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Jotform Reviews & Product Details

Logan S.
LS
Online Store Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Jotform?

JotForm has elevated our customer's experiences. It has allowed us to create engaging marketing quizzes, book appointments, create surveys, and make our customer's journey better. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Overall, we have enjoyed our experience and love that JotForm continues to add new features. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

We use the forms to create quizzes based on conditionals that we use in our marketing emails. We also use them to send emails to our customers about the status of special orders. Review collected by and hosted on G2.com.

Response from Jim of Jotform

Hello Logan,

Thank you so much for your positive review. We truly appreciate it. With regards to your concern, there's actually an easy way to inject custom CSS codes into your form even without advanced knowledge of CSS. Using our Advanced Form Designer, its CSS Helper feature will help you write the CSS code for you. Please check this video course to learn how to use the Advanced Form Designer and the CSS inspector https://www.jotform.com/help/300-form-designer-tutorial-lets-create-fantastic-forms/.

If you have any questions, please let us know using our Support Contact Form here: https://www.jotform.com/contact/ so we can help.

Jotform Overview

What is Jotform?

Trusted by over 30 million users, Jotform's form builder is the easy way to create and publish online forms from any device. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.

Jotform Details
Product Website
Languages Supported
Arabic, Belarusian, Catalan, Danish, German, English, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Georgian, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified)
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Product Description

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 20M+ users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.


Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
39,985 Twitter followers
LinkedIn® Page
www.linkedin.com
762 employees on LinkedIn®
Description

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 30M+ users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.


Omer Burak O.
OO
Overview Provided by:

Recent Jotform Reviews

Julio E. R.
JR
Julio E. R.Mid-Market (51-1000 emp.)
5.0 out of 5
"So incredibly versatile!"
There are so many different elements that you can use to build the perfect survey while maintaining that the information collected covers the busin...
Matthew M.
MM
Matthew M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Awesome Product and Support"
Jotform is very customizable and allows for easy integration into our website.
Verified User
G
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Simply and easy"
The App is very easy to create the different forms structures for different line of survresy. Also in collecting data to provide a simply and eff...

Jotform Pricing

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Jotform Media

Jotform Demo - Form Designer
Create gorgeous forms without needing to know how to design.
Jotform Demo - 10,000+ Free Online Form Templates
Jotform offers the largest selection of free form templates available online.
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Jotform Demo - Integrations
Jotform offers everything from CRMs and cloud storage solutions to payment processors and project management boards! Then when a form user fills out your form, their submission information will automatically appear in your other online accounts based on your integration settings.
Jotform Demo - Accept Online Payments
With secure PCI compliance, a mobile-friendly interface, no additional transaction fees, and 40+ payment gateways available on our free plan, Jotform makes it easier than ever to securely receive online payments. Learn about the advanced features that make Jotform the best online payment solution.
Jotform Demo - Mobile App
Being away from your computer shouldn’t stop you from getting the information you need. No matter where you work, Jotform Mobile App lets you collect data offline with powerful forms you can manage from your phone or tablet. Get the full power of Jotform at your fingertips.
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Video Reviews

3,458 out of 3,459 Total Reviews for Jotform

4.7 out of 5
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3,458 out of 3,459 Total Reviews for Jotform
4.7 out of 5
3,458 out of 3,459 Total Reviews for Jotform
4.7 out of 5

Jotform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for JotformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Bon R.
BR
Chargé de sécurité, responsable technique
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jotform?

