LogRocket Reviews & Product Details

I like having the option to view network traffic alongside the session, since it makes it easier to follow what’s happening in context. Review collected by and hosted on G2.com.

The filtering could be a lot more user-friendly and easier to navigate. Review collected by and hosted on G2.com.

- Truly an amazing tool for product, CRO, and analytics workflows.

- Built-in AI for advanced analysis helps surface patterns you’d otherwise miss.

-Automatic summaries on session recordings save hours of manual review.

-Galileo AI feels comparable to ChatGPT and other leading industry AI tools for quick insights and next-step suggestions.

- Customer support is outstanding: regular check-ins with the success team, quick troubleshooting, and issues resolved immediately.

-Overall polish and reliability feel above many industry-standard tools. Review collected by and hosted on G2.com.

- Not really a con, but a wishlist item: native A/B testing inside LogRocket would be fantastic. If that ships, it’d make an already great platform even more powerful. Review collected by and hosted on G2.com.

I use LogRocket to see what the customer actually experienced when they encounter errors, which used to feel almost impossible when just looking at raw logs. As a product-oriented engineer at a company in a complex domain, I also enjoy watching the customer experience and using the places where they encounter errors to drive product decisions. We can make updates to error patterns, and really back the decisions we ultimately make with customer data.

We're able to easily jump from error logs into the user's session. My favorite feature is being able to toggle the timestamp display -- no matter what other log source is driving me to LogRocket, I can match up the logs to the user experience exactly. Review collected by and hosted on G2.com.

I haven't done a full onboarding to LogRocket, so I bet there are a lot of features or ways to gain value from the product that I don't know about yet! Review collected by and hosted on G2.com.

LogRocket has been invaluable for understanding the new-user experience on our platform. The session replay feature helps us quickly identify where users get stuck or encounter friction. It catches issues that our own logging and error reporting miss completely. The setup was straightforward, and having visual context alongside technical data makes debugging and UX improvements much more efficient. Review collected by and hosted on G2.com.

The pricing tiers are a bit challenging. We're mostly satisfied with the free plan, but would like access to some of the more advanced features. However, the Team plan is quite expensive for us at this stage. A mid-tier option would be ideal for small teams that need more than the basics but aren't ready for $69 / month. Review collected by and hosted on G2.com.

It's easy to use, and allows us to get a better of how our users use the product. Our team reviews sessions every week. The charts and heat maps are great tools for reporting. Customer support is always helpful and quick to reply. Review collected by and hosted on G2.com.

Sessions no longer have autoplay and the loading indicator isn't super visible so sometimes I'm staring a blank screen thinking it's loading when I actually need to manually press play.

The AI summaries are unreliable so I can't count on them.

Due to implementation issues sometimes some sessions are buggy. Review collected by and hosted on G2.com.

LogRocket has been really helpful for understanding our usage patterns. It’s also come in handy when we’re debugging those pesky issues, and the memory consumption charts have been useful as well. Review collected by and hosted on G2.com.

The performance monitoring setup has to be configured manually before it will start recording performance data. I’d find it more helpful if it came with a few template metrics enabled by default, so it could start capturing some baseline perf data out of the box. Review collected by and hosted on G2.com.

The ability to recall a session with console access is priceless Review collected by and hosted on G2.com.

I don't have a bad thing to say about the product. Review collected by and hosted on G2.com.

I like watching replay sessions because they help me better understand user behavior in the app. Review collected by and hosted on G2.com.

Sometimes the page takes a while to load. I wish the load time was faster, because when I’m searching for a specific insight in the session replays, I want to be able to review multiple sessions faster. Also, it can be difficult at times to drill down and create a user segment. Review collected by and hosted on G2.com.

It fully records the screen on all types of devices, and it also provides an error log. Review collected by and hosted on G2.com.

Idk, I didn’t really use it that much. I only used it for the beta version of my app, not the full version, and the free sub was enough for me. Review collected by and hosted on G2.com.

The date and filter features are really helpful. I like that I can filter the logs by date and time; it makes my work much more efficient and saves me a lot of time. Review collected by and hosted on G2.com.

The video dragger is useful, but it sometimes gets stuck, which creates problems when I’m trying to debug. Review collected by and hosted on G2.com.