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Jotform Reviews & Product Details

Verified User in Events Services
AE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Jotform?

The program/website is extremely user friendly and great for those who aren’t very tech savvy. It also integrates well with many other web programs. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

It can be over simplified at times. Depending on the use, it may not be able to support all of your form needs. Review collected by and hosted on G2.com.

Recommendations to others considering Jotform:

I would use it if you are looking for something simple and not too technically advanced or expertly designed. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Customer feedback, sign up sheets and inquiry forms. I like that it is simple for the average consumer to navigate. Review collected by and hosted on G2.com.

Response from Jim of Jotform

Thanks for your feedback. That's greatly appreciated. If you have any questions, suggestions, or a feature request, please let us know at https://www.jotform.com/contact/ so we can further help you.

Regards!

Jotform Overview

What is Jotform?

Trusted by over 30 million users, Jotform's form builder is the easy way to create and publish online forms from any device. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.

Jotform Details
Product Website
Languages Supported
Arabic, Belarusian, Catalan, Danish, German, English, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Georgian, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified)
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Product Description

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 20M+ users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.


Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
40,186 Twitter followers
LinkedIn® Page
www.linkedin.com
762 employees on LinkedIn®
Description

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 30M+ users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.


Omer Burak O.
OO
Overview Provided by:

Recent Jotform Reviews

Arun .
A
Arun .Small-Business (50 or fewer emp.)
4.0 out of 5
"Streamlining Forms with Ease and Flexibility"
What I love most about Jotform is its user-friendly interface and the sheer level of customization it offers. You don’t need to be a tech expert to...
Ankith S.
AS
Ankith S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Simple and Useful for CSAT and Data Collection"
We mainly use Jotform for CSAT surveys and data collection. It’s easy to set up forms, and the responses are well-organized. The automation feature...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Streamlining Our Internal Processes"
Compared to other forms I tried, Jotform has a feature for signing and a simple calculator. We use it for internal forms such as applying for reimb...

Jotform Pricing

Exclusive savings on Jotform through G2 Deals

Get more forms, more submissions, more payments, more e-sign documents, and more powerful automation features — at half the price.

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Choose the best Jotform plan for your needs from our exclusive G2 discount page to get 50% off. The savings will be automatically applied at checkout when you upgrade from your free account.

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Jotform Media

Jotform Demo - Form Designer
Create gorgeous forms without needing to know how to design.
Jotform Demo - 10,000+ Free Online Form Templates
Jotform offers the largest selection of free form templates available online.
Jotform Demo - Powerful Productivity Tools
Save time with powerful productivity tools
Jotform Demo - Integrations
Jotform offers everything from CRMs and cloud storage solutions to payment processors and project management boards! Then when a form user fills out your form, their submission information will automatically appear in your other online accounts based on your integration settings.
Jotform Demo - Accept Online Payments
With secure PCI compliance, a mobile-friendly interface, no additional transaction fees, and 40+ payment gateways available on our free plan, Jotform makes it easier than ever to securely receive online payments. Learn about the advanced features that make Jotform the best online payment solution.
Jotform Demo - Mobile App
Being away from your computer shouldn’t stop you from getting the information you need. No matter where you work, Jotform Mobile App lets you collect data offline with powerful forms you can manage from your phone or tablet. Get the full power of Jotform at your fingertips.
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Video Reviews

3,486 out of 3,487 Total Reviews for Jotform

4.7 out of 5
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3,486 out of 3,487 Total Reviews for Jotform
4.7 out of 5
3,486 out of 3,487 Total Reviews for Jotform
4.7 out of 5

Jotform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for JotformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Shiran M.
SM
Photographer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

One of the best things about JotForm is its ease of use and customization options.

The drag and drop interface makes form creation effortless, even for beginners, while the vast selection of templates and integrations allows for seamless workflow automation.

I also love the advanced features like conditional logic, payment processing, and automated responses, which make it a powerful tool for businesses.