J'ai récemment utilisé Jotform pour mon entreprise afin de permettre à mes collaborateurs de créer facilement des bons de réparation pour notre service technique, et je dois dire que c'est tout simplement génial ! L'outil est incroyablement intuitif et facile à utiliser, même pour ceux qui ne sont pas des experts en technologie. L'interface est propre, moderne et très esthétique, ce qui rend l'expérience encore plus agréable. Il y a même un forfait gratuit qui vous laisse de trèas grande possibilités. De plus, la personnalisation des formulaires est un vrai plus, et cela nous a permis d'adapter la plateforme exactement à nos besoins. En bref, Jotform a simplifié notre gestion des bons de réparation de manière impressionnante. C’est un vrai gain de temps et un atout précieux pour l’organisation de notre entreprise. Je le recommande vivement à toute entreprise à la recherche d’une solution simple, efficace et élégante ! Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Rien, tout est simple et beau. Il n'y a rien de négatif pour ma part. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Ils aident à mes collaborateurs à remplir des demandes de réparation. En plus ils ont un SAV incroyable. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Bon,

Thanks for your wonderful review. We're glad to hear that our platform has been an essential tool for your organization and helped streamline your processes. It’s great to know you appreciate its user-friendly interface and versatility to adapt to your needs. Your recommendation means a lot to us.

If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

SU
lash technician
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Jotform?

i love that the system is very easy to use, there are templates available. i'm someone who is not great with fiddley forms, and jotform has made it so easy for me to create client consultation forms. Once published the forms are easy to send to clients, and my clients have found the form easy to fill out and send back. i like as well that the form are adjusted to all screen sizes, i.e - desktop, tablet and phone, making it easy for clients to navigate. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

There isnt anything I dislike about jotform. I only wish it was a little cheaper, as a small business owner cost can rack up and the subsriptions are a litte steep for me at this point in time. Maybe they could have packages available for new/ small businesses. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

i can send the form to my clients to fill out prior to their appointment, so they can fill out before their appointment and therefore cuts out time during their appointment. Also saves me printing forms and storage of the forms, Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Shetal,

Thanks for your 5-star review. We're so glad to hear that by using our platform, it has made creating client consultation forms easy for you, even without the hassle of fiddly forms. It's great that your clients have found the forms easy to use across all devices. We truly appreciate your support and are happy to have helped streamline your process.

If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Jeremy C.
JC
Managing Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jotform?

With a large volunteer force selling ads for theater playbills, Jotform has changed our workflow dramatically. So easy to gather all our information into one place. Ad info, payment, all in one simple, easy to use form. No more paper forms and keeping track of multiple forms of payment. No more missed ads because someone didn't file the paperwork correctly. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

The only complaint is that the free version is just a little limited. If we could have a couple more forms and just a little more upload space, it would be perfect. A $5-$7 a month tier with just a modest upgrate over the free version would be ideal. We don't need all the bandwidth the $20/mo plan provides. The free version is 90% of wht we need! Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

We're a small theater company whose families sell ads to appear in our playbills. Trying to track down all the information from 80 families can be a challenge. Jotform allows us to gather all the information in one place. The volunteers continue to drive our ad sales, but they drive them to the jotform website where advertisers can submit their ads, their company information, and submit their payment all in one easy step! Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Jeremy,

Thanks for sharing your experience. We're thrilled to hear that our platform has helped streamline your processes and made it easier to collect all the essential information in one place. We appreciate your feedback about the Starter plan. If you're looking to increase your Forms limit for free, you can take advantage of our Increase Limits program by sharing your referral link. You can find this option in your account's Increase Limit page: https://www.jotform.com/myaccount/increase-limits. Additionally, if you need to free up Upload space, you can delete and purge submissions with uploaded files. Here's a helpful guide on how to do that: https://www.jotform.com/help/377-how-to-delete-form-submission-data/.

If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Shaloreial LLC .
S
Senior Content Strategist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Jotform?

I love the programming aspect of the form. I can create almost any condition I need to make my form populate the way I need it to. I didn't even realize the amount of conditions I could include until weeks after creating my form. With a basic understanding of programming, I created any scenario I needed. It was actually fun figuring it out. That's how intuitive this form is. I love it.

The form is so simple to implement. Just publish! I like that all you do is click away from the field to activate it. Simple. If I had a website, I'm sure it's easy to integrate. I may try that feature later.

We're using this for registering our family reunion activities, so this form will get used often over the next few months.

