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Jotform Reviews & Product Details - Page 3

Jotform Overview

What is Jotform?

Trusted by over 30 million users, Jotform's form builder is the easy way to create and publish online forms from any device. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.

Jotform Details
Product Website
Languages Supported
Arabic, Belarusian, Catalan, Danish, German, English, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Georgian, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified)
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Product Description

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 20M+ users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.


Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
40,154 Twitter followers
LinkedIn® Page
www.linkedin.com
762 employees on LinkedIn®
Description

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 30M+ users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.


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Overview Provided by:

Recent Jotform Reviews

PZ
Pete Z.Small-Business (50 or fewer emp.)
5.0 out of 5
"One of all-time favorite business apps"
Jotform not only streamlines the contact process from our web properties, but it is our absolute go-to for webinar registrations and customer surve...
SB
Simon B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Modern PDF"
With JotForm you have so many possibilities to work simply and effectively. The creation of forms can be very simple, but also very complex applica...
HD
Hans D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Perfect tool for participant registration and surveys!"
After struggling for years with other tools and homebrew applications, I finally found JotForm. JotForm finally allows me to create user-friendly f...

Jotform Pricing

Exclusive savings on Jotform through G2 Deals

Get more forms, more submissions, more payments, more e-sign documents, and more powerful automation features — at half the price.

How to claim this offer

Choose the best Jotform plan for your needs from our exclusive G2 discount page to get 50% off. The savings will be automatically applied at checkout when you upgrade from your free account.

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$19.50/user/month
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3,500 out of 3,501 Total Reviews for Jotform

4.7 out of 5
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3,500 out of 3,501 Total Reviews for Jotform
4.7 out of 5
3,500 out of 3,501 Total Reviews for Jotform
4.7 out of 5

Jotform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for JotformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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TR
Evaluation Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

I use Jotform in several of my evaluation projects to create electronic versions of forms that my clients are required to use by their grantor. It makes it a lot easier for my clients to complete the forms with their consumers and a lot easier for me to collect the data. I also appreciate how much more robust Jotform is and how many more feature are available. I originally tried to build the forms in an electronic survey platform but it just didn't have the features that I needed due to the format of the forms. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

The only thing I dislike about Jotform is that there isn't a way to download numerical representations of form responses, the way you can with an electronic survey platform. I have to turn the responses into numbers for ease of analysis. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Jotform is giving me an electronic way for respondents to complete forms that would otherwise be completed on paper and a way to build more complicated surveys that I couldn't build in a regular electronic survey platform. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Trina,

Thanks for sharing your experience. We're glad to hear that our platform has been helpful in your evaluation projects and is making data collection easier and more efficient for you. We understand that you want a way to download the numerical representations of form responses. We suggest checking our Report Builder feature, which will allow you to easily create eye-catching visual reports from your submission data and customize your report with text, images, bar graphs, pie charts, and data grids. You can then download the reports as PDFs. For more information, check out our guide at https://www.jotform.com/help/326-how-to-create-form-reports-in-jotform/.

If you have any questions or need help, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

CD
Senior RLHF Specialist (Contractor)
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jotform?

Extremely user friendly, very easy to implement. Plan on using it weekly, and my team loves the ease of integration as well as the number of features. Have not needed customer support, which is a huge positive statement considering my rookie status with this type of application. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

It appears as though a user who requires more than ten signable forms would need to pay a small fee, but this is uncertain as it will not apply to my protocol. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

My signatories for certification of documents reside many hours apart from each other but must sign a document together weekly. This is a huge workflow bonus for our organization. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Cristina,

Thanks for your wonderful review. We're thrilled to hear that you find our platform user-friendly and that its features and seamless integrations have made your workflows smoother and more efficient. Your recommendation means a lot to us. The Starter plan has a 10 monthly Signed Documents limit. If you find yourself needing more, you can easily upgrade your account by following this guide: https://www.jotform.com/help/331-how-to-upgrade-my-account/. For more information about account usage and limits, we recommend checking out our guide at https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/.

If you have any questions or need help, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

JC
Business Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Jotform?

