Jiminny Reviews & Product Details - Page 7

- Their Customer Success service, they are very prompt with responses and personalized approaches.

- Transcription accuracy is getting better.

- Jiminny sidekick is an amazing and very convenient tool (inviting the notetaker to any meeting, logging the calls to CRM etc)

- constant updates that make total experience better Review collected by and hosted on G2.com.

- The AI lacks some features or is lost in quality compared to other similar services (like sum-ups and no ability to discuss the call with AI within the app).

- a bit pricey compared to other similar services that evolve even faster. Although, when we had a conversation about the other internal team of ours we were able to find an adjusted financial solution. Review collected by and hosted on G2.com.

It's super easy to easy! I can easily go back to the meeting that happened a while ago and check what has been discussed. Lately, I've been using that to coach myself into better performer - this way I can provide better customer support to my customers. I like the new AI implementations. Review collected by and hosted on G2.com.

I'd like to have possibility to download transcript with different formats. Sometimes it messes up the order of the speakers. I'd love possible integration with Savio to pass feedback smoother! Review collected by and hosted on G2.com.

Jiminny is so easy to use, their customer support is so speedy as you instantly get connected to an agent, and they've released a number of helpful features this year (my favourite being AI writing summaries of the call and very clear actions - this really helps drive efficiency) . We also use Jiminny for internal call coaching and it's easy to leave feedback, review stats, and organise calls into clear playlists.

Keep up the great work! Review collected by and hosted on G2.com.

Overall, there's very little I dislike about Jiminny. As an end user, my only frustration is when the Jiminny <> Hubspot integration occasionally doesn't work and I can't have my call summary + notes in our CRM, Hubspot, to centrally manage everything. Review collected by and hosted on G2.com.

I really enjoy the call summaries as it quickly allows me to see the key discussion and action points after each customer call.

I also really enjoy the insights and how I benchmark against colleagues and best practice with regards to talk ratio, talking pace etc Review collected by and hosted on G2.com.

Sometimes the transcriptions can transcribe some words incorrectly, which can be a little confusing and skew the meaning of what was actually discussed Review collected by and hosted on G2.com.

As a CSO, I love how a tool can leverage both the best of technology whilst having an interface inspired by consumer products like netflix and spotify for userbility.

Our sales reps already love it only 2 weeks into it and they are already sharing videos and clips between themselfes for learning purposes. Review collected by and hosted on G2.com.

Not having found it sooner, having to try two other providers. Review collected by and hosted on G2.com.

Its super easy to navigate,even the not so tech savvy would have a clear and fair understanding about Jiminny.And the dashboard gives you a power to manage anything and everything with ease. Review collected by and hosted on G2.com.

So far is nothing that I could see honestly. Review collected by and hosted on G2.com.

Always present on calls, whether you remember to record or not Jiminny will come in and record everything. It also transcribes your calls so you can look back on a call from a previous time and cover everything that was said. I use it on all my calls, multiple times a week.

It was easy to bring Jiminny into the organisation, and the integration with our current process was seamless. Review collected by and hosted on G2.com.

Slightly limited in framework reviews and coaching aspects, but other than that I wouldn't have much bad to say. Review collected by and hosted on G2.com.

I find Jiminny fantastic when it comes to preparing for and review previous calls. Being able to listen to specific sections of my calls and pinpoint the strengths and weaknesses has been extremely helpful in ensuring I am doing my job to the best possible standard. Review collected by and hosted on G2.com.

It would be great if calls could be processed and ready to review a little faster. Review collected by and hosted on G2.com.

I like that Jiminny helps me to improve my customer conversations, it has helped me learn to slow down and ask more questions when it comes to discussions, they are also quick to improve anything where there may be any delays or issues. it intergrated into our day to day system usage really well and it is really simple and easy to use/understand Review collected by and hosted on G2.com.

i wish the calls would come in slightly quicker Review collected by and hosted on G2.com.

Having used a number of different tools for call recording across our business Jiminny is categorically the best option of them all. Its cost-effective, easy to use,

The customer support and onboarding from the team is fantastic. They walk you through all of the tool's elements but push you to use it to its fullest potential rather than just settle for the basics.

The AI functionality is incredibly focused and functional compared to others.

Has EU data hosting options.

Integrates easily with our current tech stack. Review collected by and hosted on G2.com.

There is nothing significant I have found.

My only minor quibble is the video playback screen is a little small if you are trying to view presentations from calls without full screening, but that is really scraping the barrel. Review collected by and hosted on G2.com.