Infinity Call Tracking Reviews & Product Details - Page 7

It's a really clever system and i think it can really help our clients to maximise conversation and ROI Review collected by and hosted on G2.com.

It can be hard to understand how the system work to begin with, but once it clicks into place it's simple

We use the system at high volume so this takes some management, but the team have provided a lot of support to make this successful Review collected by and hosted on G2.com.

- the product and its capabilities

- the Infinity team that is supporting the launch and then the whole project Review collected by and hosted on G2.com.

-the reporting views could be improved... not excel sheets raw download put to be able to download already created pivots, tables, views Review collected by and hosted on G2.com.

Our account manager Katie has been incredibly helpful since I've been working with her. She helped me complete quite a complicated audit of numbers, with multiple stakeholder interest and different requirements for different areas within the business. Review collected by and hosted on G2.com.

We have yet to fully utilise all aspects of the service, but hope to do so now we have completed our audit. Review collected by and hosted on G2.com.

The depth of insight you can achieve to show how phone calls are working for your business. From where, for how long, quality of call etc. Great customer care. Review collected by and hosted on G2.com.

It has taken quite a lot of development to get set up. Training is definitely required to familiarise yourself with the system and it will take some getting used to. Review collected by and hosted on G2.com.

We used infinity as a trial, and we found the platform has a lot more features and data than any other call tracking provider. The one-on-one support with the AM's was great; Carissa was always at hand to assist when needed. Review collected by and hosted on G2.com.

We had some difficulty setting up the tracking even after following the infinity campus videos. Once we got the hang of the setup, we really enjoyed using the platform, and our AM was at hand when we needed to troubleshoot. Review collected by and hosted on G2.com.

Caller Insights inside our CRM allowed us to attribute calls to revenue being generated - especially hard in a service based business where offline conversions take place. With the insights from infinity, we can now push sales revenue generated back into our Ads campaigns, showcasing ROI and ROAS. Review collected by and hosted on G2.com.

Infinity Hub not allowing you to add/manage your own users and their associated permissions - although Infinity support are quick to resolve/respond. Review collected by and hosted on G2.com.

What I like the best are visitor level tracking and the dynamic phone number feature of the Infinity Tracking solution. Review collected by and hosted on G2.com.

We are unable to design report or dashboard according to our needs. That was the least helpful thing I found about infinity tracking solution. Review collected by and hosted on G2.com.

Great easy to use tools on their hub at a click of a button. These tools are all in one place and easy to manage/maintain. They give great insight into customer experience and have helped to make improvements to key area's. Review collected by and hosted on G2.com.

Some bugs with the systems which take time to resolve on their end. Review collected by and hosted on G2.com.

Support has been brilliant. The depth of data available on their platform is excellent. Review collected by and hosted on G2.com.

Pricing is reasonable compared to competitors. But it would be better if it was slightly cheaper. Review collected by and hosted on G2.com.

The API integration. The scale of what can be done with the API is really impressive. The ability to also track on-page goals and lastly the well written API documentation is very helpful. Review collected by and hosted on G2.com.

"Website direct" leads. I feel that for the leads that come in as "website direct", it would be helpful if we could easily see possible matches to past visitors as most of our "website direct" leads simply must have been on the website at most a few weeks ago and therefore can't really be "website direct". Review collected by and hosted on G2.com.