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Jotform Reviews & Product Details - Page 5

Jotform Overview

What is Jotform?

Trusted by over 30 million users, Jotform's form builder is the easy way to create and publish online forms from any device. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.

Jotform Details
Product Website
Languages Supported
Arabic, Belarusian, Catalan, Danish, German, English, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Georgian, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified)
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Product Description

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 20M+ users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.


Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
40,183 Twitter followers
LinkedIn® Page
www.linkedin.com
762 employees on LinkedIn®
Description

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 30M+ users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.


OO
Overview Provided by:

Recent Jotform Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Excellent"
It is very easy to use and implement what I needed for the form to do. Its ease of integration with its high number of features meant that I was ab...
TG
THACO G.Enterprise (> 1000 emp.)
5.0 out of 5
"HR 5 YOEs"
The most helpful thing about Jotform is its flexibility. I can customize forms in so many different ways to suit my specific needs.
RH
Ryan H.Mid-Market (51-1000 emp.)
4.5 out of 5
"Making the forms for our projects is very easy with Jotform"
The truth is that this tool has greatly simplified the form preparation process for me. We wasted a lot of time because of the amount of time and e...

Jotform Pricing

Exclusive savings on Jotform through G2 Deals

Get more forms, more submissions, more payments, more e-sign documents, and more powerful automation features — at half the price.

How to claim this offer

Choose the best Jotform plan for your needs from our exclusive G2 discount page to get 50% off. The savings will be automatically applied at checkout when you upgrade from your free account.

Deals
$19.50/user/month
$39/user/month
50% off
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Jotform Media

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Video Reviews

3,497 out of 3,498 Total Reviews for Jotform

4.7 out of 5
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3,497 out of 3,498 Total Reviews for Jotform
4.7 out of 5
3,497 out of 3,498 Total Reviews for Jotform
4.7 out of 5

Jotform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for JotformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
A
Digital Marketing Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

What I love most about Jotform is its user-friendly interface and the sheer level of customization it offers. You don’t need to be a tech expert to create complex forms. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

One thing I’d say could be improved is the pricing structure Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Jotform solves the problem of creating and managing forms efficiently without needing coding skills. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Arun,

Thanks for your excellent review. We're so glad to hear that you love our platform's user-friendly interface and the level of customization it offers. We're happy to know that you're able to create complex forms without needing technical expertise. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

SF
AVP of Training & Development
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

I love the real-time aspect when I receive responses to surveys. I also really love that I can clone and archive surveys. It's helpful to export the data in Excel when I need to do check-in sheets. I also love that I can vary the question style - freeform, multiple choice, drop down, etc. I use Jotform before beginning programs, getting shirt sizes, retrieving RSVP's for events. I also love that I can send anyone a link for them to access the Jotform. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Honestly Jotform has fit the bill for my needs. I cannot think of something I don't like about it. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Decreasing my emails when I need answers from employees - whether it be shirt sizes, feedback from a meeting, requests on a lunch menu. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Sophie,

Thanks for your wonderful review. We appreciate your positive feedback regarding our platform's various features and its usefulness for your needs.

If you have any questions or need help, feel free to let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Verified User in Non-Profit Organization Management
GN
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Jotform?

Jotform is very easy to setup and navigate. It provides an abundance of templates, but also lets you customize forms. It makes it easy to collect information/signatures and incorporate into our small non-profit business. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I enjoy the free starter plan. However, I need more forms than what is offered, but due to budgetary constraints of the non-profit organization, we are unable to afford the fees associated with it. We only use the forms a few month out of the year, as out program only runs in the summer. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Information collection has become easier. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi,

Thanks for your 5-star review. We're delighted to hear that our platform has made form creation and information collection easier for your nonprofit organization. We offer a 50% discount to nonprofit organizations. You can check our nonprofit pricing and fill out the application here: https://www.jotform.com/nonprofit/pricing/. We have an Increase Limit program, allowing you to get an increase in your monthly submissions limit by completing some tasks and also an increase in your forms limit by sharing your referral link. Check it out in your account's Increase Limits page at https://www.jotform.com/myaccount/increase-limits.

If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Verified User in Design
GD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Jotform?

I couldn't be happier with JotForm! I got introduced to it by a business partner who had been using it for years and they couldn't promote it enough. It's a fantastic tool for anyone who needs to create forms quickly and easily without any coding skills. The drag-and-drop interface is incredibly intuitive, making it simple to customize forms to fit specific needs. JotForm has made managing data collection so much more efficient—I highly recommend! There's a free version, which offers more than enough to get your teeth stuck in. I'm on the free version at the moment but plan to jump up a level soon. You are also free to move up and down the subscription levels which is another positive. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I know there will be cons but I'm yet to find one Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Its simplicity and customisability of forms is amazing, it's honestly so easy to create great forms. The abilty to build the forms into your website/mobile apps makes gathering information from people seemless. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi,

Thanks for your wonderful review. We’re thrilled to hear that you find our platform easy to use and make data collection seamless. We appreciate your recommendation. Keep building great forms.

If you have any questions or need help, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be glad to assist you.

GG
Advisor
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Jotform?

The product itself is basic but does the job Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Jotform is the typical software company with ridiculous sales people.

We realised we have 2 accounts in our company, asked to merge them so it's all together, apparently we can't have 2 users and pay 800usd per year but need to move to an enterprise deal of 8000usd...that's not serious, we are just going to move to the competition with a better service as there are many companies offering the same type of services. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

We use Jotform for the onboarding of our new customers. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Gautier,

Thanks for your feedback. Our standard plans (Starter, Bronze, Silver, and Gold) are individual, single-user plans, while the multi-user feature is available on the Enterprise plan. We recommend utilizing the collaboration tools available on the standard plans, such as the Form Collaboration, which can allows team members to view and edit forms. You can find more information about this at https://www.jotform.com/help/419-understanding-form-collaboration/.

