Litmos Pros and Cons

My Customer Success Manager is great. It's easy to use. Their development team is working hard to make improvements and that is evident. Review collected by and hosted on G2.com.

It feels like the company took a long time to make improvements and is now playing catchup to other solutions. Review collected by and hosted on G2.com.

In my opinion, the most powerful tools that Litmos offers to support our business needs are the automation tools such as Assign, reporting, email communications and compliance settings. These have had such a postiive impact to our business with having access to data and signifigantly reducing manual processes. As a result of these automation tools we can deliver learning to our Members and capture any/all new hires. Additioanlly, with the reporting we are able to customize reporting at any time or schedule reoccuring reporting for our stakeholders to asssist them with business decision making. Lastly, the complinace setting options that Litmos offers has given our business a peace of mind knowing we have a tool to automate email communcations and course assignments to recertify their compliance requirements. With using Litmos we have been able to grow our learning culture and upskill our valuable Members. Thank you, Litmos! Review collected by and hosted on G2.com.

While there is a decent amount of customization available as an Account Owner, it would be more helpful if we could increase the level of customization that is offered without needing to consult with Litmos Services. The reporting frame work could be modified to allow for more customization of data sources so multiple report types were not having to be used. Most of the time we can make due with what is offered for administrative processes, but there is opportunity to increase the customization and not limit fields so the LMS better mold to our business. If Litmos could adapt to having "Web Parts" like Microsoft offers for SharePoint, it would be helpful to have options for a widget to be placed and be fully customized. Or to have a dashboard customizations as well. Review collected by and hosted on G2.com.

We've been enhancing our learning and development program for nearly two years, and partnering with Litmos has been one of our best decisions. The platform streamlines course assignments, team viewing rules, and customization of learning paths for our state-required certification programs. Combined with its user-friendly interface, robust Admin on Demand support, and seamless integration with Office 365, Litmos has proven to be an invaluable partner in our growth and success. Review collected by and hosted on G2.com.

I am hopeful for more custom admin permission settings in the future. Review collected by and hosted on G2.com.

The product is easy to use and course content works well with our intranet and is also accessible 24/7 anywhere. It was easy to integrate to compliment with staff training. Course creation tools are feature rich. Implementation was easy. We easily got started and have used the LMS for more than 7 years. Customer support is provided via Customer Success Manager who can help train or direct for solutions. The additional Litmos Heros Course Package is nice for our organization. Review collected by and hosted on G2.com.

The reporting features could be improved and expanded. Review collected by and hosted on G2.com.

From day one of getting a glimpse into the Litmos system, I have been impressed by its intuitive nature and ease of use. Also from day one of showing interest in Litmos, the customer service has been top notch! Now, from interest all the way to our implementation, the Litmos team members have made the process smooth and efficient. After researching various LMS platforms for four months, and then another four months of talking with the Litmos team, we finallly began implementation in April of 2024. I am thorougly excited for our future as a Litmos customer! Review collected by and hosted on G2.com.

Since my organization has only been an official Litmos customer for two months, there is not anything I dislike about the system. Once the roles and persmissions features are expanded, that will help our organization tremendously. Review collected by and hosted on G2.com.

It has good compliance courses and has intuitive software to create courses

It integrates well with Connx Review collected by and hosted on G2.com.

Our biggest problem is the allocation of learning via teams.

We have alot of movement within our organisation and restructuring.

When we remove people from a team to another team their learning from the previous team drops off and we can only run a report on their completed training.

If they didnt complete courses allocated via teams (in the previous team) we are unable to retrieve this information (only completed training from the previous team is available via reports)

It would be better to be able to have a simple action to apply the learning of the team to the individual prior to moving them to another team including inactive courses. We need to know their compliance level for the mandatory training and therefore how often they dont complete courses allocated, or at least be able to run a report that tells us all learning allocated and whether it was completed once we remove them from a team.

We also have a problem with reports for our managers, we are now creating reports externally (after running a LITMOS report) This process is clunky as the reports via LITMOS are not easily read by our managers. Review collected by and hosted on G2.com.

The valuable tools in Litmos are user friendly and flexible! As a large organization we have many unique training needs for each department, Litmos is able to accommodate all our needs. Instead of having training records in many areas, we now have 1 primary learning and development platform. The support team has been most valuable as we have onboarded and take us through each step of the process. After using other LMS platforms, I would highly recommend Litmos. The AI integration is become more and more useful as they develop it further. Review collected by and hosted on G2.com.

There are some import issues we had with historical data we wanted import into Litmos. The Litmos teach problem solved with us to correct the issues. Review collected by and hosted on G2.com.

Constant updates - new features and fixes arrive constantly, improving the platform. Customer support is great, with open communication channels and a library of documentation and training. It's a powerful LMS, able to tackle complex tasks and workflows. High level of cust

omisation. Review collected by and hosted on G2.com.

It can be daunting at first to use, some features seem incomplete or unnecessary. Review collected by and hosted on G2.com.

Adding users and managing teams are excellent. Since we have changed our customer success manager, customer support has been very hands on and informative. I use Litmos every day and it was easy to catch on to the interface. Review collected by and hosted on G2.com.

I am not a fan of courses and modules being separate. Plus, some of my most used actions are hidden behind dropdowns (or in different places depending on the way you access the feature). We wished it could integrate with SAP/SuccessFactors and we have had a hard time implementing that kind of mapping. Review collected by and hosted on G2.com.

Litmos have been great to us, we was looking at moving platforms but decided to explote litmos further. The different range of features litmos have is amazing, and so easy to use. We really wanted our platform branded to our new style and managed to buy a branding package for them to help us do this - it saved us such a lot of time. Litmos support team have been so quick and on the ball whenever we have had to raise a query with them. I use Litmos all day everyday in my job and it is so easy to use and navigate.

Our CSM who has only just been appointed to us has been amazing and regulary checks in to see howe we are getting on and if we have any concerns. she keeps us up to date with any news and changes that are coming also. Review collected by and hosted on G2.com.

I think the only downside for us at first was that because we was only using a small percentage of what could be used there wasn't much help for us as a organisaiton. & the help and support wasn't really there for us to lean on. Review collected by and hosted on G2.com.