Kaseya VSA Reviews & Product Details - Page 14

It is a very comprehensive tool that is unsuitable for all devices and the mobile app is a feature-rich app. Review collected by and hosted on G2.com.

the support and pricing model is not the best, the price is on the higher side, and the customer support experience is mixed with good and bad experiences Review collected by and hosted on G2.com.

Kaseya provides us with essential tools like Autotask, which is extremely amazing for our business!! Could not complete our work without it!! Review collected by and hosted on G2.com.

One thing inside Autotask ticket portal, wish we could upload multiple documents to a ticket at once. Currently having to upload one attachment at a time. Review collected by and hosted on G2.com.

Thanks to Kaseya VSA, I am able to support my clients while I work from home. This is especially helpful since COVID began and many of our clients' users also moved to remote work. Review collected by and hosted on G2.com.

This is getting addressed in VSA X, but I do wish that the Live Connect feature ran within the browser, allowing me to use it on any platform, including iOS and Android. Review collected by and hosted on G2.com.

Ability to manage 90 of all endpoint management needs fairly well. Review collected by and hosted on G2.com.

Update failures and lacking some reliability Review collected by and hosted on G2.com.

Ease of use, audit logging and automation are huge for me and my company and VSA does it with no issues whatsoever. Can't ask for more and with the improvements coming in VSA 10 we'll be more efficient than ever Review collected by and hosted on G2.com.

Only issue is there is a decently steep learning curve when first starting out with it, but Kaseya university does a great (and free) job at getting you fully up to speed! Review collected by and hosted on G2.com.

What I like best about Kaseya VSA is its broad range of features that can be customized and automated to fit the unique needs of any organization. The platform offers an intuitive dashboard that provides real-time visibility and proactive alerts, making it easier to monitor the performance and status of various devices. Review collected by and hosted on G2.com.

The user interface can be somewhat clunky, especially for new users who may require time to learn and navigate the tool effectively. Although the platform's customization options are extensive, the learning curve for configuring these options can be steep, and the setup process can be time-consuming. Review collected by and hosted on G2.com.

If we have a need when it comes to managing out fleet, there's a solid chance there is a utility for it somewhere within VSA. Review collected by and hosted on G2.com.

It is a very complicated tool to master. If you wear many hats in your job, it is near impossible to spend the time learning how to use VSA properly (without help). Review collected by and hosted on G2.com.

I like how easy it was to install. Reports are great too. I liked how I was able to receive training in Las Vegas. The training was straight forward and quite intuitive. Review collected by and hosted on G2.com.

The downside was having to install multiple probes. Was still a pretty easy experience. I did not like hoe training class was full but I was able to do online by myself Review collected by and hosted on G2.com.

It might take a bit longer to get things sorted out but everyone's on the same page and understands that Kaseya is evolving Review collected by and hosted on G2.com.

The transition to Kaseya could be more smoother. Review collected by and hosted on G2.com.

Anything Datto. Kaseya acquired Datto and the original Datto elements are great. Review collected by and hosted on G2.com.

Billing issues, duplicate billing. They need to ensure their billing thier customers accurately. Review collected by and hosted on G2.com.