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15 LiveImpact Reviews
Overall Review Sentiment for LiveImpact
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Customer Service and top notch technology. They were able to make modifications to our unique requests in a timely and affordable fashion. They are WONDERFUL to work with. Every. On Profit should look into their services!!! Review collected by and hosted on G2.com.
No issues noted they have been wonderful. I cannot speak highly enough of the professionalism of Live Impact! Review collected by and hosted on G2.com.
We've been using LiveImpact for at least eight years, and we love how the program keeps us organized with our donor base. Customer service is very responsive and has helped us develop robust systems facilitating our work. The canned reports help us plan how to contact donors that give at multiple levels, ultimately keeping us 'top of mind' before end-of-year appeals. The tutorials help us learn how to use the programs and are easy to follow via video. LiveImpact continually improves the site and brings new tools to support our work. We're learning new things every day. Review collected by and hosted on G2.com.
We were working through some search issues, and customer service has helped by creating a custom grid for searches. We're just starting to use it, and we're confident their solutions will be helpful. Review collected by and hosted on G2.com.
We have a unique fund-raising model whereby our 125 members visit every home in our small Northern NJ town so that we have person-to-person interaction with the community. LiveImpact built out our database and online fundraising to complement our in-person efforts like no other non-profit system available. The platform's email integrations have greatly improved our internal and community-wide communications. We finally have a platform for our event committee chairs to capture reporting of each year's activities and best practices leading to year over year improvements. Review collected by and hosted on G2.com.
Most of the knowledge base is how-to videos. It can be time-consuming to find the right content. I'd prefer more text-based KBs that would be easier for users to search and LiveImpact to keep up to date. I'd also appreciate more transparency around Disaster Recovery and ransomware mitigation. Review collected by and hosted on G2.com.
LiveImpact was able to customize our database to fit our unique needs. It is easy to use and provides quick dashboard queries when needing to find information fast. Review collected by and hosted on G2.com.
Not being a tech-savvy client communicating our needs and understanding their solutions sometimes got misunderstood. Reports, even when customized, can be challenging to run. Mass email functions and event communications are also a little overwhelming. However, the instructional How-to-Videos typically can answer all questions and their support staff is very responsive. Review collected by and hosted on G2.com.
Jumping into LiveImpact with no experience was rather daunting at the start, but LiveImpact provided great training and service to get me up-to-speed. The wide range of functions that the software provides can be overwhelming, but they have been very helpful walking me through the steps and addressing my questions. As a small nonprofit, we have found the flexibility in LiveImpact very useful and are able to tailor the information to our needs. Very helpful is the ability to perform searches and prepare reports on donation activities using a variety of search methods. Review collected by and hosted on G2.com.
Tutorials are very helpful. A manual that contains a dictionary of terms would also be useful to quickly find information on specific terms or phrases used in the database. Review collected by and hosted on G2.com.
LiveImpact is really easy to use and their support team is excellent. They were always available to answers any and all questions we had during set up and transition. Review collected by and hosted on G2.com.
LiveImpact can be slightly overwhelming if you are not tech savvy, but this isn't really an issue since they have such strong support. There can be a couple ways to do some tasks, so it can be a little difficult to decide the best method on your own. Their support team really helped in the transition to make those hard decisions. Review collected by and hosted on G2.com.
I like having the ability to review financial records, volunteer/participant records, and email logs. I appreciate that LiveImpact provides simple, customizable forms and autoresponder emails. And I absolutely love the Event module, which helps organize and execute successful programs/events. Review collected by and hosted on G2.com.
There isn't anything I dislike. But I would love to have the ability to send SMS text messages. Review collected by and hosted on G2.com.
Live Impact has simplified my life by offering a platform where I can keep records, write reports, run a store, and send out newsletters. Review collected by and hosted on G2.com.
Not much... perhaps my own inability to figure out how to run some of the programs but their support team is amazing with emails and follow up calls as well as tutorials and workshops. Review collected by and hosted on G2.com.
Overall, Live Impact has become our one stop shop and there isn't one area in which we feel we are settling for less than stellar functionality. Review collected by and hosted on G2.com.
-So far, the only thing we like least about LiveImpact is that we didn't find it sooner. Review collected by and hosted on G2.com.
