Kulturra.com Reviews & Product Details

We all love Kulturra's features in our SF org. The ability to include automatic invoice and CC capture in our training process allowed us to be more 'hands off' in accounting when it comes to our online Training Subscription. Also, we are able to quickly invoice customers who wish to pay via CC directly from their Quote in Salesforce. Just makes things much easier.

Lastly, we rarely use customer support, but when we do, they've been super responsive and very helpful. I really appreciate that they're there and ready to help when we needed them. Review collected by and hosted on G2.com.

The ONE thing I don't like is that it says that we have 6 available licenses to payment center, but only have access to 4. Not sure if that's how it's supposed to be, but it's a little frustrating that we don't have access to 2 licenses. But, that's it. Review collected by and hosted on G2.com.

The support team responded within 15 minutes of my request. Problem was fixed day of. One of the best support experiences I've ever had. Review collected by and hosted on G2.com.

I have nothing to add on the negative side. Review collected by and hosted on G2.com.

The Kulturra/Payment Center reps are typically very fast and helpful with any technical issues we have. It makes our lives easier and keeps our Salesforce org. running smoothly. Shout out to Jessica S. for her amazing customer service and fast resolutions! Review collected by and hosted on G2.com.

Occasionally, there is a communication error between Kulturra and Salesforce, but it may be a flow issue on the Salesforce side. Review collected by and hosted on G2.com.

We evaluated a lot of billing apps and this fitted our business framework. We use this mainly for our subscription services. The app settings, object definitions, the processors it supports were setup efficiently. It's also easy to integrate and add enhancements on top of it.

Apart from that, the support team is really helpful. They are very responsive and on-top of our urgent issues. Review collected by and hosted on G2.com.

None so far - We have been using the app for almost 5 years and it's been great. Review collected by and hosted on G2.com.

After having just been promoted to Manager of Salesforce Development our Payment Center Crashed and did not process the monthly payments, so not good and I having never interacted with the Payment Center reached out to the support email and Jessica took every question I had and answered it no matter how trivial it might have been. She even had a zoom call with us. Over the next 5 days I asked many questions on many subjects because I was only 4 days experienced with the Payment Center app. By the end of the 4th day, she had me pretty well sorted out and between the answers I received and the reading I did I have the Auto Payments running again and will be doing a data load to update the next month's invoices with the correct amounts after the failure this month. I would not have made it through this issue in the this short of time with out the help of the Kulturra support team. Review collected by and hosted on G2.com.

that lack of visiblity into how it works but I understand why Review collected by and hosted on G2.com.

The integration seamlessly blends advanced payment processing capabilities with the robust features of Salesforce, making it a game-changer for our sales and finance teams.

We use it every day to collect payments both for invoices and quotes integrated on our pdf documents created from Salesforce.

One of the standout aspects of our experience with Kulturra has been the exceptional support team. From the initial setup, although the implementation was really easy, to ongoing queries, their support team has been consistently responsive and knowledgeable. They go above and beyond to ensure that any issues are promptly addressed and resolved. The dedication of the support team has instilled confidence in our team, knowing that assistance is just a message away.

In conclusion, Kulturra's payment solution has exceeded our expectations, offering a robust and seamlessly integrated system within Salesforce. The combination of advanced payment processing, impeccable Salesforce integration, a responsive support team, and effortless setup assistance make Kulturra a standout choice for businesses looking to enhance their payment capabilities. We highly recommend Kulturra to any organization seeking a reliable and efficient payment solution integrated into the Salesforce ecosystem. Review collected by and hosted on G2.com.

There is nothing to say on the negative side. Review collected by and hosted on G2.com.

We have been running with Payment Center for well over 3 years now and our team is extremely pleased. Our previous system required a number of manual actions users had to take to manage our business which are now running automatically through the Kulturra application. We have tried several other “native” and integrated applications in our Salesforce instance and none were as strong and consistent as Kulturra’s Payment Center. The Support team has been outstanding. Response time is excellent and their ability to understand our complex business needs and make adjustments (big and small) has saved us and our customers so much time and frustration. Review collected by and hosted on G2.com.

Since the Support team is always quick to respond and assist, I do not have any negatives at this time. Review collected by and hosted on G2.com.

It is VERY easy to configure, easy to administer, and easy to maintain long term. The support is FANTASTIC and very quick to respond. Review collected by and hosted on G2.com.

Sometimes has the quirky vague error message that doesn't make a lot of sense, requiring a support ticket. Review collected by and hosted on G2.com.

I think the most helpful is the support documentation on their official website. I mean the best is it provides the detail step by step, it helps you figure it out what should do with different options. Review collected by and hosted on G2.com.

Not really experience that much, I believe it alwasy has improvment space there. I want to suggest that add a note field in refund/void process, the note will show on the Autherize.net side, it will easy for our accouting to check the information there, instead of the invoice name. Review collected by and hosted on G2.com.

The Payment Center payemnt processing tool for Salesforce is a great product. It is full featured, stable, dependable and reasonalbly priced! Review collected by and hosted on G2.com.

Nothing! It works well, costs less than the alternative and comes with truly first rate support! Review collected by and hosted on G2.com.