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Jotform Reviews & Product Details - Page 2

Jotform Overview

What is Jotform?

Trusted by over 30 million users, Jotform's form builder is the easy way to create and publish online forms from any device. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.

Jotform Details
Product Website
Languages Supported
Arabic, Belarusian, Catalan, Danish, German, English, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Georgian, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified)
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Product Description

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 20M+ users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.


Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
40,183 Twitter followers
LinkedIn® Page
www.linkedin.com
762 employees on LinkedIn®
Description

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 30M+ users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.


OO
Overview Provided by:

Recent Jotform Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Excellent"
It is very easy to use and implement what I needed for the form to do. Its ease of integration with its high number of features meant that I was ab...
TG
THACO G.Enterprise (> 1000 emp.)
5.0 out of 5
"HR 5 YOEs"
The most helpful thing about Jotform is its flexibility. I can customize forms in so many different ways to suit my specific needs.
RH
Ryan H.Mid-Market (51-1000 emp.)
4.5 out of 5
"Making the forms for our projects is very easy with Jotform"
The truth is that this tool has greatly simplified the form preparation process for me. We wasted a lot of time because of the amount of time and e...

Jotform Pricing

Exclusive savings on Jotform through G2 Deals

Get more forms, more submissions, more payments, more e-sign documents, and more powerful automation features — at half the price.

How to claim this offer

Choose the best Jotform plan for your needs from our exclusive G2 discount page to get 50% off. The savings will be automatically applied at checkout when you upgrade from your free account.

Deals
$19.50/user/month
$39/user/month
50% off
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Jotform Media

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Video Reviews

3,497 out of 3,498 Total Reviews for Jotform

4.7 out of 5
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3,497 out of 3,498 Total Reviews for Jotform
4.7 out of 5
3,497 out of 3,498 Total Reviews for Jotform
4.7 out of 5

Jotform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for JotformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Real Estate
GR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Jotform?

jotform is an out of the box solution to develop a tool to meet your basic business needs. I was spending 3 hours to walk, review and report conditions of managed properties. I was able to streamline the process by developing a tool to capture all the critical information and instanly be able to upload into a database. It does not bridge everything from end to end without some technical knowledge but it sure reduces the development time and keeps your from having to develop a large portion of the front end of an application. The data created is easily read and uploaded in Mongodb. I reccomend the product for both entry level and extremly technical individuals. TM Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I feel the first 30 days the tool should give you 500 entries to allow for testing and integration to see if it can meet your needs but it ws easily overcome in my instance. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Eliminating the manual entry of information and uploading of the data. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi,

Thanks for your great review. We're thrilled to hear that our platform meets your needs and that it helped streamline your process. We appreciate your suggestion and your recommendation.

If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

KD
Realtor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jotform?

Jotform makes creating forms for lead generating so easy! It's very user friendly and allows you to set up your forms to work exactly how you'd like them to. It has single handedly helped the way I do business. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Only downside of Jotform is that you have to pay for a certain amount of submissions per month and the price is a little steep when compared to other services. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

It's what I use for intake on leads for my business. It gives leads a place to easily reach out with all their info, preferences and needs and helps me keep track of it all in one place. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Kyla,

Thanks for your wonderful review. We're thrilled to hear that our platform has streamlined your lead generation and intake process, making it easier to manage and track client information in one place. We appreciate your feedback about our pricing and recommend checking the Starter plan, which is free to use and includes all standard features. Additionally, we occasionally offer promotional discounts that you can take advantage of. Visit our Discounts page at https://www.jotform.com/discounts/ to see our exclusive offers and seasonal promotions, or subscribe to our newsletters to stay updated on available promotions. For more details on how to subscribe to Jotform's newsletters, refer to our guide at https://www.jotform.com/help/how-to-subscribe-or-unsubscribe-to-jotforms-newsletters/.

If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

JP
HSE Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jotform?

Approvals (now Workflow) allows all forms that require pre-approval, to be sent for approval simultaneously without manual input.

Approval flows can be manually overridden or re-assigned by the company admin account.

All forms can be collectively added to an "app" so that they are easily accessed on a singular platform.

Personnel accessing the apps or forms do not require an account which lowers the cost to the business astronomically.

