Best Software for 2025 is now live!
View the Winners
Infinity Call Tracking
Editedit
Infinity Call Tracking
By Infinity Tracking
Show rating breakdown
4.7 out of 5 stars
See all 119 Infinity Call Tracking reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by Infinity Call Tracking, but it has limited features.
Do you work at Infinity Call Tracking? Upgrade your plan to update branding and connect with profile visitors!

Top Rated Infinity Call Tracking Alternatives

Service Fusion
(115)
4.2 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Invoca
(919)
4.5 out of 5
CallRail
(1,507)
4.6 out of 5
See all Infinity Call Tracking Alternatives

Infinity Call Tracking Reviews & Product Details - Page 4

Editadmin

Infinity Call Tracking Overview

Editedit
What is Infinity Call Tracking?

Discover what happens before, during, and after every call, and take real actions to drive marketing and operational efficiencies. Infinity is a world class ISO 27001 Certified call intelligence platform with granular visitor tracking capabilities. Infinity enables you to map the entire customer journey and unlock invaluable insights such as the campaigns, webpages, and exact keywords your customers engaged with before they pick up the phone. Pinpointing where call conversions are coming from will help you see the full picture when it comes to analyzing performance. You’ll be able to generate impressive ROI on your marketing spend by totally eliminating the guesswork around what is generating sales. The Infinity Hub is constantly evolving to empower users to create best-in-class customer experiences by enabling them to integrate with the latest versions of Google Ads, Google Analytics, Looker Studio, Hubspot, Salesforce and many more. We also integrate with Instagram and Facebook which means Infinity users can uncover additional value from their social ads. Our Conversation Analytics suite analyses all inbound and outbound calls, at scale, and offers vital insights into what is and isn’t resulting in positive outcomes. Agent ID provides granular insight into individual agent performance so you can create tailored training sessions geared towards creating seamless customer experiences. Some of the results we’ve helped our customers achieve include: 79% increase in conversions for Flight Centre 64% reduction in Customer Acquisition Costs (CAC) for Pendragon 50% reduction in call centre costs for Access Self Storage

Infinity Call Tracking Details
Discussions
Infinity Call Tracking Community
Languages Supported
English
Show LessShow More
Product Description

Infinity Call Tracking is a Cloud based call tracking service with integrated visitor tracking capabilities. With Infinity you can track calls from your website and know exactly which marketing activity brought those visitors to your site.

Seller Details
Seller
Infinity Tracking
Year Founded
2010
HQ Location
Reigate, Surrey
Twitter
@_infinity_co
1,094 Twitter followers
LinkedIn® Page
www.linkedin.com
408 employees on LinkedIn®
MM
Overview Provided by:
Matt McGillicuddy

Recent Infinity Call Tracking Reviews

Joe G.
JG
Joe G.Mid-Market (51-1000 emp.)
5.0 out of 5
"One of the best pitch processes I've experienced from a SaaS provider"
Alex Shrimpton brilliantly presented Infinity's proposition to our business, and as a sales manager was as compelling as he was pleasant to interac...
Read more
Dino T.
DT
Dino T.Enterprise (> 1000 emp.)
5.0 out of 5
"Great service, easy to use software and helpful analytical data"
Creating your own numbers is a breeze, and if you ever do get stuck, the support is fast, efficient and professional while also treating you like a...
Read more
Melissa H.
MH
Melissa H.Enterprise (> 1000 emp.)
5.0 out of 5
"Great platform and knowledgeable team"
The platform is really easy to use. Having come from a very basic call system before, Infinity is easy to use and navigate around. There are a lot ...
Read more

Infinity Call Tracking Pricing

Small Business
£99
per month
Premium
£199
Enterprise
Contact for information
See all 3 Infinity Call Tracking pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Infinity Call Tracking Media

Infinity Call Tracking Demo - Infinity Hub - Call Acquisitions
Infinity Hub - Call Acquisitions
Infinity Call Tracking Demo - Infinity Hub - Conversation Analytics Overview
Infinity Hub - Conversation Analytics Overview
Infinity Call Tracking Demo - Infinity Call Tracking - News and Views
Infinity Call Tracking - News and Views
Infinity Call Tracking Demo - Infinity Hub - Goals Overview
Infinity Hub - Goals Overview
Infinity Call Tracking Demo - Infinity Hub - Call Quality
Infinity Hub - Call Quality
Infinity Call Tracking Demo - Infinity Hub - New vs Returning Visits
Infinity Hub - New vs Returning Visits
Answer a few questions to help the Infinity Call Tracking community
Have you used Infinity Call Tracking before?
Yes

119 Infinity Call Tracking Reviews

4.7 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
119 Infinity Call Tracking Reviews
4.7 out of 5
  • Sort By:
    G2 Sort
119 Infinity Call Tracking Reviews
4.7 out of 5
  • Sort By:
    G2 Sort

Infinity Call Tracking Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Infinity Call TrackingQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
KV
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Infinity Call Tracking?

