Kaseya VSA Reviews & Product Details

Its been around a long time and is a very polished product. It is affordable, and the bundles I get through Techs Together, lets me keep my overhead low. Review collected by and hosted on G2.com.

I think a complete solution would be nice, from a workstation and server standpoint. If my subscription at a base evel included backups both file and image, with patch management and those bells and whistles it would be great. It would let small shops, and one man operations focus more on the work than balancing out which licenses go where. Again Techs Together, does a pretty good job with that. But it isnt quite complete in my opnion. Review collected by and hosted on G2.com.

What I like most about Kaseya VSA is that it allows me to manage everything from one place, which is very practical. In addition, its interface is easy to use and it has excellent tools that make the administration much more efficient. They also have good customer service. Review collected by and hosted on G2.com.

There's nothing I didn't like about the platform. Review collected by and hosted on G2.com.

for me it is to have all the things together in all in one platform, i can manage endpoints and server patches, i can connect remotely and to set automation tasks for my daily duties. Review collected by and hosted on G2.com.

i would like to have a better support, when i open a ticket i have to wait weeks to get the solution. Review collected by and hosted on G2.com.

Kaseya is a mature Company, and it has come a long way from being just an RMM Solution. The vision behind the technology and its capabilities are worth complimenting. The Update VSA 10 is what I have been hoping for a long time. A solution that is easy to configure with your agents, next-gen UI, and working capabilities. This Solution is not a "hit and miss" like I have seen with other providers.

Additionally, all the solutions have a deep level of integrations they own (not partnered)—one vendor, and seriously, there are a lot of headaches working with multiple vendors and different expiration dates. The Sales rep - Vimal, was responsive even on a weekend and helped me out with a technical query I had. No time taken for him to fire up zoom and walk me through on how to achieve, my desired out come.

I understand Technology takes time, and securing that tech stack is the key to smooth and secure monitoring and management.

It is also important to state that, unlike other vendors, the sales team worked as consultants to understand if this solution fit my needs. They did not hesitate to give us options to consider should VSA not meet our expectations - It did!

What made it stand out was that it took me less than a week to get my endpoints all set up with an Agent, policies, and alerts configured, tested, and working well.

Since a month post-implementation, I am glad I did not listen to all the crap posted on Reddit and decided to decide to move forward with Kaseya. Review collected by and hosted on G2.com.

There is nothing for the past 1 month I did not dislike about the platform. It has been proving its worth.

A customer-facing roadmap would be great! Review collected by and hosted on G2.com.

Kaseya's remote access tool has been a lifesaver for me and our IT team. Using a very lightweight agent, it allows us to easily and quickly access user computers remotely to perform administrative work, with a fast interface.

Windows patching works well and allows us to push relevant updates when they are needed. This complements the built-in Windows Update features very nicely.

The web user interface also allows us to remotely run command line commands as well as remotely reboot computers, which is a very helpful feature in case the computer is not accessible via standard remote access. Review collected by and hosted on G2.com.

It would be nice if the remote access tool would prompt the user for permission to connect.

Also, the pop-up that users get after Windows patches install are not very customizable and users don't know if it is a legitimate pop-up. Review collected by and hosted on G2.com.

I love how easy the remote management element is to use, as well as pushing out Scripts, creating Workflows, setting up Tasks, etc. It's easy to use, and if I ever run into an issue, Support is always quick to respond to assist with whatever needs we have. I can't imagine trying to manage our network without it. Review collected by and hosted on G2.com.

Would love to see additional integrations with BMS like being able to add all of our custom fields, sub-categories, etc. The Ticket integration, at times, has trouble connecting. Would be nice if it was a little more reliable so we can be confident in using it regularly. Review collected by and hosted on G2.com.

Very responsive UI and RMM, easy to navigate. Review collected by and hosted on G2.com.

Still needs further development and features added such as O365 management to make it the best on the market Review collected by and hosted on G2.com.

The product does what it says it will do. Review collected by and hosted on G2.com.

Documentation is sometimes hard to track down due to the number of changes in short time. Review collected by and hosted on G2.com.

I've found the VSA to be extremely helpful to me as a department of one, who handles approximately 30 sites. This helps keep me organized and helps me automate things that I would have to either go onsite for or send detailed instructions for, which would take a lot of time out of my day. I also love that I can keep the OS and software patched automatically, so I no longer need to worry about whether or not the staff is running their necessary updates. Efficiency at its finest! Review collected by and hosted on G2.com.

My only issue is finding my way around the interface. It took me some time to figure out where the features I want to use are hiding. Once I got past that learning curve, it was fine. Review collected by and hosted on G2.com.

I like that it updates the OSs and will update 3rd party programs as well. I also like that we can see what programs are installed on the computers and also that we can see snapshots of the computers as well. That way we know if someone is working or if their logged out and we need to do maintenace on their pc. Review collected by and hosted on G2.com.

I wish we could install a 3 party software that is not on VSAX. I also don't like that we can't remote into end users PCs without them having to authorize it. A lot of times the end user is not there and we have to remote into their PC to fix stuff while they are in a meeting. Review collected by and hosted on G2.com.