There isn't much I enjoy about this paltform Review collected by and hosted on G2.com.
I can only be fully tranparent, compared to other travel sites I use, I find this platform very frustrating to use and incredibly slow. I can book on other apps in under a minute. Not the case here.
Difficult to filter on hotels I commonly stay at, as those hotel expenses is reasonable. Here, rooms are more expensive and I'm always sure to compare these options including taxes and fees.
Having to scroll to find hotels with points added, pay at hotel and cancellation policies are very stressful. Again, so time consuming. When using the Marriotts app,all I need to worry about is selecting the member rate. Everything else is automatically covered.
Cancellation policy very misleading. In some cases, explains amount of days for cancellation, most say to call or chat support. I spent a significant amount of time trying to have CS explain those details, approximiately 23 minutes . All wasted time that I should be doing my job. Furthermore, if I need to cancel a reservation, I need to wait numerous days for it to process. Marriotts app, immediate confirmation of my cancellation. Review collected by and hosted on G2.com.
691 out of 692 Total Reviews for itilite
Overall Review Sentiment for itilite
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I have been using itilite for last 18 months at Perfios. I have used this portal for booking my work-related air tickets, and I’m genuinely impressed. The interface is user-friendly, making it easy to navigate and compare options. I could quickly find the best flights matching my schedule, and the booking process was smooth from start to finish. The portal also provided real-time updates on flight prices, which helped me stay on top of my budget. Overall, it’s a reliable and efficient tool for hassle-free business travel. Highly recommended for professionals looking for a seamless booking experience! Review collected by and hosted on G2.com.
Sometimes it seems like some of the flights are not visible on Itilite which i find on searching other travel aggregator portals. This may be looked at and improved. Review collected by and hosted on G2.com.
I like how easy it is to purchase flights and file expenses on the platform. I've used it twice now for a workgroup meeting, and the experience was pretty smooth overall. Review collected by and hosted on G2.com.
The organization, position, and labelling of of some of the UI elements are a bit off, making it less intuitive and requiring extra instructions to use.
- app.itilite.com/staff-dashboard should have an expense tab or a button on the landing page, not just the header
- the flight purchasing filter should have an option to accurately show accurately "non-refundabe" vs "refundable" flights.
- creating new expense in the expense tab should not be called "link expense" that later on lets you "create expense". The word "add" needs to be on that button because otherwise it makes the user thing that there should be an expense created through other means that would be linked. Review collected by and hosted on G2.com.
I really appreciate not having to search multiple other sites to find hotel, airfare or rental cars. Everyone I know who has reached out to customer service (myself included) have been very happy with the response. I also like being able to bundle all aspects of a trip (flight, hotel and rental car). You can add your rewards accounts in you profile and even get some better deals if you are a reward member with that specific company.
As someone who also approves expense reports in Itilite, that process is very user friendly, I get an email that someone has submitted and I am able to approve it quickyly and effortlessly. Review collected by and hosted on G2.com.
Every once in a while you will get an option that is not what you need. While looking for a hotel, they reccomended a camp ground. When I searched for a flight the first suggestion was for a first class ticket. None of these are dealbreakers or will make me stop using Itilite. Review collected by and hosted on G2.com.
Itilite has revolutionized the way we travel at Sodecia. We had formerly relied on pen and paper and individual expenses to book our travel. With many locations globally it was a mess. Thanks to ITILITE's all encompassing and easy to use platforms, our employees book with ease and through their detailed reporting we can guarentee that every trip is documented and covered!
This has been not a relief for indidual employees but our company as whole! Review collected by and hosted on G2.com.
I use to think the downside was ITILITE not having a direct way to pay or charge trips, but recently they rolled out a new credit program directly with them! This new program we are working to adopt and very excited to use.
They had turned a dislike into a new opportunity! Review collected by and hosted on G2.com.
This software is nice and easy to use overall. Review collected by and hosted on G2.com.
There are some things that need fixing and/or streamlined.
Here's what needs fixed: when you have flights that require a layover, the invite for your Outlook calendar doesn't include both flights, just the second one. I triple checked -this is a consistent issue. It's very important to have accurate info sent when traveling.
What could be streamlined/made easier is the fact that for some reason making an expense and adding it to a report are separate. Honestly this is confusing. Just make it one expense report with the expenses. There's no reason for a separate section when making a report. Review collected by and hosted on G2.com.
1. Simplicity in usage
2. Quick and fast booking
3. Approval flow to my managers
4. Multiple choices of hotels Review collected by and hosted on G2.com.
No discounted pricing for corporate bookings Review collected by and hosted on G2.com.
To be completely honest I don't have a single thing I like Review collected by and hosted on G2.com.
Not all hotels are available
Time consuming and confusing platform. A 3 minute booking previous through Marriott now takes significantly longer bc of this platform
More expensive then using Marriott app
Not all rooms have points and some hotels don't have points options
Mobile check does not work as itilite provides a credit card for holding reservation that is not yours. This lead to an hour plus check in process at hotel as they cancelled my reservation as itilite credit card declined. I also can't check in mobile and bypass the desk bc of this.
Confusing cancellation policies. Asks you to please contact support for more information. This takes 30 minutes or more for clarification. Review collected by and hosted on G2.com.
this helps me save time. I can find best hotels and quote the best options quickly instead of searching on several websites. Review collected by and hosted on G2.com.
I cannot retrieve the receipts there: I wish it was a repository of all receipts for reimbursement Review collected by and hosted on G2.com.
Everything is in one spot, excellent customer support and custom reporting. It is the travel solution I have been looking for. Review collected by and hosted on G2.com.
Then only down side is when using chat for customer support, you get several thank yous. Which isn't really a downside. I've enjoyed the experience Review collected by and hosted on G2.com.
Flight connectivity is very good......... Review collected by and hosted on G2.com.
Very low number of hotel have ties up with Itilite....can't find hotel for exact location which i wanted and Flight also Review collected by and hosted on G2.com.
