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InsideSales Reviews & Product Details - Page 3

InsideSales Overview

What is InsideSales?

Accelerate your company’s revenue with Playbooks from InsideSales, the smartest sales engagement platform. With Playbooks, sales professionals increase productivity, optimize customer interactions, and connect to the right buyers. Playbooks goes beyond a traditional sales auto dialer or sequencer. It doesn’t just help your team do more, it helps them do more of the right things. Reps are provided with additional contacts and recommendations of who, when, and how to reach out—making their efforts more effective. Leadership is provided with valuable insight into their remote sales team to see what’s working and what isn’t.

InsideSales Details
Languages Supported
English
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Product Description

Playbooks is an AI-powered cadence-based sales application designed to allow for strategic sales teams to grow pipeline.

How do you position yourself against your competitors?

Playbooks is the only sale engagement platform that draws from 27B revenue interactions and 183M buyer profiles to identify who, when, and how to engage to close more deals. Reps get recommended other contacts in the buyer committee and contacts that are not already included in their CRM.


Seller Details
Year Founded
2012
HQ Location
Austin, TX
Twitter
@InsideSales_PB
20,407 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Phone
(866) 549-0301

AN
Overview Provided by:

Recent InsideSales Reviews

Collin T.
CT
Collin T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy Integration, Fast Setup, and High Quality Support"
XANT is the leading sales enablement platform for a reason. Their interface, integration setup, and overall user experience from on boarding to lau...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
0.0 out of 5
"Avoid InsideSales at all costs!"
Nothing now. I used to love their Playbooks software. Although, since the buyout from Aurea, their customer service has gone down the drain. Suppor...
Verified User
A
Verified UserEnterprise (> 1000 emp.)
0.0 out of 5
"All downhill"
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InsideSales Media

InsideSales Demo - Create Repeatable Plays
Plays are engagement activities arranged in a sequence for any channel (phone, email, social, SMS, video) with action alerts, templates, guides, and tracking to optimize your team's efforts.
InsideSales Demo - Easy Templates
Streamline your sales activities and cut down on errors with templates that the whole team can use. Templates are also helpful in keeping messaging consistent between reps.
InsideSales Demo - Prioritized Tasks
Team members work through task lists powered by data from collective insights. Prioritized tasks keep reps focused on the activities that will have the greatest impact on their sales metrics.
InsideSales Demo - Leverage Contact Insights
Utilize data from social platforms and news articles to ensure that your team is sending impactful messages. Plus, receive notifications when prospects open, click, download, or forward your email.
InsideSales Demo - Smart Calling System
Call the right person at the right time utilizing our Real Data powered by collective insights. Plus, use local presence to call from local area codes.
InsideSales Demo - Send Texts
Send texts through Playbooks. The text will store in your CRM automatically as an activity.
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Video Reviews

618 InsideSales Reviews

4.5 out of 5
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618 InsideSales Reviews
4.5 out of 5
618 InsideSales Reviews
4.5 out of 5

InsideSales Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for InsideSalesQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Raquel F.
RF
Business Development Representative
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about InsideSales?

I enjoy that you can sort by time zone when trying to prospect your accounts, and that if gives you stages to prospect to stay on top of your prospecting. When prospecting, leads can fall through the cracks which affects your success, so this is helpful. I also enjoy that you can put your email templates in playbooks, so it's quick to send them while dialing. Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

I dislike the fact that if you flag an account and it comes out of your name in salesforce, it doesn't communicate to salesforce taking it out of your tasks. You have to manually take it out of playbooks. Although you can sort it by time or time zone, I think it would be cool to sort accounts or opportunities specifically by city! Review collected by and hosted on G2.com.

What problems is InsideSales solving and how is that benefiting you?

Playbooks helps me have a good cadence with my accounts, and tasks keep me organized. The benefits are also being able to sort by segmentation level of accounts to go after the more valuable clients. Review collected by and hosted on G2.com.

Caroline C.
CC
T
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Verified User in Computer Hardware
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about InsideSales?

So much more productive! This tool is a must-have for any business where sales calls, follow up and activity tracking is a must! My favorite features include click to call, email templates, adding account notes directly in the tool, and the pre-recorded voicemails I can create. Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

I wish there were certain SalesForce fields like Doing Business As that could be added to my emails but that's a personal preference Review collected by and hosted on G2.com.

What problems is InsideSales solving and how is that benefiting you?

Knowing which customers to call is a big one. I don't want to call out on a customer I just spoke to two days ago. Seeing the emails and calls I've made under Activities has been a huge help and time saver. Click to call allows me to update a customer account once and that same information is available the next time I'm in the record. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about InsideSales?

