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Khoros Communities
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4.1 out of 5 stars
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Khoros Communities Reviews & Product Details - Page 4

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Khoros Communities Overview

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What is Khoros Communities?

Khoros Communities is software to build an enterprise-class online community and scale engagement. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand. Khoros has built and launched over 1,500 brand communities for some of the world’s most recognized brands. With 25+ years of experience, they boast a robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization. Key benefits include: Expert community management Nurture large, engaging communities with advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth. Reduced costs by deflecting support calls Communities deflect expensive calls and boost self-service by creating a central place for customers to ask questions, access knowledge, and get tips from peers and the brand. This one-to many approach can uncover and resolve issues faster. Boosts loyalty and retention by enhancing the post-sales experience Customers stay loyal to brands that listen, engage, and care. Communities can be used to foster customer dialogue, and monitor for trends, insights, and problems to fix. Collecting ideas or feedback through the community closes the loop on solutions. Unify knowledge bases, peer tips, training, and other resources that drive adoption, usage, and value. Drives organic growth Peer opinion can greatly influence a target audience. A community that connects peers also fuels user-generated content and produces on-demand insights for new products, services, and market ideas. Users can also find, engage, and reward champions who spread positive word-of-mouth. Peer validation can support upsell and cross-sell motions.

Khoros Communities Details
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Product Description

Our next gen community management software enables companies to build and scale communities faster, with far fewer resources. With 25 years of experience, world-class services, and 100s of thriving communities, we help you create a community that lasts.

Seller Details
Seller
Khoros
Company Website
Year Founded
2019
HQ Location
Austin, Texas
LinkedIn® Page
www.linkedin.com
1,200 employees on LinkedIn®
Description

Khoros is a customer engagement platform that helps brands connect with their customers through social media management, community engagement, and digital customer service solutions. The platform offers tools for social listening, analytics, and content management, enabling organizations to enhance their online presence and foster meaningful interactions. Khoros serves a variety of industries, focusing on improving customer experiences and driving brand loyalty. For more information, visit their website at https://khoros.com/.

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Overview Provided by:
Christy Kirby

Recent Khoros Communities Reviews

Akshay Y.
AY
Akshay Y.Small-Business (50 or fewer emp.)
4.0 out of 5
"The best monitoring tool for social media management."
I was doing freelancing for one my friends, he has his own business and he was creative director over there. After a research to manage their socia...
Read more
AI
Abhishek I.Mid-Market (51-1000 emp.)
4.5 out of 5
"Best online platform for User interaction"
The Best of the Khoros will help self-education of the users without the requirements of the support and increase user feedback on the activities
Read more
Verified User
I
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Everything has gone really well so far with Khoros."
1. Various stakeholders within the company can be involved through Khoros, its really very helpful platform. 2. Allows you to customise the featur...
Read more
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92 Khoros Communities Reviews

4.1 out of 5
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92 Khoros Communities Reviews
4.1 out of 5
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Khoros Communities Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Khoros CommunitiesQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Telecommunications
AT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Khoros Communities?

I use community analytics every day. It's a wonderful tool that permits you to build and grow your community as fast as you work. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

We need to custom a lot. We pay 10x more for customization. Review collected by and hosted on G2.com.

What problems is Khoros Communities solving and how is that benefiting you?

Our canal can reach a lot of our customers. We avoid non-urgent contacts and save 40% of our cost on customer services Review collected by and hosted on G2.com.

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Verified User in Research
AR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Khoros Communities?

Reporting and API are handled nicely. We create awesome reports using this data! Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

Support is slow and in most cases, it takes too much time even for simple tasks/questions! Review collected by and hosted on G2.com.

What problems is Khoros Communities solving and how is that benefiting you?

Recently we enabled GroupHubs which gave our Community an awesome new experience! Review collected by and hosted on G2.com.

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SS
Software Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Khoros Communities?

Very good performance on huge communities with a lot of content. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

The tech stack is relatively old and needs an update. But that is planned for the next year(s). Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Communities:

Think about using custom components instead of khoros default components for more functionality. Review collected by and hosted on G2.com.

What problems is Khoros Communities solving and how is that benefiting you?

Users help users in general. We were able to reduce the cost of the call center. Review collected by and hosted on G2.com.

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Mani V.
MV
Sr Netsuite/OpenAir Technical Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Khoros Communities?

It is Digi -first customer engagement and easy to use Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

Sometimes the page takes more time to load Review collected by and hosted on G2.com.

What problems is Khoros Communities solving and how is that benefiting you?

We are yet to use , Hopefully soon will be using Review collected by and hosted on G2.com.

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Verified User in Higher Education
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Khoros Communities?

I like the Customer Success program and support at Khoros. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

There are a lot of features in the Khoros platform, most of the out-of-the-box features are good, but custom features require development and there is a learningcurve in learning about the platform, it is not intuitive without some training. Review collected by and hosted on G2.com.

What problems is Khoros Communities solving and how is that benefiting you?

We are using our community as a marketing tool, we post blog content and teaching resources for our instructors, and we promote our book authors on the community. Review collected by and hosted on G2.com.

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Lucas D.
LD
Social Media Coordinator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Khoros Communities?

Networking is a key in this social media and digital context. Having the opportunity to connect with other people using the same product on other countries for other brands is just amazing. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

Nothing, this is a tool you can use if you feel you need to. Review collected by and hosted on G2.com.

What problems is Khoros Communities solving and how is that benefiting you?

I am always trying to find how to improve the way we use the khoros products, and this space is just a great chance. Review collected by and hosted on G2.com.

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Verified User in Internet
CI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Khoros Communities?

Moderation tools and user authorization is handled in the best way possible. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

1. Bad server-side customization interface,

2. Non-developer-friendly deployment mechanism

3. No client-side customization helper tools Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Communities:

None Review collected by and hosted on G2.com.

What problems is Khoros Communities solving and how is that benefiting you?

Changing configuration on the fly is not easy to implement with security is really difficult to build. Khoros does it very good. Review collected by and hosted on G2.com.

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NM
Community Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Khoros Communities?

The account managers are really doing their best to help their clients. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

Sometimes support could be more efficient. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Communities:

Go ahead ! They will do their best to support you in your business objectives. Review collected by and hosted on G2.com.

What problems is Khoros Communities solving and how is that benefiting you?

Call deflection is a nice cost-saving for Orange. Providing quick and efficient solutions to customers via a community. Review collected by and hosted on G2.com.

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Verified User in Public Relations and Communications
AP
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Khoros Communities?

The platform allows great autonomy and personalization. Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

Sometimes it is difficult to set up things. Review collected by and hosted on G2.com.

What problems is Khoros Communities solving and how is that benefiting you?

I did not have a problem Review collected by and hosted on G2.com.

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Verified User in Telecommunications
AT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Khoros Communities?

The platform & gamification = very simple Review collected by and hosted on G2.com.

What do you dislike about Khoros Communities?

No echat between members & staff possible Review collected by and hosted on G2.com.

What problems is Khoros Communities solving and how is that benefiting you?

Customer helps is good Review collected by and hosted on G2.com.

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