Kaseya VSA Reviews & Product Details - Page 25

Great control over your customers installations, insight on all security related aspects. Review collected by and hosted on G2.com.

Inconsistent interface with issues that take months to fix. Review collected by and hosted on G2.com.

Kaseya gathering data from all endpoints that has it installed helps with audits, troubleshooting, and automating processes. Review collected by and hosted on G2.com.

There is a lot we can do with kaseya. The thing that I would look for is common out of the box policies to use on our endpoints that would simply need a few modification to fit our needs. I've had some issues with running remote uninstalls on antiviruses and kaspersky takes a significant performance hit on the endpoints compared to webroot. Review collected by and hosted on G2.com.

One stop shop for all IT. It offers us a solution that meets all our IT needs. Review collected by and hosted on G2.com.

support has room for improvement in some areas. Review collected by and hosted on G2.com.

complete inventory with hardware/Software details Review collected by and hosted on G2.com.

not much to dislike , sometimes slugish pulling reports Review collected by and hosted on G2.com.

Easy to use UI, lots of powerful features like being able to see system specs, etc. Review collected by and hosted on G2.com.

Some features tend to work on and off (ie, Network Monitor), but otherwise, not too many compaints Review collected by and hosted on G2.com.

I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment. Review collected by and hosted on G2.com.

Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features. Review collected by and hosted on G2.com.

The wealth of functionality available to manage endpoints. Agent Procedures, Monitoring tools. Review collected by and hosted on G2.com.

Remote control should have more functions (chat, in-built file transfer etc). Need to be able to initiate one off remote control sessions for assets without installed agent. Review collected by and hosted on G2.com.

Quick at-a-glance specs and sorting of such of managed computers is really awesome. Getting the information you need about a computer as far as programs installed, hardware specs, network information is all very quick to find and isolate if needed. Integrated AV is pretty good (we use Kaspersky for now). I really like the Agent Procedures "language" and sample procedures. Review collected by and hosted on G2.com.

Live Connect is not very stable. Needs an update constantly and does not work until it is updated, even sometimes not after that. I've had to uninstall and reinstall LiveConnect many times. Patch management is not very intuitive. We've never been able to use the Chat function part of the Remote Control module. Keyboard shortcuts and macros don't pass through the LiveConnect remote control and restarting the computer through LiveConnect is awful. We don't use the ticketing system so I can't speak to the quality of that module. Sometimes scripts will just not run with no explanation. Reaching out to support is OK, but we seem to pretty much always get the answer that "That's a great idea, we'll look at implementing that in the future." Review collected by and hosted on G2.com.

Audits

Managing Agents

Deploying Policies

Managing Software

Receiving daily reports Review collected by and hosted on G2.com.

Creating policies with command scripts instead of powershell

Remote control of a user's PC after a reboot, disconnects your session and then takes a long time before it is available again. - We end up using Bomgar since it is more stable and we have more options and tools. Review collected by and hosted on G2.com.

Ease of use. Remote control is much easier than other products that cost thousands more. The new Software Management Add on has taken VSA to another level. It now detects vulnerabilities for 95% of our 3rd party software. Review collected by and hosted on G2.com.

Kaseya has a wealth of information stored in the VSA, but reporting could be better. Review collected by and hosted on G2.com.