Kandji Reviews & Product Details

The migration process from our old MDM was smooth and very nice to not have any surprises issues. When ever I have or had an issue the support team is available for me to get the support I need. I have never spent more than 20 min to get an issue resolved. When I need to push a patch out its flawless works great with no issues. I like the option of SSO when getting into the program since I am in it every day all day long. Review collected by and hosted on G2.com.

I personally have had 0 issues or downfalls. Review collected by and hosted on G2.com.

Getting started with Kandji was very straight-forward for someone who has had a background in Apple MDM, using Jamf for many years. Setting up integrations are straight-forward, and the documentation is excellent for getting you up to speed. Implementation was an absolute breeze.

There's also a very well-populated GitHub repo, full of useful templates and guidance for common third-party apps, including EDR config which can be cumbersome.

The support team is excellent. Any query, no matter how big or small, is answered quickly, with professionalism, and by engineers who have a very deep understanding of the product. Review collected by and hosted on G2.com.

Some of the GitHub documentation has been neglected or is a little bit out-of-date, but for the most part it will get you 80-90% towards where you need to be. Review collected by and hosted on G2.com.

I have been using Kandji for 3 years now, and it is a valuable asset to our IT infrastructure, it is easy to use, after the initial implementation it saves a lot of time in IT operations, we recently became SOC2 compliant and that was partly due to Kandji. Customer service is very helpful and always gives good advice on how to best use Kandji. Review collected by and hosted on G2.com.

There are not many things I don't like about Kandji, it's a great product. I will mention probably the lack of some reports mostly related to device traceability, for example if a device has had different owners sometimes I need to know the list of previous owners and that is currently not possible. Review collected by and hosted on G2.com.

The best thing about Kandji is how easy everything was to set up the system. Their engineers especially are patient and provide quality advice on how to navigate MDM. Additionally, they have a wealth of documentation available for you to reference, along with step-by-step instructions on how to set things up, including screenshots, which are easier on the eyes compared to pure wall of text. Lastly, their support team is always available and easy to communicate with. Review collected by and hosted on G2.com.

I don't necessarily "dislike" features in Kandji, but I'd like to see more customizable options and features based on the information already available in the portal, such as automated reporting functionalities based on a device's specific condition. Initially, I felt the app options were limited, but they continue to integrate more frequently, which is good to see. Review collected by and hosted on G2.com.

The onboarding experience was really great. Dedicated experts helped us choosing the best migration path from our old MDM to Kandji.

The admin portal is lightyears ahead of the competition. We had used our old MDM for years and thought that some features such as forcing app updates were just out of our reach. But after switching to Kandji we have better outlook on our device fleet and the status of each computer. Now keeping apps updated is super easy and the end user experience is very unintrusive. Review collected by and hosted on G2.com.

The only thing where Kandji did not exactly meet our expectations was printer management (and printer settings). We ended up keeping our old (shell script based) installation packages because some printer settings were not available through the Kandji Library for printers. However this might have been more to our very specific needs (we like to set up printers very granularly with specific settings which can only be done with shell scripts). Review collected by and hosted on G2.com.

With the recent release and support of Assignment Maps, we have consolidated over 20 Blueprints into a single Assignment Map for Macs and another for iPads. This has been a game-changer for our team members who support everyday users. Whenever I encountered issues or needed clarification, I was able to reach out to support and connect within minutes, receiving helpful and actionable information. Integrating Kandji into our environment has been seamless—enrolling devices is straightforward, and deploying new software and scripts is nearly effortless. I frequently use Kandji to monitor device compliance and develop in-house tools leveraging their API. Review collected by and hosted on G2.com.

One of my biggest frustrations is certain aspects of the UI when it comes to reporting on Library apps. I've had to develop in-house applications to manipulate device return data by status, providing us with actionable reporting that includes the full name and email of the user assigned to the device, paired with the serial number and the status within the Library app. Since Kandji has easy access to this information, the ability to include these fields and make the list easily exportable would be highly beneficial. While I was able to quickly leverage their API to manipulate this data within my own tool, having native support for this functionality would be a valuable addition. Review collected by and hosted on G2.com.

I absolutlely love how simple it is to manage the platform, and if there isn't something I know how to there are endless comprehensive help center articles that provide me with the information I need in order to self-resolve my issue. I've put my full trust within the Kandji platform for about 5 years now, and they continue to constantly deliver just what I am looking for in order to manage my enterprise Apple devices. I have replaced Kandji competitor applications within 4 companies now, and implementation is a cinch and simple automated deployment! Review collected by and hosted on G2.com.

I don't have much bad to say about Kandji other than it can't manage Windows devices and I have to use a separate solution to manage the 6 PCs I have within my enviornment. Review collected by and hosted on G2.com.

I love how Kandji simplifies managing a large fleet of Apple devices, from deploying apps and enforcing security policies to staying on top of updates. The implementation process was surprisingly easy, saving us a lot of time and effort right from the start. Their documentation is clear and thorough, making it a breeze to learn new features and troubleshoot without getting stuck. On top of that, Kandji’s customer support is fantastic—responsive, knowledgeable, and always willing to go the extra mile. The automation options are a huge plus, too, reducing repetitive tasks and helping us maintain a consistent environment across all our devices. Review collected by and hosted on G2.com.

I’d love to see deeper integration with Okta that allows us to pull additional user attributes directly into Kandji. That way, we could maintain and manage devices more effectively using the full range of user information. Also, the recent UI change for device management wasn’t as popular with my team; we found the old interface more intuitive. Having the option to switch between the old and new layout—or at least gradually phase in changes—would ease adoption and help us work more efficiently. Review collected by and hosted on G2.com.

Kandji is incredibly easy to set up, and its deep integration with AAD made user management seamless. We needed an MDM solution urgently, and within a day, we had it fully up and running.

One of the standout features for us has been Kandji’s chatbot support, which provided timely and effective assistance whenever we needed it. Additionally, the deployment of App Store apps, custom apps, custom scripts and Auto Apps has been a game-changer for our organization, making software distribution effortless and efficient.

One of the standout features of Kandji is Kandji Liftoff, which provides a seamless first-time setup experience for new Mac users. It not only guides users through the onboarding process but also allows for deep customization, ensuring that new team members feel right at home from the moment they power on their device. Review collected by and hosted on G2.com.

The Microsoft SSO login for Mac was a bit tricky to set up initially, requiring some extra configuration and troubleshooting. However, once the initial setup was complete, the integration worked smoothly without any further issues. Review collected by and hosted on G2.com.

I’m incredibly impressed with Kandji’s user-friendly interface and robust feature set. As a first-time MDM user, I was initially overwhelmed by the prospect of setting everything up. However, Kandji’s extensive help articles, responsive live chat, and other support channels made the entire onboarding process remarkably smooth and stress-free. The customer service team consistently goes above and beyond, providing clear, detailed guidance whenever I have questions. Overall, Kandji strikes an excellent balance between ease of use and powerful functionality—making it a top choice for anyone seeking a reliable, straightforward MDM solution. Review collected by and hosted on G2.com.

While I find Kandji to be generally intuitive, there’s certainly room for further refinement in the UI/UX. That said, in the relatively short time our team has been using the platform, we’ve already seen a steady stream of updates addressing some of these areas. It’s clear that the Kandji team is both aware of user feedback and committed to making meaningful improvements over time. Review collected by and hosted on G2.com.