LogRocket Reviews & Product Details

I am very easily able to debug issues with LogRocket. Any support ticket that we receive, it saves a lot of time to see the LogRocket session instead of setting up to replicate the issue. Having information about the network calls help debugging very convinient Review collected by and hosted on G2.com.

I was unable to navigate to our internal datadog logs from a LogRocket session to get more details on the API calls. If this could be possible with proper access in place, it would help resolving issues faster.

I was also not able to easily find the timestamps of the API calls being made. Having them available/more visible would be a better user experience and help in searching for relevant events during that time. Review collected by and hosted on G2.com.

Its easy to setup in any project. For a starting project its perfect because of his free start plan to see what the user does and wich errors are the most importat ones. Review collected by and hosted on G2.com.

The next plan it goes way above the starting point for a company. Going from free to 500€ its a lot for this kind of projects. And maybe i dont want that much of more replays, just more features to keep analyzing my current ones. Review collected by and hosted on G2.com.

The Session Replay feature is an absolute game-changer for me. Being able to see exactly what the user did before a crash occurs saves me hours of debugging. The integration with React and Redux state monitoring is seamless and provides deep insights into the app's behavior without needing to ask non-technical users for reproduction steps. Review collected by and hosted on G2.com.

The data retention period on the lower-tier plans is quite short, which can sometimes make it difficult to investigate issues reported after a few days. Additionally, the sheer amount of data collected can sometimes be overwhelming in the dashboard UI if you don't set up proper filters immediately. Review collected by and hosted on G2.com.

the ability to replay real user sessions and immediately understand what actually happened before an issue was reported. Instead of guessing, you can see the exact user flow, console errors, network requests, and performance details in one place Review collected by and hosted on G2.com.

I haven’t run into anything I truly dislike. The platform is feature-rich, so there is a small learning curve at the beginning, but the insights it provides make it well worth it. Review collected by and hosted on G2.com.

We've been dealing with fraud recently and LogRocket has supported our marketplace so much in being able to "see" where we should start putting up more protection. Review collected by and hosted on G2.com.

There are times that the session replay doesn't come out visible. I am not sure what causes it - here's an example: https://app.screencast.com/t29oDLbsnkklA Review collected by and hosted on G2.com.

A wide range of features for monitoring a website’s performance. It includes tools to identify weaknesses, plus AI assistance to help improve it. Review collected by and hosted on G2.com.

It’s not currently possible to manually remove recorded sessions. I understand and appreciate that recordings are tied to an agreed service tier and a set number of recordings, but I still feel there are cases where being able to delete recordings would be valuable, even if they would otherwise remain under their existing signature for the full storage lifetime. Review collected by and hosted on G2.com.

Love that we analyse and explore a variety of reports to determine how our funnels, pages are performing overall, with a goal to continue improving. Review collected by and hosted on G2.com.

There is a lot of different tabs and reports, organising this could be beneficial. Review collected by and hosted on G2.com.

I work in Customer Support, so actually seeing what our customers did (vs. what they say they did) is SO VERY HELPFUL. Both to not bother them with extra questions, but also as a second source of truth that saves me time and going back and forth with my client. It's a tool I use in my everyday work when answering cases, and it was very easy to learn and implement in my day-to-day after switching from another similar tool.

It has a lot of filters available that are great for narrowing down your search as much as possible, and I especially love that it displays the network logs right and error information right there. Truly revolutionary when you know what it's like to get a customer to retrieve a HAR file.

While there's definitely a slight learning curve to utilize it, it's overall a great tool that I'm glad we have access to. I'm hoping to learn to use it to its full potential. Review collected by and hosted on G2.com.

The layout can feel a bit overwhelming at times, and it's less intuitive than I'd like. That said, I'm sure with a bit more training, I'll get the hang of it.

I also wish we could access logs from further back than 30 days. It would be a huge help for looking into older issues, but this might just be a limitation of our company's subscription plan. Review collected by and hosted on G2.com.

What I like best about LogRocket is the session replay feature. It lets me actually watch how real users move around our SaaS dashboard, where they click, where they get stuck, and what’s confusing for them. Instead of guessing, I can see what’s happening for myself, which makes it so much easier to spot problems and improve the experience. It’s also great for troubleshooting bugs and learning what features our power users love most. Review collected by and hosted on G2.com.

The main thing I don’t like about LogRocket is that there’s so much data, it can feel a bit overwhelming at first. It takes some time to figure out the filters and set up useful dashboards, especially if you’re new to this kind of tool. Also, if you have a lot of users, you might end up hitting your session limits pretty quickly and need to upgrade your plan. Review collected by and hosted on G2.com.

The session replays are detailed, providing a clear view of network requests and a comprehensive list of issues. The user interface is both visually appealing and straightforward to navigate, making the overall experience enjoyable and efficient. Review collected by and hosted on G2.com.

Some essential features, such as Email Alerting, Rage Clicks, and Dead Clicks, are only available in the PRO Plan, even though competitors like Clarity offer them more broadly. I believe Email Alerting should be included as a core feature in all plans, since not every team uses Slack. If cost is a concern, perhaps you could allow users to connect their own SMTP for email alerting. Review collected by and hosted on G2.com.