this does not seem to hinder our experience, as the click path is still illustrated accordingly. Review collected by and hosted on G2.com.

I like that LogRocket gives clear visibility into the full customer experience, from frontend behavior to backend requests. It’s made troubleshooting and optimizing performance much faster for our team. The ability to replay sessions and connect them directly to errors or analytics data adds real operational value and helps us prioritize fixes based on actual impact. Review collected by and hosted on G2.com.

What I’d like to see improved is the search and filtering experience, which can feel limited at scale. Pricing also ramps quickly as usage grows, and longer data retention would make it a stronger tool for pattern analysis over time. Review collected by and hosted on G2.com.