Juro's Account Managers, Customer Support and Legal Engineers have been super responsive and really helpful. The Juro platform itself is clean and simple, making it easy to use relative to other CLM products on the market. We are in the early days of implementation, however so far we can see a clear way through to achieving our objectives with Juro and feel confident in the team's ability to support us through the integration process. Review collected by and hosted on G2.com.
It's a powerful platform relative to its price point, however we've found that some things that seem like obvious product features aren't quite there yet. That said, there always seems to be a way to work around those challenges and there's no such thing as a perfect CLM. Review collected by and hosted on G2.com.
135 out of 136 Total Reviews for Juro
Overall Review Sentiment for Juro
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Juro is an incredibly intuitive tool and really easy to use. If you have prior experience with the platform, onboarding a new team is straightforward and requires minimal support. And when support is needed, the Juro team is always readily available to assist.
My favorite Juro feature is the ability to upload .docx and PDF files. I find the option to add smartfields to a PDF upload very helpful. Many of the customers I work with send lengthy agreements in these formats, and Juro makes it seamless to edit, negotiate, collaborate on and sign those documents - all in one place. Review collected by and hosted on G2.com.
I'd like more control over the status on PDF uploads. It would be helpful to be able to add more detail (maybe some labelling or tags) when sending a contract for internal review and signing - we still give most of this context ahead of a signing request being sent, in Slack channels. Review collected by and hosted on G2.com.
Juro has really a wide array of features and contract rules and customization that really help streamline the contracting process and saves time from both legal and sales teams. We use it as own source main legal tool, and it's templates are easy to use for our sales teams while allowing good control of contracts by legal and finance. Review collected by and hosted on G2.com.
The platform has a steep learning curve, so our team took some time to get used to it and to start capitalizing on some of its features. Review collected by and hosted on G2.com.
I cannot express how great the Team at JURO has been to work with. We went into the project understaffed without time to commit and the implementation team has been so kind, understanding and patient and willing to work with us, refresh out memory and take all the time necessary to ensure our templates are working properly.
If you are looking for a software provider who truly cares and supports you, this is the one. Review collected by and hosted on G2.com.
As with any new software platform, getting to know where to find the correct workflow takes some practice and repetition. However the trainer will record sessions so you can go back and review the steps as often as a refresher is needed. Review collected by and hosted on G2.com.
Juro has proven to be a great solution for us. As head of the legal and compliance functions, I particularly appreciate how it allows us to customize tags of contracts so that we can generate reports and efficiently manage risks. The user interface and ability to structure the uploading of contracts as a question & answer flow has been very well received from the team for whom UX is really important.
The check ins with our customer success manager who helps us leverage the various functionalities of the platform has also been a great help and I love the fact that their product team is constantly working on upgrades to the platform. Review collected by and hosted on G2.com.
We haven't been able to leverage as much as we would have liked to negotiate contracts - the document formatting capabilities aren't as evolved as some other software that I've used. Review collected by and hosted on G2.com.
Using Juro as our CLM tool has changed the game for our legal team. Implementation was excellent – Juro’s onboarding team assisted us in setting up template contracts, defining workflows, and setting up a repository for easy reference. Each of our contract stakeholders (including counsel) has increased visibility into contract terms and status. Juro's customer support is always fast to respond and deliver solutions. Our teams now primarily work out of Juro as a sole source of contract information, which has increased as our partnership has grown since the initial implentation. Juro's multiple integrations with our other systems provides the most robust funcitonality and we are excited to see the product continue to evolve and grow. Review collected by and hosted on G2.com.
Juro's customer support team has been able to resolve any issues we've had while using the product, and has taken our suggestions for improvements into consideration for their product roadmap. Review collected by and hosted on G2.com.
Self-contained platform that can deal with most everything within the life of a contract, from initial drafting, through communications with other parties (be they internal or from outside the organisation), to final execution and storing. Nicely designed, constantly improving, reasonably-priced, very good customer service and engagement. Has some nice intergrations with other apps and ecosystems. Review collected by and hosted on G2.com.
Some of the steps involved within the processing of a contract could be improved, as they are not 100% easy to understand, but this experience could be down to the way my organisation's legal processes are setup. Intergration with Microsft Teams is not natively available. Review collected by and hosted on G2.com.
Juro helped us to streamline the contract negotiation and signature process. It makes it easy for us when creating a document using templates and collaborative tools with other team members, and it also makes it easy for the customer to review, comment, suggest, fill out, and sign the document. The implementation is pretty much "instant" and customer support is FLAWLESS, they reply in no time and really make sure we are taking all the advantage possible from the tool. Review collected by and hosted on G2.com.
There is nothing I dislike about Juro. We have been using it for years now and they keep improving the tool every month. Review collected by and hosted on G2.com.
Juro has been amazing for our team as a CRM tool. As a small team, it perfectly suits our needs and enables us to be extremely efficient. The system is easy to use, which means we can allow other users within the business to self serve. The new AI tool has also saved us a ton of time with third-party contract reviews. Review collected by and hosted on G2.com.
At this point there isn't anything that I can honestly say I dislike about it. Review collected by and hosted on G2.com.
Integration flexibility is a strong feature of Juro. The merge field functionality and content show/hide capabilities have significantly improved our processes, reducing the number of templates we need to manage across the organisation. The platform is very user-friendly, requiring no technical support unless you choose to build custom integrations. Implementation was straightforward and relatively out-of-the-box. Review collected by and hosted on G2.com.
As an Australian-based business, we were aware that support is only available outside our business hours when we signed up. Despite this, their chat support has been very responsive, even with the time difference. Fortunately, we haven’t needed to rely on support frequently. Review collected by and hosted on G2.com.
I think what I love the most about Juro is that the team behind it is constantly working to enhance the system, regularly introducing new features and integrations that make Juro even more efficient and effective. It's clear they listen to user feedback and are committed to providing the best possible experience.
Another thing I love about Juro is how the team is always eager to support us in our projects. Their responses are always quick, and they go above and beyond by answering our questions, educating our team, and teaching us how to maximize productivity with Juro.
Overall, I’m highly impressed with how easy it is to use and how much it continues to evolve. I wholeheartedly recommend it to anyone looking for a reliable and innovative contract management solution. Review collected by and hosted on G2.com.
One challenge I’ve encountered is that external parties are often reluctant to use Juro from the beginning of contract negotiations through to signing. Many companies still prefer working with Word documents rather than utilizing a platform like Juro, which allows for seamless end-to-end contract management. However, the team is actively collaborating with me to encourage other companies to adopt the platform for the entire negotiation process. Review collected by and hosted on G2.com.