Jotform has provided us with the ability to collect information from our clients in ways that standard website options don't allow or make incredibly difficult to use. I love that Jotform gives us the ability to have our customers upload essential photos and documents when submitting their forms. Clients often comment on the ease of use and often when they call, we refer them back to the webform and emphasise the ability to upload documents during the submission, which makes the customer feel more comfortable due to being able to complete the questionaire in their own time, along with the ability to add in things that they would like us to consider when receiving a quote. I like that we can integrate Jotform with our MailChimp account so that every new enquiry has the ability to turn into a contact that receives our updates and offers, this automation takes a lot of effort out of the process of having to add new enquirers manually to mail chimp. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

My suggestion is that Jotform would take currency conversion into account so the price displayed online, which I think is affordable, doesn't blow out to be a higher cost when the payment is taken due to currency conversion in different countries. I think Jotform is a fantastic tool, I would like to see it become a little more mobile friendly, as some of my customers mention that completing the form from their mobile device can be unusual but for the most part it seems to work. The select a date option may require a little bit of attention as it often has intermittent problems. I don't see any downside from using Jotform, I think it's a great tool and we are happy to include it in our systems and processes as a business. Keep up the good work! It's only gotten better and better in the last few years that I have been using it. Review collected by and hosted on G2.com.

Recommendations to others considering Jotform:

Jotform has grown with our business since the time we started using it, I would highly recommend Jotform for any business wanting to create well functioning forms for use with staff, crowds or customers. Using Jotform cuts down on admin time and increases communication options for all involved. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Our website supplier only offers a minimal option for collecting client details. Jotform has allowed us to create a custom-made form that asks all the questions we need our clients to answer with the ability to upload documents, all in an elegant and modern format. We embed the form on our website, and it works well! Another great benefit is the ability to set up multiple email addresses to receive enquiries when forms are submitted along with the ability to send a copy to the person completing the quote and the option to save your progress along the way for lengthy forms. Review collected by and hosted on G2.com.

Response from Jim of Jotform

Thanks for sharing your great experience using JotForm. We really appreciate your compliments. It's also great to know that you haven't had any downside using JotForm.

Regarding your suggestions, our pricing is shown in USD currency for most of the countries but we started adding local prices for some of the countries like Brazil. Anyway, our trusted payment processor follows compliance with currency conversion.

If you still have a problem with your form on mobile, contact us at https://www.jotform.com/contact/ so we can further investigate and help you get it resolved.

SB
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

I use a lot of forms in my business and often utilized the free form options to save money. However, I decided to try Jotform after seeing the beautifully designed forms a peer was using. I like that there are a multitude of templates to choose from so I don't need to design anything from scratch. The ability to get actual signatures on the form and allow people to schedule appointments really streamlines my business processes. My clients have a better onboarding experience and there is less manual work for me. I recently discovered the Flodesk integration and that is going to ensure that I don't forget to add new subscribers to my email list which use to happen all the time. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I'm struggling to think of something that I don't like. My form needs are currently very simple and Jotform works well for me. However, it has a lot of features that I have not yet used. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

It helps me get feedback from clients, schedule podcast recordings and receive written interviews from people. It's beneficial to be able to collect all of this information in one spot and not have to use multiple apps. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Shayla,

Thanks for the great review. We're glad our platform has brought more ease and efficiency to your business, helping to simplify your processes and enhance your client's experience.

If you have any questions or need help, don't hesitate to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to assist you.

BT
Director of Programs &amp; Operations
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

Jotform is a flexible and user-friendly set of tools. Whether an RSVP for an event, an enrollment form for one of our youth programs, or a detailed volunteer application, setting up an online form is intuitive and attractive for placement on our website. Our favorite feature is the EASY integration with Google Sheets. Having the results show up auto-magically (and dynamically by the way) inside of the Google Workspace we use all day every day is the best. We also appreciate how easy it is to set up conditional fields that only appear based on specific responses. So, easy to use by multiple team members, quick to set up whenever we need a form (simple or complex), and integrations we can use daily. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

No real downsides. We have access to similar forms in our new CRM, but we have kept Jotform for it's ease of use. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

The ability to gather information from all of our various constituents very quickly. Usually, we embed the form on our website to drive our community to the web pages that correspond to their relationship with us. Whether donor, volunteer, client family, or partner, setting up and embedding a form is usually quick to deploy Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Barry,

Thanks for your great review. We're glad our platform has been a valuable tool for your organization and its features meet your needs. We appreciate your support and feedback.

If you have any questions or suggestions, feel free to share them with us through our Contact Us page at https://www.jotform.com/contact/. We're always happy to help.

JL
Service Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Jotform?

