Khoros Communities Reviews & Product Details - Page 5

Khoros is an excellent platform for running a community. It has all essential features, and it also has an option for customization. Review collected by and hosted on G2.com.

For customization: sometimes it is tricky to retrieve the data. There should be a chain of API calls for getting everything needed, but I agree to pay this "price" for the complete platform. Review collected by and hosted on G2.com.

Khoros Communities has a lot of features, more than what you might find though another vendor.

The platform's Stage/Studio section for content development and asset management is good. It could use some improvement, but it is heads above a lot of other systems that I have experience with.

Their customer care teams are excellent at handling escalations and making you feel like you are being heard. If you have a problem, they will do their best to help you resolve it. Review collected by and hosted on G2.com.

Khoros support has always been a pain point for us. From delayed response times to the types of replies received while troubleshooting. Without our TAM the support experience would be even more frustrating.

Engaging with Services is also a little cumbersome. Their process is opaque, and during meetings I get the sense that they are more interested in getting their revenue (telling you what you want to hear) instead of giving you the best solution to your problem.

There are not really any negatives about the platform itself other than the time to value. Going into implementation, you will need a full grasp on your limitations OOTB, so you know which way to pursue development to get the most value. If you make mistakes there, you will spend a long time trying to resolve. Review collected by and hosted on G2.com.

Khoros is (as far as I understand) the industry standard in the Community space. There are cheaper options out there, but to leverage them, you'll have to be willing to give up on potential features, flexibility, and integrations that Khoros is ready to provide near-out-of-the box. I would describe the below as the platforms strengths:

1. The flexibility they offer for assigning roles to different types of users is parallel to none. You can give any user almost any permission, that only covers any area of the Community.

2. The ideastations/ideaboards, or forums designed specifically for customers to be able to submit their ideas for the future of a given product and also for product teams to interact directly with customers,

3. They seem to have some of the better localization options out there.

4. They also seem to have some of the strongest analytics capabilities available. Review collected by and hosted on G2.com.

1. Khoros is, as far as I understand, on the pricier side of the options available, which is why it is the enterprise platform and not leveraged as often by smaller communities.

2. There is definitely a steep learning curve to understanding how to use the platform. Khoros offers a lot of resources to help you get off the ground, but you'll still need to create a lot of lift yourself. Review collected by and hosted on G2.com.

Good enterprise level community platform capable of supporting large scale communities. Customer Success team has been excellent and responsive as we migrated and have gotten up to speed. Review collected by and hosted on G2.com.

As with any mature platform there is a lot of complexity, particularly in the back end. We appreciate that Khoros has an active roadmap and is continuing to invest in modernizing and developing the product. Review collected by and hosted on G2.com.

In khoros community, we have different interaction styles like blogs, tkb, ideas,forums and much more...

Having a great user experience, integrated search and some other features. Review collected by and hosted on G2.com.

It is way too costly and not economical for small brands and small businesses. Review collected by and hosted on G2.com.

Different board types

Secure platform

Can create custom features and integrate it with different platforms.

APIs are well documented Review collected by and hosted on G2.com.

Khoros platform is a little expensive compared to the other platforms. Review collected by and hosted on G2.com.

Knowledge on communities, customer centric Review collected by and hosted on G2.com.

I would like to see a more mature approach on live events management Review collected by and hosted on G2.com.

The user interface is very customer friendly. It's also really easy to adjust your search parameters and play with keywords on the fly. One of my favorite elements is the ability to run searches within a profile. The exportable reports make it easy to share information across the organization. Review collected by and hosted on G2.com.

The limited ability to go back in time. It makes it difficult to do year over year comparisons. It would be nice if the 9 month window could be expanded. Review collected by and hosted on G2.com.

The ongoing innovation and scalability of the platform, as well as the way all the customers work together to help each other where they can - it's a truly unique way of working. Review collected by and hosted on G2.com.

Sometimes it can be difficult to figure out how to do something, but the good thing is there is an immense customer support community as well as excellent case management support by Lithium for all their customers, big or small. Review collected by and hosted on G2.com.