No coding experience necessary to set up approvals or develop forms as this process is pretty simple and tutorials are available if you are having trouble understanding the steps.

Forms can be filled in and saved to submit at a later date and the status of approval for your submission (where applicable) can be viewed - as long as you were logged in at the time of submission Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Users of the app must sign in every 8hours.

Approval emails do not auto-delete when they have been approved, which can be confusing if you have more than one "approver" in the flow. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Jotform has replaced what was previously a paper-based system for us which includes the following forms:

Weekly timesheets

Leave applications

Flight requests

Uniform requests

Checklists Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Jessica,

Thanks for your detailed and thoughtful review. We're happy to hear how our platform has supported your business in streamlining processes cost-effectively. It’s great to see that features like Workflows, app integration, and the user-friendly, no-code setup have made a positive impact. We're especially happy to know that the flexibility in approvals and ease of access have been game changers for your team.

Regarding your concerns, it’s a standard practice for apps to automatically log users out after a period of inactivity as a security measure. We can only ask users to log in again when they're logged out. As for approval emails, while we don’t have control over them once they’re sent, you should be able to delete them directly through your email client, just like any other emails.

If you have more questions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jotform?

Many incredible features, easy to use, easy to navigate, easy to track the flow of information, manage data and download what I need. There is no need to get any special training, help is available and 1 click away. The customer service is very easy to reach to get help if anything is wrong. I love the feature - of creating a new form by importing an existing PDF document. Any form can be converted to an app and the end user can access it at any time, I need to keep it updated and download new information. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Translation needs to manually updated in a different section and there are not all font abilities and features Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

We can reach out to user located outside of country, time is no more issue. We have data trial, customers/users have access on any electronic device including cellphones. We are saving on the cost for printing, postage, phone calls and importantly we save time! Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi,

Thanks for your thoughtful review. We're happy to hear that our platform's features, and responsive support, have made your experience seamless. We're grateful for your compliments.

For translations, while most common and basic terms are accurately translated, we leave those untranslated blanks, allowing you to input the precise translations as needed.

If you have any questions, feel free to reach out to us from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

JL
Executive Assistant- and Owner and Operator of consulting company
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

I really enjoying using Jotform. In the past and currently, I use it for things for my church, work, youth programs, and many more things. What I like most about it is how intuitive it is. I also love that it connects with other platforms with ease, which enhances its functionality. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I can honestly say that I can not think of anything I dislike about it. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

It is making gathing data easier, and having everything I need in one place is very helpful. I also appreciate the instant reports that it produces for me. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Jonathan,

Thanks for your wonderful review. We're delighted to hear that our platform has been a valuable tool for your various needs and that it's helping you gather data with ease.

If you have any questions or suggestions, feel free to share them with us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

ES
Practice Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Jotform?

JotForm is super-easy to learn - the buttons are apparent and straightforward. You can upload your forms and customize them for the information you need. You can make certain required items, so they must be completed before finalizing. Forms can be submitted from inside the document, and you get a copy in your inbox. You can add loads of excellent innovative features, such as auto-calculated fields, automated e-mails that can go straight away or on a calculated date, and approval flows where senior staff can approve a specific action. I use JotForm daily, making my working life easier and more effective. The free version is excellent, and you can upgrade to more powerful options.

I was referred to use JotForms by a colleague, and at first, I was a bit skeptical, but after using it every day, I highly recommend JotForms. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

There is not anything I do not like about JotForms. This is an excellent tool. I highly recommend JotForms. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Clients can submit documents online that we can print in the office or upload to our PMS. These forms maintain the same format and structure we use in the office. This helps with consistency and training for our staff. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hello Ed S, Thank you for your positive rating. Feedback like yours is valuable to us as it helps us continue to improve and provide the best possible service to our customers.

If you have any recommendations or concerns, please contact us using our support contact form at https://www.jotform.com/contact/. We’ll be happy to help.

NP
Owner
Photography
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Jotform?

Jotform is easy to use and reliable. As a non-tech user, I love that the platform is intuitive and makes creating a form super easy. With the drag and drop interface I was able to get implemented in no time creating super professional looking forms in minutes.

