It was very easy to set up with our Exchange servers. We run the test monthly to find phish-prone users. We deployed the Outlook add-in to all users with easy integration. I have not needed to contact customer support.

I think it would be helpful for users to be notified if they failed the phishing test and to be reminded that they should never forward suspected phishing emails. We prefer not to tell users that they may receive phishing tests, but it's hard to educate them on their mistakes if we have to pretend that we didn't know about the email they received.

It is helping users to learn to be more aware when receiving emails from unexpected senders. This makes them less likely to open an email attachment from a malicious sender and more likely to notify the IT department.

We emphasize that security is a collective responsibility, and we prioritize it from the onset. As part of our new user onboarding process, Security Awareness training is included on day 1, and it's also a mandatory annual requirement. We utilize Knowbe4's training modules, which are engaging, current, and accessible to all staff levels. This valuable resource helps us maintain a secure organization and ensures our employees are well-informed and empowered to contribute to our safety.

I can't really think of anything.

Keep producing videos with DE&I in the forefront.

Keeping employees up to date of the latest threats and access to the latest tools to combat cybercriminals.

The platform offers a wealth of high quality training materials on a variety of topics, plus allows the ability to upload our own content.

There is nothing to dislike about the training materials.

Helps my employees to identify risks.

This awareness training program and campaigns literate our users immensely. They are getting smarter and smarter time to time to manage and recognize the spam emails.

Honestly I don't see anything dislike about the training. It is a big plus in security literacy for the company.

It spreads the awareness in our users about how to stop getting hacked from evil doers.

Educates our employees on what is going on in the cyber world and how to protect our company.

Not too many downsides, getting rid of Second Chance is the only thing I can think of. But I understand the reasoning behind it.

Educating end users

The Security Awareness Training from KnowBe4 is not dull or boring and present material in a way that users can understand. KnowBe4 even has a couple of different "series" that are really well done. "The Inside Man" is one of our staffs' favorites.

Sometimes the content does not get updated quite as much as I would like to see.

KnowBe4's Security Awareness Training provides our staff with micro-training and is improving their knowledge and understanding of cybersecurity and the daily risks they face.

. This is a great and effective program with real results. Tons of training resources and regular phish tests, keep your employees educated and informed. The metrics help you determine who are your highest users. Easy to roll out to users. Customer support and Customer success are helpful. We love that we can completely random, weekly tests on all our staff so they don't get the same test as other users. We integrate with MS 365 and have deployed the Phish Alert button to all Outlook interfaces - desktop, mobile and OWA. Our staff use it regularly.

The admin console is sometimes a little clunky and not as well thought out.

Phishing is the number-one vector that precipitates a cyber breach. Training has helped our staff become more critical of incoming email and built up a welcome amount of paranoia to keep them from blindly clicking links. Knowing who our most vulnerable staff are, helps us focus on getting them properly educated and protects us from additional risk.

Gives a very comprehensive overview of the scope of the training. The training is interactive and gives insight of security measures for users. Ease of use was positive.

Very good product, don't really have anything to dislike.

Provide users with proper training to be aware of any phishing emails that may be delivered in their mailbox. This will allow them to know to flag emails and alert security of any malicious emails coming in.

Even the basic subscription is great, but there are so many additional features. The support is outstanding; they walk you through every step of implementation and it integrated seemlessly. We use every feature regularly!

I don't have any dislikes. The product is great.

We purchased KB4 SA mainly for email security, however we found that, because there are so many features, we've expanded this into many other areas. We've experienced a marked improvement in emplyee behavior and knowledge.

As an organisation, we needed a solution to enhance our security and realised that our biggest risk was our users. We looked into some other platforms but quickly realised that the simplicity and depth of content available on knowbe4 was unsurpassed. Once we signed up and started using the platform, we found it was very easy to create quite intricate training and phishing campaigns. The feedback from everyone who's used the platform has always been positive and we've found that with short monthly training sessions, our users are a lot more aware of the risks out there and it's been great seeing our users reporting on risks and asking questions surrounding security, instead of trying to figure it out on their own.

Because we liked the platform so much, we also signed up for their compliance plus offering to start doing additional 'soft skills' training, and have found a similar attention to detail in the content offered there. We have already recommended KB4 to other companies that we deal with as well and will continue to do so.

Honestly, there isn't anything that stands out as a negative. I guess maybe if you were concerned about costs, the pricing might add up, but looking at the costs involved with security breaches, it's an easy sell to upgrade your employees with the knowledge they need.

We needed a solution to train our employees on security issues and arm themselves with the knowledge to combat emerging threats and think about what they are doing that could lead to data breaches and security issues for the company. We also needed a simulated phishing test provider, and have also recently started using Knowbe4 for compliance training.