The ability to send out email from the template . Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

I haven't found anything i really dislike. Review collected by and hosted on G2.com.

Recommendations to others considering InsideSales:

I would recommend it. Review collected by and hosted on G2.com.

What problems is InsideSales solving and how is that benefiting you?

Organization of my leads. It has helped me to reach more leads faster. Review collected by and hosted on G2.com.

Lauren C.
LC
AVP SPDR ETF Sales- Pacific Northwest, AK and HI
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about InsideSales?

I love the click to email and click to dial functionality within Playbooks, it saves a lot of time while updating client contact records. Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

I can't think of many downsides to Playbooks. The only issues I've had is that sometimes the plugin needs to be refreshed as it stops synching with Saleforce but that is generally an easy fix. Review collected by and hosted on G2.com.

What problems is InsideSales solving and how is that benefiting you?

One problem that I'm solving with Playbooks is the ablity to send out compliant and approved emails quickly and without fear of typographical errors by using the "templates" feature to send out email to clients. Review collected by and hosted on G2.com.

LB
Senior Account Executive
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about InsideSales?

I like that I don't have to try to remember where I am in the follow up process with clients. Xant keeps track of my follow up tasks and helps keep me to a timely response cadence. Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

I don't love that Xant requires me to mark a play successful or to end a play. I feel like that part is a little clunky. I'm always unsure when to end and what play to switch to next. Review collected by and hosted on G2.com.

What problems is InsideSales solving and how is that benefiting you?

I am definitely able to navigate viable opportunities more easily by using playbooks. It has helped me determine which opportunities I should be spending my sales calories on by keeping track of tasks that have received engagement. Review collected by and hosted on G2.com.

Kevin C.
KC
Sales Business Development
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about InsideSales?

- Ease of Use

- Ease of Navigating the platform

- Intuitive

- Awesome support Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

- Mass update of Tasks(such as deletion) Review collected by and hosted on G2.com.

What problems is InsideSales solving and how is that benefiting you?

- Send out quick communication to a list of attendees after a campaign has concluded.

- Saves time to craft another similar email to a similar prospect

- Establish a cadence in terms of prospect communication.

- Key benefit is really to seamlessly enroll a SalesForce lead into a Play after a one-time effort to create the Play has been established. Review collected by and hosted on G2.com.

Tom L.
TL
Account Representative
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about InsideSales?

Since starting in sales I have been through a few CRMs. As an AE I do enjoy Salesforce, but there tends to be a bit of extra work to log activity that bogged things down. I have always made suggestions on what to look for in technology to make life easier and drive more activity. Finding a way to log things easier and remove repititive action is key. To this point I have found that Xant does this and is a fantastic add on for our company. From better call quality, to ease of use, and automation to push greater activity, this program has exceeded my expectations. We are still in the testing period, but when I make a suggestion they even look at ways to be able to implement my suggestions before we start. I can't say enough about the product and the team. Well done! Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

I dislike that I didn't have this program until now. The things I saw as even small obstacles are being remedied by staff to give us additional ways to use it moving forward. Review collected by and hosted on G2.com.

What problems is InsideSales solving and how is that benefiting you?

repetitive actions are being removed saving time and adding in the automation of plays and template is a giant help. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about InsideSales?

I like how organized Xant keeps my sales pipeline and how it shows me what activities I have already done. I also love the fact that it shows me when a prospect opens an email. It helps me work to write more engaging email content that can better convert to a response or a followup call from the client. Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

I dislike that I am able to create my own custom plays. Review collected by and hosted on G2.com.

Recommendations to others considering InsideSales:

It is very useful and don't be afraid to reach out to their helpdesk/support. They are super responsive and knowledgeable. Review collected by and hosted on G2.com.

What problems is InsideSales solving and how is that benefiting you?

I am solving pipeline organization, email content conversion analysis, keeping track of my daily outreach KPI's with the record keeping scorecard, keeping track of who has said they are not interested by being able to remove people from a particular play, also organizing industries by being able to optimize my prospecting by putting different leads into various plays. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about InsideSales?

1. Connects well with SFDC.

2. Easy to pull leads in. Review collected by and hosted on G2.com.

What do you dislike about InsideSales?

1. Reporting is challenging to set up.

2. Can't use custom merge fields in emails. Review collected by and hosted on G2.com.

What problems is InsideSales solving and how is that benefiting you?

We have used it to manage outbound sales campaigns. Review collected by and hosted on G2.com.