Intershop has a lot of built in features and has a powerful backoffice where you can administer and configure a lot of the different aspects of the shop. It is easy to build new features on top of the platform and deploy them together. This is especially useful for smaller teams who don't want the hassle to configure and manage your own microservices. Review collected by and hosted on G2.com.
Although Intershop has a lot of features, it is not really possible to make the platform smaller in case you don't use all its features. Backoffice allows the user to do a lot of useful stuff on the shop, however the UI and look and feel are not really intuitive and its hard to use in respect to more modern commerce engines. Review collected by and hosted on G2.com.
38 out of 39 Total Reviews for Intershop Commerce Platform
Overall Review Sentiment for Intershop Commerce Platform
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Intershop is a flexible and future-proof platform that stands out with its comprehensive standard functionalities, especially in the B2B sector. The integration of innovative technologies such as AI makes Intershop a modern platform that enhances the competitiveness of businesses.
In the area of marketing tools, there are numerous possibilities, such as implementing targeted customer communication and promotions directly within the shop. Review collected by and hosted on G2.com.
The Intershop user interface is not intuitive in some areas and requires a certain training period. Review collected by and hosted on G2.com.
Intershop has a full package of B2B features supported by real B2B data models for customers and pricing.
Unlike other SaaS solutions it is still possible to adapt the technical layer to fit features to business needs.
With the current strategy Intershop also evolves into a solution that can be used in a composable architecture. Review collected by and hosted on G2.com.
Although the customer support processes have improved drastically lately, there are still challenges in fitting the customer wishes into the operational processes of Intershop. Review collected by and hosted on G2.com.
Intershop Commerce is a trusted leader in the realm of enterprise-grade eCommerce solutions. I mostly like that it offers a robust suite of B2B features and comprehensive functionality that can be utilized straight out of the box. With a proven track record of supporting numerous large-scale online retailers, it efficiently manages vast product inventories and processes millions of orders. Additionally, its powerful business API ensures seamless integration with other systems. Review collected by and hosted on G2.com.
Due to its extensive nature, the application may lack some flexibility in distinguishing which components to utilize internally and which to manage externally. Review collected by and hosted on G2.com.
The platform offers a lot of B2B features and processes out of the box. Furthermore, it is highly customizable and can therefore fulfill even very specific customer requirements. If technical support is needed, there is a team of experts that provide good and well-founded solutions. The integration of the platform in a system landscape is very well supported by the platform architecture. Review collected by and hosted on G2.com.
There are some aspects in the platform architecture and technical concepts that recommend themselves for a review.
While the platform itself is very flexible in regards to customizations, there are (still) some limitations in regards to operational activities for the partners. Review collected by and hosted on G2.com.
Intershop Commerce is known as a trusted leader in enterprise-grade e-Commer solutions. It comes with a massive bunch of B2B-features to adapt them to the customers needs and usecases, thats very convenient and useful. Honestly - as a yearlong partner we have the feeling, there is literally nothing we can´t do with Intershop! Review collected by and hosted on G2.com.
The documentation is sometimes not as up-to-date as the rolled-out functionalities. We´d love to see more CMS-functionalities and the possibility to Administrate the Content better. Review collected by and hosted on G2.com.
De Nieuwe Zaak (DNZ) is an experienced -sice 2005- e-commerce agency and has been implementing Intershop for many years already. We love the B2B fit-for-use of Intershop. Lots of functionalities, accessible via API's for PWA use. We created an accelerator pack including a modern React-based PWA, integration options, selenium tested and more. This gives the project a short time to market.
Our customers value the stability and scalablity of the platform. Even better in the SaaS/PaaS version. There's a lot of AI on the roadmap, as well as making it more and more composable. Review collected by and hosted on G2.com.
Intershop is still a bit of a dark horse. Perhaps not as sexy as some MACH alternatives, but a lot easier to start with, a lower TCO and to be able to start a bit monolithic. And make it composable step by step. That really is possible.
Hosting of the application and PWA used to be pretty complex, but Intershop now offers solid PaaS options, as well as ways of hosting external PWA's. Intershop's own PWA is Angular based, but there are proven ways to implement other PWA's. Review collected by and hosted on G2.com.
ICM is a very flexible software that is easy to use with it's iStudio development environment. It's highly customizable and with help of the service framework, integrations of external platforms like ERP, CRM, Search Engine, ... can be done fast and easily. The customer support is awesome. Review collected by and hosted on G2.com.
The ICM has grown and changed over the years. Sometimes there is more than one way to implement something. This is good on the one hand, but the problem is the documentation (knowledge base). Too much information scattered everywhere, and sometimes it is even unclear which way to use when you have found cookbooks (e.g. component framework). Review collected by and hosted on G2.com.
The platform is dependable and the support is awesome. As a partner, we have a feeling that there is no feature that we couldn't implement on the platform. For clients, the platform gives an impression of security, it is robust and safe. I believe that is the biggest comparative advantage over other trending platforms on the market. Review collected by and hosted on G2.com.
The biggest downside I can think of is its CMS engine and administration of CMS content. It could use some refurbishing. Review collected by and hosted on G2.com.
There are a couple of things I like about the platform:
1. it has a very rich set of features out-of-the-box, from the basics to very complex B2B scenario's. It's is all there.
2. The various options to customize the platform to meet the business requirements.
3. The way Intershop introduces new capabilities, expecially today with AI.
4. The open and transparant way of communication with their product and support teams. Review collected by and hosted on G2.com.
For business users the interface to manage the platform can be a bit overwhelming and has a steep learning curve. Intershops' focus is very much on the technology and less on the business. Review collected by and hosted on G2.com.
Secure, customizable w/ a bit of Java coding. It's great if you have the technical team behind you to customize. Works great in the suite of architecture, but it isn't an all in one solution. Works great for a mid-size to large corporate business. Review collected by and hosted on G2.com.
Not a great suite for analytics for customers or orders, we have to build everything a la carte. Not great if utilizing as a CMS an eCommerce platform only.
Not super user-friendly. There seem to be updates and more intuitive the UI that should get updated, but everything works. Imports and exports aren't the greatest and customizations have to be made to do these as well. Review collected by and hosted on G2.com.
