Infinity Call Tracking Reviews & Product Details - Page 5

Our Customer Success Director, Alex, is brilliant. She & her team understand our needs, are incredibly responsive & solution-oriented. We've been through quite the migration journey and the team have supported our complex needs to helpful deliver a robust and granular tracking solution. Next: GA4! Review collected by and hosted on G2.com.

Nothing of note but we're always looking for innovation so no resting on laurels.... Review collected by and hosted on G2.com.

Thoroughly detailed data that shows customers just how they can join the link between online and offline, enabling them to make more informed business decisions Review collected by and hosted on G2.com.

It can be costly to customers (and small businesses) who may be put off initially by the pricing, especially with the add ons that are avaialble to potentially use Review collected by and hosted on G2.com.

The power that this tool has when talking about reporting call tracking. Review collected by and hosted on G2.com.

It's not very clear what the call journey is set up for the customer. Review collected by and hosted on G2.com.

* number management

* dynamic numbers for website

* call tracking

* call recording Review collected by and hosted on G2.com.

* pop-ups when navigating the site

* too many options

* emailed reports not always working Review collected by and hosted on G2.com.

The insight the Infinity platform offers is invaluable. Lots of businesses currently don't track the value of calls and are therefore under-reporting on their marketing activity. Infinity helps to solve this, but offers above and beyond just call numbers, you can delve into conversion paths, length of calls and call value. Review collected by and hosted on G2.com.

I haven't coming across anything I dislike yet. Review collected by and hosted on G2.com.

The visitor trace feature to view the breadcrumbs of a customer Review collected by and hosted on G2.com.

No bulk delete option when auditing tracking numbers Review collected by and hosted on G2.com.

The clarity of channel effectiveness from inbound phone calls, as a result of marketing activity. As well as the selfservice reporting capabilities. Review collected by and hosted on G2.com.

Can be difficult to integrate with business changes, but once issues raised solutions are proactively sought out by Infinity. Review collected by and hosted on G2.com.

I love that it gives me visibility on offline leads and sales Review collected by and hosted on G2.com.

tracking sales from outbound calls has been an issue in the past but even this is being addressed. Review collected by and hosted on G2.com.

We use call tracking as a new form of lead gen which is making a real positive impact for clients Review collected by and hosted on G2.com.

Nothing, the online platform is really easy to navigate Review collected by and hosted on G2.com.

Initially Infinity looked and felt like a more user-friendly call tracking platform Review collected by and hosted on G2.com.

The level of support is terrible. Their Google Data Studio connector stopped working two months ago; we had to flag this to them. We were promised a resolution on the 16th of September, and we've chased them three times for a response but have had no comms back. Review collected by and hosted on G2.com.