Plus, their customer support is responsive and helpful, ensuring a smooth experience whenever I need assistance. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

one area that could be improved is the pricing for higher-tier plans. Some advanced features, like increased submission limits and HIPAA compliance, require more expensive plans, which may not be ideal for small businesses or freelancers. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

JotForm helps me streamline data collection and automate workflows, saving me time and effort in my photography business. Whether it’s booking clients, collecting payments, or gathering model release forms, JotForm makes the process seamless and professional. The integration with other platforms like Google Drive and PayPal allows me to keep everything organized without manual input. Plus, the customizable templates and automated notifications ensure I never miss important client details, making my business run more efficiently. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Shiran,

Thanks for your detailed review. We're thrilled to hear that our platform has helped you streamline data collection and automate workflows, making your photography business more efficient. We appreciate your feedback and suggestion about our pricing.

If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Julie J.
JJ
Executive Assistant to the Head of School
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

The thing I like most about Jotform is how intuitive it is. The ability to create conditionals for the forms has been so helpful. The widgets are also very useful. I recently integrated the workflow process and it has saved me so much time.

The integration of the form results into Google has been so user friendly and helpful for our organization.

I frequently use the "help desk" and the response time is always less than a day.

I have influenced so many people in my organization to use Jotform. It's extremely user friendly. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I don't have many bad things to say about Jotform. I'm a huge advocate and have been deemed the "queen of Jotform" at my organization.

The only thing that I've had an issue with is the workflow updates. If we make a change to the form that's connected to a work flow, that change does not automatically update the corresponding emails. I have to manually go in and do it. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Jotform has made "working smarter, not harder" a reality. It has streamlined so many of our organization's procedures.

The integration of Google has allowed us to share data across our organization.

The inbox has also helped when tracking approvals in the work flow process. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Julie,

Thanks for your wonderful review. We're thrilled to hear that our platform have helped streamline your processes, making you work smarter, not harder. We understand that you'd like the corresponding emails to automatically update when a form connected to a workflow is changed. Can you explain a bit more about the specific changes you're referring to? We'll do some testing to see what's going on.

Feel free to share the information through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Bon R.
BR
Chargé de sécurité, responsable technique
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jotform?

J'ai récemment utilisé Jotform pour mon entreprise afin de permettre à mes collaborateurs de créer facilement des bons de réparation pour notre service technique, et je dois dire que c'est tout simplement génial ! L'outil est incroyablement intuitif et facile à utiliser, même pour ceux qui ne sont pas des experts en technologie. L'interface est propre, moderne et très esthétique, ce qui rend l'expérience encore plus agréable. Il y a même un forfait gratuit qui vous laisse de trèas grande possibilités. De plus, la personnalisation des formulaires est un vrai plus, et cela nous a permis d'adapter la plateforme exactement à nos besoins. En bref, Jotform a simplifié notre gestion des bons de réparation de manière impressionnante. C’est un vrai gain de temps et un atout précieux pour l’organisation de notre entreprise. Je le recommande vivement à toute entreprise à la recherche d’une solution simple, efficace et élégante ! Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Rien, tout est simple et beau. Il n'y a rien de négatif pour ma part. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Ils aident à mes collaborateurs à remplir des demandes de réparation. En plus ils ont un SAV incroyable. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Bon,

Thanks for your wonderful review. We're glad to hear that our platform has been an essential tool for your organization and helped streamline your processes. It’s great to know you appreciate its user-friendly interface and versatility to adapt to your needs. Your recommendation means a lot to us.