The customer support with online guides was so helpful when I had questions on how to use the conditions or any form field. Jotform did a great job with the conditions drop-down so I can view my programming easily. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I'd like to have an undo feature clearly visible while editing. I also didn't understand what the cloning feature did. It deleted my form! Thankfully I went to the trash and pulled it out or I would have lost hours of programming. There should be a pop up warning about this feature. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

We manually filled in registration forms through mail, which is slow. With this online option, we can get more people to register quickly. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi there,

Thanks for taking the time to leave us an amazing review. We're thrilled to hear that you're enjoying our platform and that you've been able to customize your forms exactly the way you need them. Your positive feedback about our customer support means a lot to us. We appreciate you sharing your experience.

About your comment on undoing changes, press Ctrl+Z on your keyboard to revert the most recent changes. You can also use the Revision History, which tracks all modifications and allows you to review and revert any changes. You can refer to our guide at https://www.jotform.com/help/294-how-to-view-form-revision-history/. As for cloning forms, rest assured that cloning a form will not delete the original. For more information on how to clone your forms, check out our guide at https://www.jotform.com/help/27-how-to-clone-an-existing-form-from-your-account/.

If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Erik V.
EV
Project Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Jotform?

JotForm is so user frinedly and incredly usefol for collecting information from customers. It really helped streamline our warranty application process. Highly recommend!

I had some questions that needed answered and the customer service is unbelibaly helpful and quick.

We implemented the form into our website whioch was again, super easy. Just a copy and paste! Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I cant seem to find where I can track the submitted forms per month. I'm not sure if there is one or if I'm blind but it would be nice to see how many submssions we get each month. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Its solving the problem of having to read through emails trying to gather information to produce product warranties. Jotform helps by gathering the correct infomration and theres no confusion on what information was given. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Erik,

Thanks for sharing your experience. We’re thrilled to hear that our platform has helped streamline your warranty application process and made collecting customer information easier. We appreciate your kind words about our customer support and your recommendation. Regarding your comment on tracking submissions per month, we recommend using Form Analytics which can provide insights on submission counts, traffic, and more, over specific time periods. You can check our detailed guide at https://www.jotform.com/help/425-understanding-form-analytics-and-ways-on-how-to-get-your-users-info/. Another option is to set up Digest Emails so you can get an email summary of your form submissions. For more information on how to do this, see our guide at https://www.jotform.com/help/how-to-set-up-digest-emails/.

If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

JP
HSE Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jotform?

Approvals (now Workflow) allows all forms that require pre-approval, to be sent for approval simultaneously without manual input.

Approval flows can be manually overridden or re-assigned by the company admin account.

All forms can be collectively added to an "app" so that they are easily accessed on a singular platform.

Personnel accessing the apps or forms do not require an account which lowers the cost to the business astronomically.

No coding experience necessary to set up approvals or develop forms as this process is pretty simple and tutorials are available if you are having trouble understanding the steps.

Forms can be filled in and saved to submit at a later date and the status of approval for your submission (where applicable) can be viewed - as long as you were logged in at the time of submission Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Users of the app must sign in every 8hours.

Approval emails do not auto-delete when they have been approved, which can be confusing if you have more than one "approver" in the flow. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Jotform has replaced what was previously a paper-based system for us which includes the following forms:

Weekly timesheets

Leave applications

Flight requests

Uniform requests

Checklists Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Jessica,

Thanks for your detailed and thoughtful review. We're happy to hear how our platform has supported your business in streamlining processes cost-effectively. It’s great to see that features like Workflows, app integration, and the user-friendly, no-code setup have made a positive impact. We're especially happy to know that the flexibility in approvals and ease of access have been game changers for your team.

Regarding your concerns, it’s a standard practice for apps to automatically log users out after a period of inactivity as a security measure. We can only ask users to log in again when they're logged out. As for approval emails, while we don’t have control over them once they’re sent, you should be able to delete them directly through your email client, just like any other emails.

If you have more questions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jotform?