Jotform has been excellent for creating multiple forms for my business. After a few months of use, we developed an employee app using Jotform, which streamlined many daily tasks and boosted efficiency. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I would like to see a plan that allows for multiple users, offering a step between individual and Enterprise plans. This would cater to businesses that aren't large enough to justify purchasing Enterprise but are big enough to need more than one user. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Jotform simplifies how motorcoach drivers submit work orders, time-off requests, and incident reports to management in a streamlined way. Through the app, all employees can access essential information, like operator manuals and contact details, directly on their smartphones. This reduces unnecessary calls to administrators for simple issues that drivers can now resolve on their own. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Jared,

Thanks for sharing your experience. We're delighted to hear how our platform has helped streamline your daily tasks and improve efficiency, especially with the creation of your employee app. It’s inspiring to see our tools making such a positive impact on your business operations.

While we do not currently have a plan that supports multiple users besides Enterprise, what we can suggest is to use the collaboration feature. This allows multiple team members to simultaneously work on a form. This is available on standard plans, even on the Starter (free) plan. Check this out: https://www.jotform.com/help/419-understanding-form-collaboration/.

If you have more questions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

MP
Owner/President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

The ease of use when creating forms and the ability to send secure communications from my clients back to me is what I like best about Jotform. I also like the fast customer support responses when I first signed up and needed a bit of guidance. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

The biggest challenge I have had is making sure the forms submitted are being sent to my email address. However, the issue was at my end (not including the Jotform reply addresses in my contact list), so I can't say I dislike anything about Jotform...that issue was my fault! Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

I own a business that maintains websites for community associations. It is important that I provide the best communication tools I can in order to allow homeowners to communicate quickly and effectively with their management companies. I require forms that address specific issues on each of my sites and Jotform meets that requirement. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Michael,

Thanks for your excellent review. We're thrilled to hear that you find our platform easy to use and that it effectively meets your needs. It's great to know that our customer support team was able to assist you promptly.

If you have any questions or need help, feel free to let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

CN
KAM senior
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

The way to work with the left side bar helps a lot when you are working on your form. The integrations that jotforms have are great because i can send the link to my clients and they analize the data. There are a lot of templates to choose so i don't start from scratch, that helps me a lot to make them faster. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

There are some widgets that don't work propperly and/or there could be a step by step guide on how to use them at the moment you are using the widgets, something like "to use the sub-lables add a + or something and if you don't add it then it should send an error" Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

The main problem that joform is solving for me is lack of flexibility on other tools like google forms. All the widgets that jotform have gives you a alot of possibilities Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Carlos,

Thanks for your 5-star review. We’re thrilled to hear that our platform provides the flexibility you need and that you’re enjoying our widgets and templates. You can check out our list of widgets at https://www.jotform.com/widgets/, where you’ll find descriptions and ideas for using them.

If you encounter any issues with a widget or have questions, don’t hesitate to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

AB
Operations Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Jotform?

Easy organization and tracking! JotForm keeps all registration, permission slips, and RSVP information neatly organized in one place, which is a lifesaver with so many moving parts in both my roles with the PTA and Girl Scouts. It’s easy to track responses and follow up as needed. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

While the basics are intuitive, some of Jotform’s more advanced features, like the conditional logic and integrations might take time to learn, especially managing many forms. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

JotForm centralizes all registration forms and permission slips, making it easy to gather information without the need for paper forms. They also offer templates and tools like the reminder emails, which really helps me streamline routine communication. For a busy Girl Scout troop leader of multiple levels, this reduces time spent on follow-ups, minimizes overlooked details Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Ashley,

Thanks for your amazing review. We're glad our platform is helping you stay organized and simplify your process. We know that some of the advanced features can take a bit to get used to, but we're always here if you need any help. You can also check out our help guides at https://www.jotform.com/help/ or watch our video tutorials on YouTube at https://www.youtube.com/@Jotform.

Feel free to reach out to us anytime through our Contact Us page at https://www.jotform.com/contact/. We're happy to assist you.

JA
CEO Veeme Media
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

Forms have always been great, but now that they've launched AI agents, it's a whole new game! Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I really wish the paid plans were a bit more affordable, as it would make them accessible to a larger audience and allow more people to enjoy the benefits without worrying too much about the cost. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

A stable platform for creating surveys that enables precise customization of notifications to the appropriate team members. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Jorge,

Thanks for your 5-star review. We're delighted to know that you are also excited about our new AI agent, which can enhance your experience using our platform. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.