The ability to see the traffic source for every call is fantastic. This helps with campaign optimisation and to really focus on ROI. Great support available too. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Nothing. Would recommend. Just be sure to read the documentation and use their Support team for integrations. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Ability to see a 100% view for every call from every source means budget can be shifted in the right areas, for overall ROI improvement. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
NM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Infinity Call Tracking?

What I love the best about it is that it's easy to use, mainly if you have not used it before. You can view the data you need in one place, and it allows you to compare different periods, which is a valuable tool. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

There isn't anything I'd change as it's very efficient. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

A better understanding of our customers' journey post-engagement. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Amy J.
AJ
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Infinity Call Tracking?

Our account executive Eleanor is always accommodating with anything you need. I also like the ease of the dashboards and how they give you a quick overview of how everything is going Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

I want to be able to listen to more of the calls - as in going back further than 28 days. In addition, having the ability to chop and change more of the dial-plan at a given time. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Understanding what channels are used, having a centralised system in which we can track all call information, and tracking how many call are answered and which one are missed. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
LW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Infinity Call Tracking?

Infinity Call Tracking gives us the best insight into the quality of leads generated and their value to our online activities. They are a good partner to have and also quick to react to any queries. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

I think it's quite challenging to understand the limitations of the software and I feel like we might be missing out on a lot of data. Maybe more videos to show the product potential, and an account manager check-in or account review. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

It has helped us apply value to calls the would have previously been lost through traditional conversion tracking. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
PK
Office Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Infinity Call Tracking?

The sales and oboarding process with infinity has been first class, and the tracking service works perfectly. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

We haven't encountered any issues with Infinity so far. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

We switched to Infinity for our inbound call attribution after dissatisfaction with one of their competitors, and their call tracking service is helping us direct marketing spend to the right channels. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Natalie W.
NW
Brand & Campaign Marketing Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Infinity Call Tracking?

Up to date, accurate information on my campaigns Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

There's nothing i don't like about Infinity CallTracking. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

It allows me to accuratly see how many calls i've recevied on deliverables for example customer magazines, press ads, direct mailers.

Offline support is amazing, Paige is knowledgeable and answers any questions i have. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
NL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Infinity Call Tracking?

High level of support from our Account manager Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Clunky interface though this is improving Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

We use a lot of offline marketing approaches which are difficult to track. Infinity has provided an insight into the performance of these approaches and allowed us to make better future decisions with our marketing. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
SW
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Infinity Call Tracking?

Super easy to use and Paige is always on hand if we have any questions Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

There is nothing I don't like about Inifnity Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

It is helping us better track our campaigns which helps us to see what is working and helps us plan for future campaigns and activity Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Timothy L.
TL
Digital Marketing Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Infinity Call Tracking?

Simple to use and provides greater visibility of our PPC performance. Helping us to manage our calls in a space where we have hundreds of 0800 numbers. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Some of the data analysis functions in the hub could be more useful, for instance better visibility on individual keyword performance and the ability to aggregate and analyse call log data in bulk. It would be great to see common user journeys and behavoirs across thousands of interactions for instance. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Feeding offline calls data into our PPC bidding. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
KP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Infinity Call Tracking?

It provides us with an in-depth understanding of what marketing activity drives our calls. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

It can be a bit daunting...there is so much scope for using it but sometimes it can be a bit overwhelming and not necessarily intuitive. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Understanding where calls are coming from. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Infinity Call Tracking Comparisons

Compare ResponseTap vs. Infinity Call Tracking
Compare ResponseTap vs. Infinity Call Tracking
Infinity Call TrackingVSResponseTap
Compare CallRail vs. Infinity Call Tracking
Compare CallRail vs. Infinity Call Tracking
Infinity Call TrackingVSCallRail
Compare Invoca vs. Infinity Call Tracking
Compare Invoca vs. Infinity Call Tracking
Infinity Call TrackingVSInvoca
Compare Infinity Call Tracking ratings to similar products

Explore More

Google Cloud BigQuery reviews
Quasi Contract
PCB Design Software
Microsoft 365 Reviews
Microsoft Collaboration Tools
Google Cloud Run reviews
Trading Platforms
Google Cloud SQL reviews
Pros and Cons Details
Infinity Call Tra...