You can also share the submissions table with your team to help manage your form data. Here’s a guide on how to do this: https://www.jotform.com/help/1010-how-to-share-your-jotform-tables-and-collaborate/. For other collaboration features, visit https://www.jotform.com/features/collaboration/. Feel free to give these features a try and if these meet your needs, we would greatly appreciate it if you could consider updating your review.

If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're here to help.

LS
Development Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

I like how easy it is to create and edit forms. we use them to collect leads at conferences, from our website and lead magnets. they are easilyexported to websites etc.

It integrates directly with our CRM (OpenCRM) which seave loads of time this was very easy to set up. And I have just discovered an integration with Calendly which is great.

You can easily change the design of the form to fit in with your digital ecosystem too.

THe e-sign is really easy to use and so useful.

We use it everyday. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Can't think of any really! There is nothing to dislike. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

MAkes it very quick and easy to create goodlooking forms and gather data safely which integrates directly into our CRM. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Laura,

Thanks for your 5-star review. We're thrilled to hear that our platform has made form creation and data collection a breeze for you, especially with the seamless integration into your CRM. We're glad to be a part of making your workflow smoother and more efficient.

If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Verified User in Retail
GR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

Jotform has very quick and helpful customer service. Their features exceed that of any other company, and they are easy to use with great analytics tools. It's also easy to integrate and implement with your projects, along with fast servers even when you are using it at a high frequency. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I'm not sure why people wouldn't use Jotform as there simply nothing to dislike. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Jotform helped me jumpstart my business, with an easy way to add products and payment, it was a great tool for orders at my business. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi,

Thanks for your excellent review. We’re thrilled to hear that you’ve had a positive experience with our customer service, features, and analytics tools. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

AP
Owner & CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jotform?

What I like most about Jotform is its user-friendly interface and versatility. It allows me to easily create and customize forms without any technical expertise, and the drag-and-drop functionality makes the entire process intuitive. Additionally, the wide range of templates and integrations ensures that I can tailor each form to meet specific needs, whether it's for event registrations, surveys, or payment collections. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

While Jotform is an outstanding platform, one downside is that the abundance of features and customization options can be somewhat overwhelming for new users at first. However, this very versatility is also what makes Jotform so powerful and adaptable, allowing users to create highly tailored forms once they become familiar with the interface. With a bit of exploration, the extensive capabilities of Jotform become a significant asset for any form-building needs. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Jotform solves the problem of creating and managing forms quickly and effortlessly. Its easy-to-use form creator eliminates the stress of complex setups, allowing me to design professional forms in minutes. The wide range of widgets and integrations enhances the forms' functionality, from payment processing to automatic data collection. This not only speeds up the process but also ensures that everything runs smoothly, enabling me to focus on other important aspects of my business. The ability to deliver forms fast and efficiently has been a huge benefit, saving both time and resources. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Andrei,

Thanks for giving us a great review. We're glad our platform has made your form-building experience smooth and efficient and that you appreciate its features. We understand that the wide range of features can be a bit overwhelming initially and may take some time to familiarize yourself with. To assist you with this, we have various resources available, including guides at https://www.jotform.com/help/ and YouTube video tutorials at https://www.youtube.com/@Jotform. Our customer support team is also always ready to help you with any difficulties you may encounter.

Feel free to reach out to us if you have any questions or need help through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

DR
Chief Web Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

Jotform is very easy to use, but most importantly, it has a lot of capability beyond just being a contact form. Jotform has added several great features that makes it stand above other form services. It is also very easy to implement on any website. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I wish there were an increased number of forms available for each plan. It is a great service but the form limitations can sometimes be a pain. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

The platform I use doesn't have any kind of custom form capability. This is how I originally found Jotform and started using it. After getting more familiar with it, I started to use it for more than just contact forms. I have used it for scheduling, certification generation, user surveys, etc. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Daniel,

Thanks for your 5-star review. We're thrilled to hear that you find our platform easy to use and a versatile tool that meets your various needs. We value your input regarding the Form limit. We have an increase limit program that will allow you to increase your form count limits by sharing your referral link. You can check it out at https://www.jotform.com/myaccount/increase-limits.

If you have any questions or need help, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

RL
Information Technology Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

Incredibly versitile tool for reporting, online sales, and data collection. We have used JotForm for a number of years and it continues to grow and add new features and tools that help us. We also use many of the integrations that allow for automatic notifications, data storage in SharePoint, and merchant processing integration for direct online sales. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Support for issues that are not simple and generic do not get resolved. Their higher tiered support will drop issues without resolution if they can't find an answer. Thankfully, these type of issues have been infrequent over the years that we have used JotForm. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

We use JotForm to implement sales from remote locations where our guests can use their SmartPhones with posted QR codes to scan and pay for parking or day use. We also use online forms for pass sales and fulfillment. We have many locations that use JotForms for new requests for event space, group sales, rental agreements, reservations, surveys, questionnaires, and onboarding documents for employees Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform
(Original )

Hi Ray,

Thanks for the positive review and sharing a detailed experience using our platform. We are happy to know that you find our platform useful in collecting reports and data. It's great to know that everything you need is right at your fingertips. 

Your feedback about our support is appreciated. We would like to know more about this issue that was not resolved. Please reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.