I also love that Jotform has so many integrations available. The one I use the most is its Paypal integration which makes collecting money through my forms easy as can be.

I should also mention that over the years I've dealt with customer support several times and they were always very professional and quick to get me a satisfactory anwser.

Besides being feature rich, I also find Jotform to be very affordable, especially for everything you get with it! Review collected by and hosted on G2.com.

What do you dislike about Jotform?

There's really not much that I dislike about Jotform. If I had to say something it's be that I wish the free plan offered a little bit more, but honestly if you try the free plan you're going to be upgrading to one of the paid plans anyway. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Jotform took the hassle out of creating custom forms, allowing me to gather information, payments, and feedback without having to know anything about coding or design. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform
(Original )

Hi Nick,

Thanks for your excellent review. We’re thrilled to hear that you find our platform easy to use and has helped you create professional-looking forms quickly. It’s great to know that our drag-and-drop interface, PayPal integration, and Customer Support have been valuable for you. We’re also really glad to hear that you find our platform both feature-rich and affordable.

If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

NC
Technology & Efficiency Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

JotForm's builder is really useful and has so many field options and vairables which gives you a lot of customisation ability. It's an intiuituve no-code system that you can build fairly complex systems and process with to meet common business needs and customise them to meet your specific requirements. The support team and community have also been helpful. As it has been around for some time now, you can usually find a post similiar to your challenge, but if not you can submit a request for help and they come back to you in good time. It has a large amount of integrations which we have found helpful to move data around securely. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Still getting used to the database/tables side of it, as most data sits in Google Sheets for us, but it's great how JotForm has evolved overtime to match modern app expectations. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

It has helped take us from paper to easy to use form/system in a number of areas including timesheets and expenditure approval. We have also used it for taking multiple types of donations and bookings. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Nathan,

Thanks for sharing your experience. We're glad to hear that you find our platform useful and that it's meeting your business needs. We appreciate your feedback on our customer support. Your recommendation means a lot to us.

If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

TR
Evaluation Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

I use Jotform in several of my evaluation projects to create electronic versions of forms that my clients are required to use by their grantor. It makes it a lot easier for my clients to complete the forms with their consumers and a lot easier for me to collect the data. I also appreciate how much more robust Jotform is and how many more feature are available. I originally tried to build the forms in an electronic survey platform but it just didn't have the features that I needed due to the format of the forms. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

The only thing I dislike about Jotform is that there isn't a way to download numerical representations of form responses, the way you can with an electronic survey platform. I have to turn the responses into numbers for ease of analysis. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Jotform is giving me an electronic way for respondents to complete forms that would otherwise be completed on paper and a way to build more complicated surveys that I couldn't build in a regular electronic survey platform. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Trina,

Thanks for sharing your experience. We're glad to hear that our platform has been helpful in your evaluation projects and is making data collection easier and more efficient for you. We understand that you want a way to download the numerical representations of form responses. We suggest checking our Report Builder feature, which will allow you to easily create eye-catching visual reports from your submission data and customize your report with text, images, bar graphs, pie charts, and data grids. You can then download the reports as PDFs. For more information, check out our guide at https://www.jotform.com/help/326-how-to-create-form-reports-in-jotform/.

If you have any questions or need help, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

CD
Senior RLHF Specialist (Contractor)
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jotform?

Extremely user friendly, very easy to implement. Plan on using it weekly, and my team loves the ease of integration as well as the number of features. Have not needed customer support, which is a huge positive statement considering my rookie status with this type of application. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

It appears as though a user who requires more than ten signable forms would need to pay a small fee, but this is uncertain as it will not apply to my protocol. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

My signatories for certification of documents reside many hours apart from each other but must sign a document together weekly. This is a huge workflow bonus for our organization. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Cristina,

Thanks for your wonderful review. We're thrilled to hear that you find our platform user-friendly and that its features and seamless integrations have made your workflows smoother and more efficient. Your recommendation means a lot to us. The Starter plan has a 10 monthly Signed Documents limit. If you find yourself needing more, you can easily upgrade your account by following this guide: https://www.jotform.com/help/331-how-to-upgrade-my-account/. For more information about account usage and limits, we recommend checking out our guide at https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/.

If you have any questions or need help, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.