If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

SU
lash technician
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Jotform?

i love that the system is very easy to use, there are templates available. i'm someone who is not great with fiddley forms, and jotform has made it so easy for me to create client consultation forms. Once published the forms are easy to send to clients, and my clients have found the form easy to fill out and send back. i like as well that the form are adjusted to all screen sizes, i.e - desktop, tablet and phone, making it easy for clients to navigate. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

There isnt anything I dislike about jotform. I only wish it was a little cheaper, as a small business owner cost can rack up and the subsriptions are a litte steep for me at this point in time. Maybe they could have packages available for new/ small businesses. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

i can send the form to my clients to fill out prior to their appointment, so they can fill out before their appointment and therefore cuts out time during their appointment. Also saves me printing forms and storage of the forms, Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Shetal,

Thanks for your 5-star review. We're so glad to hear that by using our platform, it has made creating client consultation forms easy for you, even without the hassle of fiddly forms. It's great that your clients have found the forms easy to use across all devices. We truly appreciate your support and are happy to have helped streamline your process.

If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Jeremy C.
JC
Managing Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jotform?

With a large volunteer force selling ads for theater playbills, Jotform has changed our workflow dramatically. So easy to gather all our information into one place. Ad info, payment, all in one simple, easy to use form. No more paper forms and keeping track of multiple forms of payment. No more missed ads because someone didn't file the paperwork correctly. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

The only complaint is that the free version is just a little limited. If we could have a couple more forms and just a little more upload space, it would be perfect. A $5-$7 a month tier with just a modest upgrate over the free version would be ideal. We don't need all the bandwidth the $20/mo plan provides. The free version is 90% of wht we need! Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

We're a small theater company whose families sell ads to appear in our playbills. Trying to track down all the information from 80 families can be a challenge. Jotform allows us to gather all the information in one place. The volunteers continue to drive our ad sales, but they drive them to the jotform website where advertisers can submit their ads, their company information, and submit their payment all in one easy step! Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Jeremy,

Thanks for sharing your experience. We're thrilled to hear that our platform has helped streamline your processes and made it easier to collect all the essential information in one place. We appreciate your feedback about the Starter plan. If you're looking to increase your Forms limit for free, you can take advantage of our Increase Limits program by sharing your referral link. You can find this option in your account's Increase Limit page: https://www.jotform.com/myaccount/increase-limits. Additionally, if you need to free up Upload space, you can delete and purge submissions with uploaded files. Here's a helpful guide on how to do that: https://www.jotform.com/help/377-how-to-delete-form-submission-data/.

If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Shaloreial LLC .
S
Senior Content Strategist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Jotform?

I love the programming aspect of the form. I can create almost any condition I need to make my form populate the way I need it to. I didn't even realize the amount of conditions I could include until weeks after creating my form. With a basic understanding of programming, I created any scenario I needed. It was actually fun figuring it out. That's how intuitive this form is. I love it.

The form is so simple to implement. Just publish! I like that all you do is click away from the field to activate it. Simple. If I had a website, I'm sure it's easy to integrate. I may try that feature later.

We're using this for registering our family reunion activities, so this form will get used often over the next few months.

The customer support with online guides was so helpful when I had questions on how to use the conditions or any form field. Jotform did a great job with the conditions drop-down so I can view my programming easily. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I'd like to have an undo feature clearly visible while editing. I also didn't understand what the cloning feature did. It deleted my form! Thankfully I went to the trash and pulled it out or I would have lost hours of programming. There should be a pop up warning about this feature. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

We manually filled in registration forms through mail, which is slow. With this online option, we can get more people to register quickly. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi there,

Thanks for taking the time to leave us an amazing review. We're thrilled to hear that you're enjoying our platform and that you've been able to customize your forms exactly the way you need them. Your positive feedback about our customer support means a lot to us. We appreciate you sharing your experience.

About your comment on undoing changes, press Ctrl+Z on your keyboard to revert the most recent changes. You can also use the Revision History, which tracks all modifications and allows you to review and revert any changes. You can refer to our guide at https://www.jotform.com/help/294-how-to-view-form-revision-history/. As for cloning forms, rest assured that cloning a form will not delete the original. For more information on how to clone your forms, check out our guide at https://www.jotform.com/help/27-how-to-clone-an-existing-form-from-your-account/.

If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Erik V.
EV
Project Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Jotform?

