Klevu a division of Athos Commerce Pros and Cons

Klevu allows us to ensure that the right products are being shown to the right people at the right time - this is an invaluable source of revenue generation for us. The connection with Klaviyo is especially useful. Review collected by and hosted on G2.com.

Not much in particular - there are a couple of navigational elements within the merchandising tool that could be better, but it's a minor quibble. Review collected by and hosted on G2.com.

Klevu offers robust search capabilities with easy backend customization, allowing us to tailor the search experience to our needs effortlessly. We collaborated with Klevu to implement custom category landing pages, and their support handled it seamlessly. The integration process was extremely smooth, thanks to their well-documented guides. We successfully hosted around 275k products and multiple store views on Klevu. Review collected by and hosted on G2.com.

There’s a minor learning curve if you’re customizing Klevu, which made the initial setup slightly challenging. Additionally, it lacks some advanced built-in merchandising tools for product promotion, but this is a small trade-off given its overall performance. Review collected by and hosted on G2.com.

Honestly searching is so easy now. Its so smart and easy to adjust. Takes me less than a minute to customise a search now. I dont know how we managed before Klevu, Its also so easy to intergrate with our site.

There is always support when we need it and they know what they are talking about.

My favorite thing is they can send a report everyday with failed searches giving us ideas about potential new products. Review collected by and hosted on G2.com.

That not every site uses it! Some of the other programs we have with a search just feel so clunky now because im so used to how Klevu does a search so well Review collected by and hosted on G2.com.

The best thing about Klevu is its simplicity. You can tweak lots of different settings if you really want to fine tune things or you can simply leave the tool to determine the most relevant products to show (for site search) and it does a pretty reasonable job of doing so. From a developmental perspective, it was pretty easy to get set up. Customer support has always been highly efficient with responses often coming only a few minutes after an enquiry has been sent. Review collected by and hosted on G2.com.

There are some tools on the market that give you more options in terms of customisation of search and category results pages, though this does often come at the expense of simplicity. Review collected by and hosted on G2.com.

We have about 100,000 products on the Magento 2 ecommerce platform. We have a somewhat peculiar product set with complex rules required about what order we need to display certain products and certain product statuses. Just indexing our products took some special system gymnastics, but the Klevu development team took it as a challenge and has worked hand-in-hand with our team to show our customers just what they're looking for. They really nailed it, and their customer support has been outstanding ever since.

In addition, Klevu's product synonym system and predictive spelling adjustments easily allows us to accommodate our users' regional jargon and misspellings.

Merchandising and promotions has been very intuitive and effective for us as well. Since we release dozens of new products a week, I use Klevu several times a month to update promotions, expand our synonym library, or pull down statistics for reporting. Review collected by and hosted on G2.com.

I'd love if they had a more robust analytics and reporting suite built in. Implementation with our system was trickier than we expected, but that has more to do with our own system. Review collected by and hosted on G2.com.

The Klevu platform has been very easy to use. We have used it for years to setup category pages, synonyms, and search redirects. Review collected by and hosted on G2.com.

I can't really think of any downsides since I have never really had any issues, and if I did, Klevu support was always readily available to help me through any questions I may have had. Review collected by and hosted on G2.com.

We've been using Klevu for our e-commerce store, and it has significantly improved our on-site search experience. The AI-driven search capabilities are incredibly accurate, allowing our customers to find exactly what they're looking for in seconds. We've noticed a considerable uptick in search-driven sales since integrating Klevu.

The tool is easy to set up, and the customization options ensure the search aligns perfectly with our brand. Plus, the analytics provided are super insightful, helping us fine-tune our product listings and promotions. Review collected by and hosted on G2.com.

I can only have reports sent to 3 users and not our whole team. not a huge deal Review collected by and hosted on G2.com.

I love using Klevu because it transforms the way our stores engage with shoppers by delivering personalized, AI-powered search results that feel like magic. Review collected by and hosted on G2.com.

The only thing I dislike is that I dont have enough time in the day to utilise the tool more. Review collected by and hosted on G2.com.

We use Klevu's search function and find it both useful and a revenue boost. Sites with search use revenue increased considerably post-launch, plus useful features such as showing keywords with no results and allowing you to redirect to products or collections, boosting products in search result rankings, related keywords, popular search suggestions etc. Will boost most-clicked items for each keyword. Support quick to fix issues we had. Review collected by and hosted on G2.com.

They offer 3 features, search, recommendations and merchandising, we didn't find the other two features fitted what we needed at the time and ended up only using search, but the search is great Review collected by and hosted on G2.com.

Strong customer support

Value-add technical consultancy

Market leading AI/ML search engine

Product based personalisation across search, category merchandising and product recommendations

Continuous development for new feature releases

Collaborative, strong inter-personal skills & focused on client success

Proven integrations with leading ecommerce platforms Review collected by and hosted on G2.com.

Personalisation is product based (purchase & browsing history) but not user-based - requires customisation to enable things like segment based targeting

Category merchandising not as advanced as alternatives like Advanced Commerce Review collected by and hosted on G2.com.