Infinity Call Tracking
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Infinity Call Tracking
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4.7 out of 5 stars
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Infinity Call Tracking Reviews & Product Details - Page 11

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Infinity Call Tracking Overview

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What is Infinity Call Tracking?

Discover what happens before, during, and after every call, and take real actions to drive marketing and operational efficiencies. Infinity is a world class ISO 27001 Certified call intelligence platform with granular visitor tracking capabilities. Infinity enables you to map the entire customer journey and unlock invaluable insights such as the campaigns, webpages, and exact keywords your customers engaged with before they pick up the phone. Pinpointing where call conversions are coming from will help you see the full picture when it comes to analyzing performance. You’ll be able to generate impressive ROI on your marketing spend by totally eliminating the guesswork around what is generating sales. The Infinity Hub is constantly evolving to empower users to create best-in-class customer experiences by enabling them to integrate with the latest versions of Google Ads, Google Analytics, Looker Studio, Hubspot, Salesforce and many more. We also integrate with Instagram and Facebook which means Infinity users can uncover additional value from their social ads. Our Conversation Analytics suite analyses all inbound and outbound calls, at scale, and offers vital insights into what is and isn’t resulting in positive outcomes. Agent ID provides granular insight into individual agent performance so you can create tailored training sessions geared towards creating seamless customer experiences. Some of the results we’ve helped our customers achieve include: 79% increase in conversions for Flight Centre 64% reduction in Customer Acquisition Costs (CAC) for Pendragon 50% reduction in call centre costs for Access Self Storage

Infinity Call Tracking Details
Discussions
Infinity Call Tracking Community
Languages Supported
English
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Product Description

Infinity Call Tracking is a Cloud based call tracking service with integrated visitor tracking capabilities. With Infinity you can track calls from your website and know exactly which marketing activity brought those visitors to your site.

Seller Details
Seller
Infinity Tracking
Year Founded
2010
HQ Location
Reigate, Surrey
Twitter
@_infinity_co
1,094 Twitter followers
LinkedIn® Page
www.linkedin.com
408 employees on LinkedIn®
MM
Overview Provided by:
Matt McGillicuddy

Recent Infinity Call Tracking Reviews

Joe G.
JG
Joe G.Mid-Market (51-1000 emp.)
5.0 out of 5
"One of the best pitch processes I've experienced from a SaaS provider"
Alex Shrimpton brilliantly presented Infinity's proposition to our business, and as a sales manager was as compelling as he was pleasant to interac...
Read more
Dino T.
DT
Dino T.Enterprise (> 1000 emp.)
5.0 out of 5
"Great service, easy to use software and helpful analytical data"
Creating your own numbers is a breeze, and if you ever do get stuck, the support is fast, efficient and professional while also treating you like a...
Read more
Melissa H.
MH
Melissa H.Enterprise (> 1000 emp.)
5.0 out of 5
"Great platform and knowledgeable team"
The platform is really easy to use. Having come from a very basic call system before, Infinity is easy to use and navigate around. There are a lot ...
Read more

Infinity Call Tracking Pricing

Small Business
£99
per month
Premium
£199
Enterprise
Contact for information
See all 3 Infinity Call Tracking pricing levels
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Infinity Call Tracking Media

Infinity Call Tracking Demo - Infinity Hub - Call Acquisitions
Infinity Hub - Call Acquisitions
Infinity Call Tracking Demo - Infinity Hub - Conversation Analytics Overview
Infinity Hub - Conversation Analytics Overview
Infinity Call Tracking Demo - Infinity Call Tracking - News and Views
Infinity Call Tracking - News and Views
Infinity Call Tracking Demo - Infinity Hub - Goals Overview
Infinity Hub - Goals Overview
Infinity Call Tracking Demo - Infinity Hub - Call Quality
Infinity Hub - Call Quality
Infinity Call Tracking Demo - Infinity Hub - New vs Returning Visits
Infinity Hub - New vs Returning Visits
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Have you used Infinity Call Tracking before?
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119 Infinity Call Tracking Reviews

4.7 out of 5
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119 Infinity Call Tracking Reviews
4.7 out of 5
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4.7 out of 5
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Infinity Call Tracking Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Infinity Call TrackingQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Infinity Call Tracking?

