Kaseya VSA Reviews & Product Details

Kaseya is a mature Company, and it has come a long way from being just an RMM Solution. The vision behind the technology and its capabilities are worth complimenting. The Update VSA 10 is what I have been hoping for a long time. A solution that is easy to configure with your agents, next-gen UI, and working capabilities. This Solution is not a "hit and miss" like I have seen with other providers.

Additionally, all the solutions have a deep level of integrations they own (not partnered)—one vendor, and seriously, there are a lot of headaches working with multiple vendors and different expiration dates. The Sales rep - Vimal, was responsive even on a weekend and helped me out with a technical query I had. No time taken for him to fire up zoom and walk me through on how to achieve, my desired out come.

I understand Technology takes time, and securing that tech stack is the key to smooth and secure monitoring and management.

It is also important to state that, unlike other vendors, the sales team worked as consultants to understand if this solution fit my needs. They did not hesitate to give us options to consider should VSA not meet our expectations - It did!

What made it stand out was that it took me less than a week to get my endpoints all set up with an Agent, policies, and alerts configured, tested, and working well.

Since a month post-implementation, I am glad I did not listen to all the crap posted on Reddit and decided to decide to move forward with Kaseya. Review collected by and hosted on G2.com.

There is nothing for the past 1 month I did not dislike about the platform. It has been proving its worth.

A customer-facing roadmap would be great! Review collected by and hosted on G2.com.

Kaseya's remote access tool has been a lifesaver for me and our IT team. Using a very lightweight agent, it allows us to easily and quickly access user computers remotely to perform administrative work, with a fast interface.

Windows patching works well and allows us to push relevant updates when they are needed. This complements the built-in Windows Update features very nicely.

The web user interface also allows us to remotely run command line commands as well as remotely reboot computers, which is a very helpful feature in case the computer is not accessible via standard remote access. Review collected by and hosted on G2.com.

It would be nice if the remote access tool would prompt the user for permission to connect.

Also, the pop-up that users get after Windows patches install are not very customizable and users don't know if it is a legitimate pop-up. Review collected by and hosted on G2.com.

I love how easy the remote management element is to use, as well as pushing out Scripts, creating Workflows, setting up Tasks, etc. It's easy to use, and if I ever run into an issue, Support is always quick to respond to assist with whatever needs we have. I can't imagine trying to manage our network without it. Review collected by and hosted on G2.com.

Would love to see additional integrations with BMS like being able to add all of our custom fields, sub-categories, etc. The Ticket integration, at times, has trouble connecting. Would be nice if it was a little more reliable so we can be confident in using it regularly. Review collected by and hosted on G2.com.

The way it integrates with all the other modules that make the IT day to day tasks seamless. I use it in a mixed environment of Mac and PC. I use it daily to accomplish my IT challenges. Onboarding was very seamless quick and didn't interuppt the work flow of the Staff. They were there every strp of the implentaton to support our onboarding questions. It was very intuitive to start using the product. Review collected by and hosted on G2.com.

VSAX is so expansive on what it can do it can be overwhelming to know where to start as there is a lot of options that aren't right under your finger tips. Review collected by and hosted on G2.com.

I've found the VSA to be extremely helpful to me as a department of one, who handles approximately 30 sites. This helps keep me organized and helps me automate things that I would have to either go onsite for or send detailed instructions for, which would take a lot of time out of my day. I also love that I can keep the OS and software patched automatically, so I no longer need to worry about whether or not the staff is running their necessary updates. Efficiency at its finest! Review collected by and hosted on G2.com.

My only issue is finding my way around the interface. It took me some time to figure out where the features I want to use are hiding. Once I got past that learning curve, it was fine. Review collected by and hosted on G2.com.

I like that it updates the OSs and will update 3rd party programs as well. I also like that we can see what programs are installed on the computers and also that we can see snapshots of the computers as well. That way we know if someone is working or if their logged out and we need to do maintenace on their pc. Review collected by and hosted on G2.com.

I wish we could install a 3 party software that is not on VSAX. I also don't like that we can't remote into end users PCs without them having to authorize it. A lot of times the end user is not there and we have to remote into their PC to fix stuff while they are in a meeting. Review collected by and hosted on G2.com.

We use it every day to connect and assist our users. Install programs and remove them as well. We also use it to keep track of devices that no one is useing as they show up as off line then we can get them back from the assgined user. Tracking inventory is much easier. Review collected by and hosted on G2.com.

You could have a steep learning curve but it is worth the time spent on learning. Review collected by and hosted on G2.com.

I enjoy being able to have access to all my assets no matter where I am at as well as having the ability to patch machines without having to think about it. We make sure to check for updates weekly and to install them when we can. Review collected by and hosted on G2.com.

There really is not much we do not like about VSA. Review collected by and hosted on G2.com.

I love the lightweight agent deployment which works really well on both Mac's and PC's. The administration console is extremely modern and dead simple to use with tons of functionality to take advantage of. The mobile app is also quite modern and gives you almost all the functionalities for the full web based interface. Support is fantastic, with quick responses and knowledgable staff. We use VSA X daily and it is an integral part of our operations. It integrates beautifully with Autotask PSA which makes life even easier. Review collected by and hosted on G2.com.

The only annoyance we have at the moment is the MacOS agents do require you to login with an engineer’s credentials for the first time upon installing the agent to ensure it registers in VSA X - a minor inconvenience. Some of the online KB's can be hard to find but that is easily fixed with a ticket into the support team. Review collected by and hosted on G2.com.

How easy it is to deploy the agent to the devices which also makes it much easeier to communicate with the end user. Review collected by and hosted on G2.com.

The chatbox with the user I'm remoted in with doesn't always work. Review collected by and hosted on G2.com.