Insightful Pros and Cons

As a small remote support team this software allows me insight into my team players daily routine. The dashboard is easy to use and provides several different ways to review the employee data. When I have a question the customer support chat is quick and easy. I utilize the software daily to review my team's productivity. I was not on the implementation team or integration team so I cannot speak to how easily it was adopted by our organization. Review collected by and hosted on G2.com.

Some of the features I need for my team can only be applied to the entire organization vs individually

Can't delete manual time once entered? Review collected by and hosted on G2.com.

The team is really good at communicating with the clients Review collected by and hosted on G2.com.

The issue with my router is kinda downgrading Review collected by and hosted on G2.com.

easy to use and great support from customer service in addition to having a lot of options to modify and make the product adapt to your needs. my experience of insightful especially using the time tracker bundle is amazing so far and my organization is having a 40% increase in productivity because I'm having more time to focus and scalability and less time on managing the staff. basically, you can see what your employees are doing any time in real-time and it's great. also, installation is easy and detailed, none of my employees faced an issue with installing the software and they can clock in and out whenever they want ensuring work flexibility. Review collected by and hosted on G2.com.

the only thing I dislike is that they don't have a mobile application that I can manage my employees but their website is pretty much responsive Review collected by and hosted on G2.com.

I appreciate the interactive and helpful customer service; there is always someone to help with our issues. The admin console is user-friendly, bright and colourful - it's not too difficult to find what you need. We also appreciate the teams structure, as it helps us to track productivity across departments. Lastly, the statistics and metrics used across the different tabs help us to make better reports for our employees and projects. Review collected by and hosted on G2.com.

We believe that the response time for customer queries could be faster, due to the urgent business needs. Moreover, we are a business with employees who constantly come and go - currently, Insightful does not reactivate deactivated accounts until 7 days after original deactivation, and that is a challenge for us. Finally, we believe that the locations feature could be improved on, or provide more detailed documentation, as we've had several roadbumps with this feature in the past. Review collected by and hosted on G2.com.

Features such as screen recording and screenshots are clear and intuitive. They have a live chat unlike many other empmloyee monitoring systems that do not have customer support. Review collected by and hosted on G2.com.

So far no complaints other than I would like to have a live screen veiwing as well as control when needed of their screen. Review collected by and hosted on G2.com.

I like the feature of being able to customise and tag which applications are productive, unproductive and neutral. It also gives a real-time result of staff activities and utilization. Review collected by and hosted on G2.com.

There are some technical issues at times where activities are not captured right away. This only happened twice in the past quarter but is something that can definitely be improved. Review collected by and hosted on G2.com.

Features is very ggod for the reports and charts Review collected by and hosted on G2.com.

i like it so there is no meaning to do this Review collected by and hosted on G2.com.

Users appreciate its monitoring and tracking capabilities, which simplify the management of time and activities

The real-time insights and time and attendance tracking features are highlighted as particularly useful for boosting productivity, interface intuitive and user-friendly. A valuable tool in identifying issues Review collected by and hosted on G2.com.

There should be option to take remote and provide remote support for users in their projects/task. Review collected by and hosted on G2.com.

I have found as an employee that Insightful has helped me to keep track of my time to insure that I am always aware of my productivity. It gives me peace of mind knowing that when my numbers are good that my manager is also then seeing those numbers and is knowing that I am giving 100%. I like this because it has helped reduce my stress load. Review collected by and hosted on G2.com.

I really do not dislike anything about Insightful and I am trying hard to think of something but cannot. Review collected by and hosted on G2.com.

Very easy to use, interface is clean and provides detailed information for remote monitoring. The dashboard provides an excellent record of use for most HR purposes. Technical Support was helpful. Recommend Review collected by and hosted on G2.com.

Would like a bit more technical details to be available in the dashboard or perhaps just easier to locate. Haven't had any major issues or shortcomings for my purpose. Review collected by and hosted on G2.com.