Khoros Communities Reviews & Product Details - Page 9

The reports make a lot of sense, and are easy to understand.

They also provide great insights into what our customers are saying. Review collected by and hosted on G2.com.

I know that you have to pay for quality...but it is pretty expensive. Review collected by and hosted on G2.com.

The product is used by many and trusted. Functionality is reliable and usability is good. User interface is easy to navigate and intuitive. Fresh, clean functionality. Security controls are easy and comprehensive to use. Versatile as a tool in the enterprise. Review collected by and hosted on G2.com.

Integrations with other platforms can be more open. API support can be improved and or expanded upon. Make it simpler for developers to learn the API. Certain features are unclear as to how they can be expanded on or built further. Review collected by and hosted on G2.com.

Lithiums gamification system supports the peer-to-peer approach to reduce contact center calls and to reward super users. Review collected by and hosted on G2.com.

The user profile pages could have been modernized Review collected by and hosted on G2.com.

The intuitive UI, both for administrators creating forums and communities, and for the users who are going to be using it to generate content and questions Review collected by and hosted on G2.com.

Functionality is still catching up compared to other vendors, but they are working on it. Review collected by and hosted on G2.com.

Community Building: Based on my experience, the platform works very well when it comes to building a community. I direct Twitter followers to our community page and let them keep the ball rolling while I listen and get good insights.

Response/Engagement Console: It is straight-forward. You can see the number of tweets coming in (brand mentions or direct tweets) real-time and respond to each with ease. Recommended for big companies that are looking at enhancing their customer service efforts in social media.

Analytics: It is ideal for companies that wish to conduct social analytics on services beyond table stakes like Facebook and Twitter--Lithium Communities, blogs, and consumer reviews.

User-friendly: It's easy to use. The design is robust and straight-forward. You'll definitely know what a button is for at first click. Review collected by and hosted on G2.com.

Lithium lacks centralized account management features. Review collected by and hosted on G2.com.

Lithium Products - Plenty of features; extremely flexible to customisations on the look and feel.

Lithium Professional Services - Hard working team; Knowledgeable; Very present and pro-active.

Lithium Team & People - Passionate about Social Media; Engaging; Accessible and Available; Knowledgeable.

Lithium Engineers & Development Team - Flexible and Passionate group. Will walk the extra mile to support you. Review collected by and hosted on G2.com.

Lithium Products - Average Q&A on their new products & features before shipping. Plenty of bugs will be detected by you. Test well and often before you go live.

Lithium Technical Documentation - Blueprints and specs not readily available. Can make your customisations harder to achieve.

Lithium Online Trainings - Classified as to basic and not interesting by experienced users.

Lithium Mobile - Not a true responsive design on the look & feel. Review collected by and hosted on G2.com.

As an implementation partner for the Lithium platform I think what most people we have worked with so far like it the ability to customize the system. We have UX architects, designers, developers and quality testers that have all worked on these projects to implement community for large brands in various industries. It works, its relatively simple to set up and style and customers generally like the user interface and ability to manage it one their own. Review collected by and hosted on G2.com.

No major dislikes, there are so many different platforms and each has pros and cons but Lithium is a solid community solution. There are more affordable products that have similar functionality. Review collected by and hosted on G2.com.

Lithium is designed to bring your online community onto a collaborative platform that is closed, managed, & focused. It allows for deeper & richer relationships resulting in greater connection to your Brand. With the closed platform, a more cohesive engaged community evolves. Members are motivated by their personal value they bring to the community & more likely to evangelize your Brand. Managing shared content, community reactions/opinions & negative posts is also more effective. Review collected by and hosted on G2.com.

The platform is great for managing, engaging, developing trusted relationships, & cultivating Brand Ambassadors. However, it is still a platform & good Community Managers, Content, & Moderation is critical. Review collected by and hosted on G2.com.

Easy to set-up and use

Very reliable platform

Plenty of functionality

Lively community of other Lithium users to share ideas with and learn from

Constant improvements to the platform are being made. Review collected by and hosted on G2.com.

Can be expensive depending on feature set required

Support interactions can be slow

Reporting options are not always comprehensive

Individual Community customisations can be expensive and problematic. Review collected by and hosted on G2.com.

If you're looking for something affordable and easy-to-use, pick Lithium. The mechanisms in place help you to manage community engagement in a visually appealing manner, and would be awesome for small businesses looking to keep data in one place. Review collected by and hosted on G2.com.

I'd like to see more robust features in the pipeline as it involves data collection and analysis. Review collected by and hosted on G2.com.