Listen360 Features
What are the features of Listen360?
Survey Management
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness
Process Management
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action
Consumer Intelligence
- Customer Feedback
- Sentiment Analysis
Reporting
- Corporate Reporting
- Dashboard
In-House Management
- Employee Performance
- Team Workflow
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Survey Management
Brand Design Consistency | Creates feedback forms that are consistent with the design of the site. 15 reviewers of Listen360 have provided feedback on this feature. | 91% (Based on 15 reviews) | |
Survey Deployment | Based on 14 Listen360 reviews and verified by the G2 Product R&D team. Supports the creation and deployment of different survey types on different channels or devices. | 92% (Based on 14 reviews) | |
Feedback Collection | Based on 17 Listen360 reviews and verified by the G2 Product R&D team. Solicits, captures, and centralizes feedback from both structured and unstructured sources. | 92% (Based on 17 reviews) | |
Device Responsiveness | As reported in 15 Listen360 reviews. Allows designs to adapt automatically to the device that users access the survey or software. | 86% (Based on 15 reviews) |
Process Management
Feedback Aggregation | Based on 15 Listen360 reviews and verified by the G2 Product R&D team. Aggregates feedback and transforms feedback into actionable insights. | 89% (Based on 15 reviews) | |
Trigger Alerts | Triggers creation of a new case after customer leaves feedback. 16 reviewers of Listen360 have provided feedback on this feature. | 94% (Based on 16 reviews) | |
Real-Time Analysis | Based on 15 Listen360 reviews and verified by the G2 Product R&D team. Analyze collected feedback near or in real-time. | 92% (Based on 15 reviews) | |
Real-Time Action | Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. This feature was mentioned in 14 Listen360 reviews. | 89% (Based on 14 reviews) |
Consumer Intelligence
Customer Feedback | Based on 19 Listen360 reviews and verified by the G2 Product R&D team. Provides a forum for customers to give feedback and data storage for company analysis. | 93% (Based on 19 reviews) | |
Sentiment Analysis | Based on 18 Listen360 reviews and verified by the G2 Product R&D team. Gives users greater visibility into the how feel and respond to reputation gaining tactics. | 88% (Based on 18 reviews) |
Reporting
Corporate Reporting | Based on 11 Listen360 reviews. Helps monitor the overall performance of marketing efforts and brand establishment. | 85% (Based on 11 reviews) | |
Dashboard | Based on 18 Listen360 reviews and verified by the G2 Product R&D team. Provides a centralized hub and management tools for all data points related to online reputation. | 92% (Based on 18 reviews) |
Media Monitoring
Social Networks Monitoring | Helps track and monitor social media trends and interactions. | Not enough data | |
Social Media Management | Helps manage social messaging and measures the full impact of social campaigns. | Not enough data |
In-House Management
Employee Performance | Based on 14 Listen360 reviews and verified by the G2 Product R&D team. Gives visibility into employee performance and each individual's impact on reputation initiatives. | 90% (Based on 14 reviews) | |
Team Workflow | Based on 10 Listen360 reviews and verified by the G2 Product R&D team. Helps establish a workflow that allows team members to communicate effectively and collaboratively. | 90% (Based on 10 reviews) |
