Kixie PowerCall & SMS Pros and Cons

I have been using Kixie for my financial services business to help me contact the over 8,000 leads that I want to reach out to. Not only does Kixie allow me to categorize these leads and dial 4 to 10 numbers at a time which saves me an incredible amount of time in doing so, it also gives me SMS and email ability as well. HOWEVER- I recently got a new computer and I was having issues with the system glitching on me. The support staff kept reaching out and actually scheduled 2 Zoom calls to work on my issue. The issue was resolved and Kixie support staff member Audrey was knowledgable, patient and kind. Review collected by and hosted on G2.com.

When you get a new set of headphones, you sometimes need to set the new device as default. Review collected by and hosted on G2.com.

This application is like a swiss army knife of call dialers for the business. The sms and powercall systems take my workflow to the next level. The UI is like looking at my cellphone, very intuitive. Also, the helpdesk at Kixie work quickly with our request. The speed and effiecency in getting a solution to a problem are address and resolved. Also, the constant clear communication takes alot of stress off getting a resolution. Its easy to integrate into our CRM. Implementation into the systems was a cake walk. Review collected by and hosted on G2.com.

I honestly cannot point to anything specific that the Kixie PowerCall & SMS does wrong. Like all technologies there are some kinks but the self corrects after 30 seconds. Im truely impressed. Review collected by and hosted on G2.com.

Honestly I have used kixie in two different companies and get exceptional support each time. The customer support is always attentive, I have worked with Shea, Elliot, & Audrey. Each of them has been supportive for any request we may need. Also, since they are always updating their platform, I feel like any feature that may be missing, they take it into consideration and do their best to get it up in the following update. The app on the computer is super easy to use and the integration with our CRM (hubspot) is very seamless. & once more, the support team helps us a lot with any automations we need to help faciliate our integrations. Huge help from Slav that helped us out with the automations. & also thanks to Peter (current company) & Edward (previous company) for helping with the initial onboarding. Review collected by and hosted on G2.com.

the only downfall is the phone app is still in the beginning stages, so its a bit basic. Mainly used for when you're away from the computer to pick up calls or quick sms responses. Review collected by and hosted on G2.com.

Kixie PowerCall & SMS has been a game-changer for our sales team. The auto-dialer and voicemail drop features have saved us so much time, and the seamless integration with our CRM keeps everything organized. I especially love the SMS automation—it makes follow-ups quick and effective. The platform is easy to use, and the call quality is always reliable. Highly recommend it to any team looking to boost productivity and streamline their communication! Review collected by and hosted on G2.com.

Some of the advanced features have a bit of a learning curve, and it would be nice if there were more options for customization, especially with reporting. We've also experienced occasional connectivity issues, though their support team is quick to help. Overall, it’s a solid tool. Review collected by and hosted on G2.com.

It integrates easily with Go High Level (although adding data to the CRM isn't an easy process). Pricing is fair. Review collected by and hosted on G2.com.

The Kixie PowerDialer has unfortunately fallen short in delivering a reliable and efficient experience for our team. We've faced constant crashes while attempting to upload call lists, an issue that has persisted for over two weeks. Additionally, login problems and frequent crashes during dialing have significantly disrupted our workflow. Instead of receiving timely support to address these issues, we've been met with short, unhelpful responses through the Jira ticketing system, rather than the option for a quick call to resolve our concerns. This level of service has been incredibly disappointing, leaving us frustrated and questioning the platform's reliability and commitment to customer satisfaction. Review collected by and hosted on G2.com.

Kixie has completely changed the game for me when it comes to cold calling. It’s hands-down the best tool I’ve ever used. The ability to automatically match the area code to the place I'm calling is amazing—my pickup rate went through the roof! I’m booking more appointments now too, because the system lets me dial multiple numbers at once, so I always get someone on the line. Plus, connecting it to my CRM was a breeze. Honestly, it just works, and it makes my life so much easier. I can’t recommend it enough! Review collected by and hosted on G2.com.

So far, I haven't experienced any negative or missing features in Kixie. It works perfectly for my case as an Agency Owner relying mainly on Cold Calls for client acquisition. Review collected by and hosted on G2.com.

I was so pleased with the Connection Boost/Local Presence in my trial, that I told my boss about it and he signed up our team.

I was able to close 2 new accounts in my first day and to close an old account who I hadn't sold in a year! Review collected by and hosted on G2.com.

I haven't run into anything yet, but I'll let you know! Review collected by and hosted on G2.com.

I really like the ease of use, and, the voicemail drop feature really speeds up my daily productivity. I am looking forward to implementing the texting feature into my daily routine as well. Review collected by and hosted on G2.com.

It doesn't seem like it is fully integrated into our CRM yet, so I when I enter disposition notes on the Kixie PowerCall dialer screen, they don't integrate into our CRM system. It also doesn't seem lie our SMS outgoing texts are going through. Review collected by and hosted on G2.com.

I only use the PowerCalling aspect, and not the SMS; but I like the fact that I can dial from local numbers to increase my contact rate, and that most don't show up as spam. I use this all day every day for about 10-12 hours a day. It integrates seamlessly and easily to my CRM, is easy to use, and their customer service is quick. Review collected by and hosted on G2.com.

I don't like the fact that I have to do customer service inquiries through email, because I'm impatient and want ot get someone on the phone immediately to fix any problems I do have. But they are still very quick. Review collected by and hosted on G2.com.

Kixie has done wonders for our cold calling efficiency. The sheer dialling power marks a stark change from single line diallers - our pickup rates are very high. It is easy to use and when there are issues, the customer support agents are very attentive. We use it across a team of 4 salespeople about 40 hours a week in total. Review collected by and hosted on G2.com.

There are occasional bugs which can get in the way of calling, but they are always seen to promptly by support staff. The reporting system could be laid out better and the 3 month batch pricing does force you to think about adding additional users. Review collected by and hosted on G2.com.