Ease of use for finding the specific logs I need, and drilling down into granular details when required. The amount of detailed logs are always helpful for troubleshooting user issues. The ability to graph detailed charts to notice trends and identify broad issues is extremely helpful from a troubleshooting aspect as well as to gain proactive insights. Review collected by and hosted on G2.com.

Sometimes (seemingly randomly) performance can be slow when first trying to load a session replay. Pretty much anytime this happens I just refresh the page and it works as expected after that. Review collected by and hosted on G2.com.

As a manager of a technical support team in the SaaS space, I’ve found LogRocket incredibly useful. The ability to quickly locate user sessions through its convenient UI and see exactly what a user did while using our product has been a huge help. The tools for navigating sessions are extensive and snappy, and integrating LogRocket with our application was very straightforward.

The best part, though, has been their onboarding and support. We’ve had a few very frustrating moments (due to our own mistakes) that could have soured us on the product, but their team has consistently worked with us to find a path forward in a cost-efficient way. Review collected by and hosted on G2.com.

If I had to choose one thing to dislike about LogRocket, it’s that early on we didn’t fully understand how many user sessions we were going to capture, and we ended up blowing through our monthly session budget in about a week. We’re still working with them, and internally, to figure out the best way to handle it—whether that means capturing more sessions overall or using a neat tool they offer called Conditional Recording to trim down how many sessions we keep. Even so, I feel confident that, with their team backing us up, we’ll land on the solution that works best for us. Review collected by and hosted on G2.com.

Extremely helpful for troubleshooting client issues. The logs feature helps us with transaction monitoring and fraud reviews. UI is extremely easy. Review collected by and hosted on G2.com.

Downside is the search feature. If you don't have a date selected, it literally does not show you user sessions. IMO, it's also not very intuitive. I think it has improved in the last few months but it was a pain initially. Review collected by and hosted on G2.com.

I like that I can see the logs throughout the user journey through our product. It also helps me track the success of our product launch and see how the users interact with the new feature. It's also good that I see the path from where the user came from, how many tabs they have open, how many times they click on sth and what issues overall they face. Review collected by and hosted on G2.com.

Sometimes it brings different results when I search with a User ID and sometimes it brings a different result when I search with the same user's email. That is a bit confusing. Also sometimes it lags and the replay is not working very well and it can freeze. Review collected by and hosted on G2.com.

LogRocket gives us genuinely useful insight when we’re evaluating how people interact with our product. Instead of relying on assumptions, we can review real user activity and make decisiona helpful for prioritizing updates and improvements, because it makes it easier to spot behavior patterns and performance issues, follow them over time and resolve them more efficiently. Review collected by and hosted on G2.com.

At times, it tool more planning than expected. With LogeRocket, once everything was configured correctly, it worked well, but reaching that point required extra coordination between teams. Review collected by and hosted on G2.com.

Chart creation and data exploration are remarkably straightforward — just a few clicks and you're done. In terms of pricing, it was by far the best option for us. We use it with Postgres and are currently migrating to S3 to handle our growing data volume. I've never encountered a bug, and performance has consistently been fast.

The standout feature, however, is Galileo AI. It's impressive, free, and genuinely useful — a real differentiator.

As for onboarding and support, I haven't personally needed to reach out, but a colleague of mine did when he was evaluating frontend analytics tools, and his experience was really positive. Review collected by and hosted on G2.com.

I don’t like that the data can’t be processed before it’s stored. Review collected by and hosted on G2.com.

The session replays are invaluable for reproducing and diagnosing user bugs, without having to ask users a thousand questions just to track down and solve the problem. Review collected by and hosted on G2.com.

The search and filtering UI feels a bit cumbersome to use, especially since different filters are scattered across multiple places. The session replay UI can also be extremely slow to load, and the network panel within replays could use another pass from a usability standpoint. Chrome’s inspector is the de facto standard for network inspection, and I’d like to see LogRocket mimic that UI a bit more closely. Review collected by and hosted on G2.com.

LogeRocket visualises our logs, which makes it easier to see when the customer service chatbot and the support team aren’t being informative enough. It also helps us catch issues such as missing performance data and it gives us a broader, more complete picture of what the customer actually experienced. The integration features improve the workflow and help us communicate more clearly. Review collected by and hosted on G2.com.

I honestly haven’t had any problems using it. It’s straightforward and easy to use and the supporting data helps uus troubleshoot more fastest whenever issues come up during the experince. Review collected by and hosted on G2.com.

I really like the ease of use with LogRocket. It's really easy to find the session I'm looking for and navigate forward and backward in the session. I can read out parameters from the requests that were made, and it's simple to identify sessions based on IP and time. This helps me see exactly what a user did before a bug surfaced. The initial setup was very easy for me, especially with the very good tutorials they provide. Review collected by and hosted on G2.com.

LogRocket has a lot of features that I don't use. They have an AI called Galileo, which I haven't really tested because it's not in my plan. I would ask that they include Galileo also in the lower plans. Review collected by and hosted on G2.com.

Easy to use, competitive pricing, great support.

Very easy to add to my software solutions. The docs are very, very clear, and the customer support AI agent is extremely helpful. Review collected by and hosted on G2.com.

Pricing plans could be easier to find. I initially thought it was very expensive but after engaging with support I was informed about a cheaper team plan.

In my mind, a team plan is always the more expensive option in a pricing structure. I am a sole employee software provider, so I did not consider the team plan to be applicable to me until I spoke to customer support. It ended up being the cheaper option for me. Review collected by and hosted on G2.com.