Many incredible features, easy to use, easy to navigate, easy to track the flow of information, manage data and download what I need. There is no need to get any special training, help is available and 1 click away. The customer service is very easy to reach to get help if anything is wrong. I love the feature - of creating a new form by importing an existing PDF document. Any form can be converted to an app and the end user can access it at any time, I need to keep it updated and download new information. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Translation needs to manually updated in a different section and there are not all font abilities and features Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

We can reach out to user located outside of country, time is no more issue. We have data trial, customers/users have access on any electronic device including cellphones. We are saving on the cost for printing, postage, phone calls and importantly we save time! Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi,

Thanks for your thoughtful review. We're happy to hear that our platform's features, and responsive support, have made your experience seamless. We're grateful for your compliments.

For translations, while most common and basic terms are accurately translated, we leave those untranslated blanks, allowing you to input the precise translations as needed.

If you have any questions, feel free to reach out to us from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

ES
Practice Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Jotform?

JotForm is super-easy to learn - the buttons are apparent and straightforward. You can upload your forms and customize them for the information you need. You can make certain required items, so they must be completed before finalizing. Forms can be submitted from inside the document, and you get a copy in your inbox. You can add loads of excellent innovative features, such as auto-calculated fields, automated e-mails that can go straight away or on a calculated date, and approval flows where senior staff can approve a specific action. I use JotForm daily, making my working life easier and more effective. The free version is excellent, and you can upgrade to more powerful options.

I was referred to use JotForms by a colleague, and at first, I was a bit skeptical, but after using it every day, I highly recommend JotForms. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

There is not anything I do not like about JotForms. This is an excellent tool. I highly recommend JotForms. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Clients can submit documents online that we can print in the office or upload to our PMS. These forms maintain the same format and structure we use in the office. This helps with consistency and training for our staff. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hello Ed S, Thank you for your positive rating. Feedback like yours is valuable to us as it helps us continue to improve and provide the best possible service to our customers.

If you have any recommendations or concerns, please contact us using our support contact form at https://www.jotform.com/contact/. We’ll be happy to help.

Nick P.
NP
Owner
Photography
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Jotform?

Jotform is easy to use and reliable. As a non-tech user, I love that the platform is intuitive and makes creating a form super easy. With the drag and drop interface I was able to get implemented in no time creating super professional looking forms in minutes.

I also love that Jotform has so many integrations available. The one I use the most is its Paypal integration which makes collecting money through my forms easy as can be.

I should also mention that over the years I've dealt with customer support several times and they were always very professional and quick to get me a satisfactory anwser.

Besides being feature rich, I also find Jotform to be very affordable, especially for everything you get with it! Review collected by and hosted on G2.com.

What do you dislike about Jotform?

There's really not much that I dislike about Jotform. If I had to say something it's be that I wish the free plan offered a little bit more, but honestly if you try the free plan you're going to be upgrading to one of the paid plans anyway. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Jotform took the hassle out of creating custom forms, allowing me to gather information, payments, and feedback without having to know anything about coding or design. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform
(Original )

Hi Nick,

Thanks for your excellent review. We’re thrilled to hear that you find our platform easy to use and has helped you create professional-looking forms quickly. It’s great to know that our drag-and-drop interface, PayPal integration, and Customer Support have been valuable for you. We’re also really glad to hear that you find our platform both feature-rich and affordable.

If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Nathan C.
NC
Technology & Efficiency Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

JotForm's builder is really useful and has so many field options and vairables which gives you a lot of customisation ability. It's an intiuituve no-code system that you can build fairly complex systems and process with to meet common business needs and customise them to meet your specific requirements. The support team and community have also been helpful. As it has been around for some time now, you can usually find a post similiar to your challenge, but if not you can submit a request for help and they come back to you in good time. It has a large amount of integrations which we have found helpful to move data around securely. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Still getting used to the database/tables side of it, as most data sits in Google Sheets for us, but it's great how JotForm has evolved overtime to match modern app expectations. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

It has helped take us from paper to easy to use form/system in a number of areas including timesheets and expenditure approval. We have also used it for taking multiple types of donations and bookings. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Nathan,

Thanks for sharing your experience. We're glad to hear that you find our platform useful and that it's meeting your business needs. We appreciate your feedback on our customer support. Your recommendation means a lot to us.

If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.