Easy to use interface with lots of training offered Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

The integrations with other platforms can be complex but the team at infinity are really helpful & responsive to questions Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

The platform allows us to see which channels are driving calls vs other CTAs for our clients Review collected by and hosted on G2.com.

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Response from Paula Morales of Infinity Call Tracking
Editedit

Hi Abby - thanks for your review. I will pass on your comments to our Training and Support teams, they will be pleased to hear them. Have a nice day :)

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Jack L.
JL
Managing Director
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Infinity Call Tracking?

I had a problem with my account caused mainly by the COVID-19 outbreak. Coonr their customer support man was brilliant, kept me informed all the way through the process and it came to a good outcome for us both. Keep up the good work. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Sometimes i get a little lost in the website when I try to find out how my printed advertising has done Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

They are keeping my advertising spend low. Review collected by and hosted on G2.com.

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Owen G.
OG
Head of Digital Marketing
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Infinity Call Tracking?

The product capability and Hub interface are the best in breed. The level of detail is excellent and provide plenty of actionable data for marketeers. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

I would like to see an attribution model comparison report. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Call are a core conversion method for our businesses, and therefore Infinity provides us with fundamental data, with context. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
EM
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Infinity Call Tracking?

The flexibility of reporting and support from the team. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

There isn’t anything to dislike. They are constantly evolving the platform and involve the clients in the platform growth. Review collected by and hosted on G2.com.

Recommendations to others considering Infinity Call Tracking:

asdfasdf Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

To ensure we have the full depth of data to make informed decisions Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
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Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Infinity Call Tracking?

Their support team is really helpful, responsive and knowledgable. It's easy to speak to an actual human. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

The service would be quite expensive for smaller businesses, but works well for our larger clients. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

The biggest benefit is tracking calls from Google Ads campaigns. Review collected by and hosted on G2.com.

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Paul O.
PO
Sales Director
Furniture
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Infinity Call Tracking?

We have been using Infinity call tracking for several years and we are very happy with the service. It allows us to track our numbers and understand our customers journey from lead to the sale.

Customer service is great! Had an issue today where we needed to turn a dynamic number into a static diverted number and Sam in the support team had it done in under 10 minutes! Its great to see a company that supports their clients by support ticket and then follows up with a phone call.

Thank you Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Everything has been running smoothly for several years now. No complaints. Review collected by and hosted on G2.com.

Recommendations to others considering Infinity Call Tracking:

Tracking calls allows you to see keyword to call through rate on adwords. You can the spend money on call converting keywords. In a B2B industry the larger volume orders come through the phone. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Adword tracking, customer pipeline. It allows us to track keywords that come through as calls and clicks and in turn track the conversion. Review collected by and hosted on G2.com.

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LC
Director
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Infinity Call Tracking?

The service. Sure, the product is amazing too but the service and support you receive is second to none Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Absolutely nothing! I am only writing something after my first comment of 'absolutely nothing' as it forces me to write something with more than 40 characters and apparently me disliking absolutely nothing is not enough feedback! Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

End to end customer tracking. Employee training and development. Analysis what advertising mediums are working best and where to allocate budgets Review collected by and hosted on G2.com.

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RW
Online editor
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Infinity Call Tracking?

Infinity offer a great support system to customers. Service is always polite, helpful and speedy.

A range of clear display graphs helps you chart growth and view useful details. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Would be great to receive automated reports to our inbox to track growth more easily and remain up-to-date with ongoing progress. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

It has allowed us to to track our referrals, see which areas we are excelling in and where we need to focus on. We have been able to create a range of bespoke numbers, allowing our business to grow and allowing us to carefully track this growth. Review collected by and hosted on G2.com.

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Verified User in Electrical/Electronic Manufacturing
AE
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Infinity Call Tracking?

The great Infinity team that works with us, no question is to much. A big thank you to Chloe Hackett in support and Lisa Nethercott our CSM, as always you have been brilliant. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Having to flip between the new hub and the portal. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

We have been working with Infinity since 2015 and have installed Infinity across a number of countries. Infinity have allowed us to see more in depth data on all our calls than we have ever had in the past and this is vital for our success. Review collected by and hosted on G2.com.

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JT
Account Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Infinity Call Tracking?

Gives us the degree of tracking we need to understand if a campaign is working or not Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Not found anything yet that hasn't been resolved by helpful support staff Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

understanding more about where leads are coming from and what marketing to concentrate on Review collected by and hosted on G2.com.

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