JotForm is so user frinedly and incredly usefol for collecting information from customers. It really helped streamline our warranty application process. Highly recommend!

I had some questions that needed answered and the customer service is unbelibaly helpful and quick.

We implemented the form into our website whioch was again, super easy. Just a copy and paste! Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I cant seem to find where I can track the submitted forms per month. I'm not sure if there is one or if I'm blind but it would be nice to see how many submssions we get each month. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Its solving the problem of having to read through emails trying to gather information to produce product warranties. Jotform helps by gathering the correct infomration and theres no confusion on what information was given. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Erik,

Thanks for sharing your experience. We’re thrilled to hear that our platform has helped streamline your warranty application process and made collecting customer information easier. We appreciate your kind words about our customer support and your recommendation. Regarding your comment on tracking submissions per month, we recommend using Form Analytics which can provide insights on submission counts, traffic, and more, over specific time periods. You can check our detailed guide at https://www.jotform.com/help/425-understanding-form-analytics-and-ways-on-how-to-get-your-users-info/. Another option is to set up Digest Emails so you can get an email summary of your form submissions. For more information on how to do this, see our guide at https://www.jotform.com/help/how-to-set-up-digest-emails/.

If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Curtis B.
CB
Guest Experience Expert
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Jotform?

I love the simplicity with which you can develop complex forms.

I use for a small business with multiple locations to gather employee vacation requests, adjustments to time cards, record bank deposits made in the field so the home office accountant has the details to match to banking. I love that it creates a log which I can import into accounting to automate certain tasks. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I can't think of a thing I dislike! It does all and more than I need. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Getting remote bank deposit information in a timely manner. Providing an official log with date and time stamps for employee time off requests to verify prioritization. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Curtis,

Thanks for the excellent review. We're so happy to hear that Jotform has been helpful in streamlining processes for your business. We truly appreciate your feedback and are glad to be a part of your business’s success. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Verified User in Real Estate
GR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Jotform?

jotform is an out of the box solution to develop a tool to meet your basic business needs. I was spending 3 hours to walk, review and report conditions of managed properties. I was able to streamline the process by developing a tool to capture all the critical information and instanly be able to upload into a database. It does not bridge everything from end to end without some technical knowledge but it sure reduces the development time and keeps your from having to develop a large portion of the front end of an application. The data created is easily read and uploaded in Mongodb. I reccomend the product for both entry level and extremly technical individuals. TM Review collected by and hosted on G2.com.

What do you dislike about Jotform?

I feel the first 30 days the tool should give you 500 entries to allow for testing and integration to see if it can meet your needs but it ws easily overcome in my instance. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Eliminating the manual entry of information and uploading of the data. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi,

Thanks for your great review. We're thrilled to hear that our platform meets your needs and that it helped streamline your process. We appreciate your suggestion and your recommendation.

If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Kyla D.
KD
Realtor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jotform?

Jotform makes creating forms for lead generating so easy! It's very user friendly and allows you to set up your forms to work exactly how you'd like them to. It has single handedly helped the way I do business. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

Only downside of Jotform is that you have to pay for a certain amount of submissions per month and the price is a little steep when compared to other services. Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

It's what I use for intake on leads for my business. It gives leads a place to easily reach out with all their info, preferences and needs and helps me keep track of it all in one place. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

Hi Kyla,

Thanks for your wonderful review. We're thrilled to hear that our platform has streamlined your lead generation and intake process, making it easier to manage and track client information in one place. We appreciate your feedback about our pricing and recommend checking the Starter plan, which is free to use and includes all standard features. Additionally, we occasionally offer promotional discounts that you can take advantage of. Visit our Discounts page at https://www.jotform.com/discounts/ to see our exclusive offers and seasonal promotions, or subscribe to our newsletters to stay updated on available promotions. For more details on how to subscribe to Jotform's newsletters, refer to our guide at https://www.jotform.com/help/how-to-subscribe-or-unsubscribe-to-jotforms-newsletters/.

If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.