Kevin Mitnick shows you not only that you shouldn't do something but shows you why from the attacker's point of view.
The training doesn't follow a coherent theme. Since they've acquired so much content from different companies, there is no consistency. Some is good, some is pretty bad.
The training is good, but not great. Higher tiers of training have more diverse content. It's still a good value for the price, but as they increase the cost, that becomes less true.
KnowBe4 provides our generic annual security awareness training as well as our new hire security awareness training. It's nice to have that taken off our plate. Emails can be sent on a schedule and tracking who has taken the training is super easy.
I like the amount of real world templates they have available. You're able to get templates that are in the news or current events related.
I dislike how we have to turn on automatically download pictures in exchange, in order to pull the logos they link to in their templates. Outside of that no complaints.
We are lowering our average click rate and credentials given ratio. The training KnowBe4 offers is superb.
Varied methods of training tools and media
There was no down side to this training.
This is excellent training and really is the current information needed to protect your company.
Benefits are that I am much better equipped to spot hacking.
I really enjoyed how my service rep helped my set up our trainings and Phishing tests and then checked in with me on the results and guided me on how to improve. The dashboard is a great resource for ensuring that all employees are participating and for documenting their results so that they can improve. They also have a great variety of training modules. Instead of just a library of boring videos, there are games and interactive puzzles. They update their library every year so your users are not just doing the same modules over and over again. They also have trainings in multiple languages which is great for international companies.
There isn't much to dislike. Everything was easy to set up and the cost was reasonable. My only critique is that during the phishing test, knowbe4 used very old websites to 'trick' our users. The sites chosen were so out of date that users easily figured out that the emails were not legitimate without much effort.
I would definitely recommend working with KnowBe4. They assist you from start to finish, the set up is easy, and the benefits to your staff are immeasurable. Security issues can be incredibly expensive so it is incredibly important to train your employees before incidents occur rather than after. The cost is totally reasonable especially considering how extensive their library is. I love the gamification of the security information. It ensures users are enthusiastically participating in your trainings. We follow HIPAA and their HIPAA trainings are great.
Our users hated HIPAA training. They said it was boring and covered what they already knew. KnowBe4 provided enjoyable, in-depth training. The phishing tests were a great way to remind our users to be vigilant online, especially as we work from home during covid.
There's a wide variety of content and it is very easy to deploy to all end users with the active directory integration. The SSO is also great so users do not need to remember a separate password to login to this system. The admin dashboards provide quick access to see the status on all training and phish test statistics as well as the company's virtual risk score.
The system lacks flexibility in giving options to pause training notifications when an employee is on an extended leave. We would still want the employee enrolled and to complete their training upon their return, but we would like the ability to pause notifications for a specified period of time so their inbox is not filling up with these emails, as well as their manager.
We have definitely seen a reduction in our phish test failures in conjunction with our regular security awareness training campaigns. We have received plenty of positive feedback from the end users, many of which say they have learned a lot of things they never even thought of when it comes to being a human firewall.
KnowBe4 has a great selection of cybersecurity training material calibrated to the average end user. It's easy to sort by topic and select information specific to different levels of the company. For example, we have all new hires complete the 45 minute training, and we follow up with additional 5-10 minute trainings throughout the year. These additional trainings can be focused on entry level staff or the highest levels of management, depending on what we feel we need.
Too often, cool new trainings go on the highest service tiers. There also seems to be some lack of communication about how exactly new features work together with old ones, like the auditing package or the PhishER. We also sometimes go a long time without hearing from our rep.
It's an incredible product for the price.
The base level of cybersecurity awareness in our company has improved exponentially, from front-line customer service staff all the way to the C-level. Employees now ask questions and think before they click.
My account representative and the team at KnowBe4 are awesome. Every time I have a question or need more information about something my rep is right away emailing me or giving me a phone call. The training they offer is very good and the topics that are geared towards certain topics are great. The employees enjoy the training and like that I switch things up from all videos to games sometimes. They get a lot out of the training that is offered. New training is always added so I am always updating my training schedule to include that.
There is nothing to dislike. Everything I need to be able to do and train my employees with is there.
One thing I wish I was able to do is instead of having to select a group to assign training to, be able to just assign to an individual person. Sometimes there is one or two videos that I need assigned to either just one person or 3 or 4 different people but not always the same people. Having to create a new group every time that happens can be cumbersome.
Get it. It is very easy to use. There are a ton of videos you can watch to learn everything. There is constantly new training being added.
When we first started the training I had a good amount of employees that were failing the phishing email tests. That was a big risk for our company, an employee clicking on something and then releasing it into the network would be critical. Now I haven't had an employee click on a phishing email in about a month now, and phishing emails are sent out weekly.
The KnowBe4 platform is very easy to use and offers a lot of different services. The few times I have had an issue or a question, I was able to get help very quickly. We have approximately 150 Users on the service and I am able to easily assign ongoing Security Awareness training videos to them as well as assign initial training to new employees. We use the Phishing email testing as well and our scores have dramatically improved since our initial testing. There are a LOT of templates to use for almost every occasion and more are being created all the time.
Really, the only thing that I have had a problem with is some of the reporting aspects. I am able t get all of the information I need, but I have to pull 2 or 3 different reports as CSV files and then merge them in Excel. I have spoken / emailed with Support about what I was trying to do and they said they would elevate it to a "feature request." So, maybe the reporting will improve some in the future.
I highly recommend KnowBe4. They are doing a great job with the Security Awareness training videos as well as the Phishing test email templates. They are continuously adding new features and products. We have been thoroughly pleased with them over the last 5 years.
The main problem we use KnowBe4 for is the constant SPAM emails that we receive. We have good firewalls and SPAM filtering, but so many still get through. Thanks to the training our employees receive through the KnowBe4 platform, they are very aware of suspicious links and other tricks that Spammers use. We know they are learning and doing better because we also use the KnowBe4 platform to send out our own Phishing Test emails and our scores are consistently very good.
Good LMS features, integrated phishing training/reporting, integrated policy review/sign-off process.
training content comes from multiple sources, content may not feel like a common branded solution.
A good suite of extra tools are provided such as password weakness testing and a tool to warn about users clicking on questionable links. Some tools may not work within some VDI solutions.
Some detail info may be quite buried within the interface. There is agood chance you can find whatever you're looking for but it might be 6-7 clicks deep.
Security Training / compliance automation, security policy review and sign-off, phish training and phish attempt reporting.
It’s hard to describe what I like best, but here goes. Excellent training materials that are updated annually that are right on the point. The majority of the employees love the content. KnowBe4 strives to improve its content and services.
Can’t really think of anything that I dislike.
Great product at a superb price
Compliance training and phishing training.
