Infinity Call Tracking
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Infinity Call Tracking
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4.7 out of 5 stars
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Infinity Call Tracking Reviews & Product Details - Page 10

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Infinity Call Tracking Overview

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What is Infinity Call Tracking?

Discover what happens before, during, and after every call, and take real actions to drive marketing and operational efficiencies. Infinity is a world class ISO 27001 Certified call intelligence platform with granular visitor tracking capabilities. Infinity enables you to map the entire customer journey and unlock invaluable insights such as the campaigns, webpages, and exact keywords your customers engaged with before they pick up the phone. Pinpointing where call conversions are coming from will help you see the full picture when it comes to analyzing performance. You’ll be able to generate impressive ROI on your marketing spend by totally eliminating the guesswork around what is generating sales. The Infinity Hub is constantly evolving to empower users to create best-in-class customer experiences by enabling them to integrate with the latest versions of Google Ads, Google Analytics, Looker Studio, Hubspot, Salesforce and many more. We also integrate with Instagram and Facebook which means Infinity users can uncover additional value from their social ads. Our Conversation Analytics suite analyses all inbound and outbound calls, at scale, and offers vital insights into what is and isn’t resulting in positive outcomes. Agent ID provides granular insight into individual agent performance so you can create tailored training sessions geared towards creating seamless customer experiences. Some of the results we’ve helped our customers achieve include: 79% increase in conversions for Flight Centre 64% reduction in Customer Acquisition Costs (CAC) for Pendragon 50% reduction in call centre costs for Access Self Storage

Infinity Call Tracking Details
Discussions
Infinity Call Tracking Community
Languages Supported
English
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Product Description

Infinity Call Tracking is a Cloud based call tracking service with integrated visitor tracking capabilities. With Infinity you can track calls from your website and know exactly which marketing activity brought those visitors to your site.

Seller Details
Seller
Infinity Tracking
Year Founded
2010
HQ Location
Reigate, Surrey
Twitter
@_infinity_co
1,094 Twitter followers
LinkedIn® Page
www.linkedin.com
408 employees on LinkedIn®
MM
Overview Provided by:
Matt McGillicuddy

Recent Infinity Call Tracking Reviews

Joe G.
JG
Joe G.Mid-Market (51-1000 emp.)
5.0 out of 5
"One of the best pitch processes I've experienced from a SaaS provider"
Alex Shrimpton brilliantly presented Infinity's proposition to our business, and as a sales manager was as compelling as he was pleasant to interac...
Read more
Dino T.
DT
Dino T.Enterprise (> 1000 emp.)
5.0 out of 5
"Great service, easy to use software and helpful analytical data"
Creating your own numbers is a breeze, and if you ever do get stuck, the support is fast, efficient and professional while also treating you like a...
Read more
Melissa H.
MH
Melissa H.Enterprise (> 1000 emp.)
5.0 out of 5
"Great platform and knowledgeable team"
The platform is really easy to use. Having come from a very basic call system before, Infinity is easy to use and navigate around. There are a lot ...
Read more

Infinity Call Tracking Pricing

Small Business
£99
per month
Premium
£199
Enterprise
Contact for information
See all 3 Infinity Call Tracking pricing levels
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Infinity Call Tracking Media

Infinity Call Tracking Demo - Infinity Hub - Call Acquisitions
Infinity Hub - Call Acquisitions
Infinity Call Tracking Demo - Infinity Hub - Conversation Analytics Overview
Infinity Hub - Conversation Analytics Overview
Infinity Call Tracking Demo - Infinity Call Tracking - News and Views
Infinity Call Tracking - News and Views
Infinity Call Tracking Demo - Infinity Hub - Goals Overview
Infinity Hub - Goals Overview
Infinity Call Tracking Demo - Infinity Hub - Call Quality
Infinity Hub - Call Quality
Infinity Call Tracking Demo - Infinity Hub - New vs Returning Visits
Infinity Hub - New vs Returning Visits
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Have you used Infinity Call Tracking before?
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119 Infinity Call Tracking Reviews

4.7 out of 5
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119 Infinity Call Tracking Reviews
4.7 out of 5
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4.7 out of 5
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Infinity Call Tracking Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Infinity Call TrackingQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Marketing and Advertising
AM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Infinity Call Tracking?

The volume of helpful data that can be collected from the platform, which can then be used to better inform our clients on how to improve future campaigns/marketing strategies. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

I'm currently not involved in the admin side of setting up the tracking numbers etc., therefore I have no dislikes as of yet - I only use the platform to look at data as and when required. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Understanding what marketing channels are driving calls for our clients. Review collected by and hosted on G2.com.

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Response from Paula Morales of Infinity Call Tracking
Editedit

Great to hear that Eleanor was so helpful in getting you set up, and thanks for the positive review!

Helpful?
Share
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Verified User in Automotive
UA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Infinity Call Tracking?

Industry leading software that is easy to implement, maintain, and provides an unparalleled level of customer and data insight for digital marketing activity. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

I don't dislike anything.................................... Review collected by and hosted on G2.com.

Recommendations to others considering Infinity Call Tracking:

NA Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Infinity gives us the ability to truly understand customer journeys and digital marketing ROI. Review collected by and hosted on G2.com.

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Response from Paula Morales of Infinity Call Tracking
Editedit

Hi there, many thanks for leaving us this review and for all the praise! We're glad the product and service have been effective for you.

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Share
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Samuel O.
SO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Infinity Call Tracking?

The platform, it's like they have their own mini Google Analytics Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

The only flaw it had was that I couldn't see the URL's generating more calls in a simple and quick way, which is now solved with the integration with Google Data Studio Review collected by and hosted on G2.com.

Recommendations to others considering Infinity Call Tracking:

Give it a try and just have a call with them to see the platform. You will be amazed. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

A quick and easy way of controlling how many calls am I receiving through each channel - very helpful for Marketing decisions Review collected by and hosted on G2.com.

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Response from Paula Morales of Infinity Call Tracking
Editedit

Thank you for your feedback, Samuel.

Glad to hear you are using our new Google Data Studio integration.

Helpful?
Share
Admin Approval Link
AO
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Infinity Call Tracking?

Excellent customer service, quick and helpful both for marketing and technical enquiries. Is great to have a dedicated Customer Success Manager, especially if is as brilliant as Eleanor who is always supportive, competent and problem solver. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

It is a bit expensive compared to other competitors. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Managing the high volume of numbers, tracking the call sources and helping the attribution. Review collected by and hosted on G2.com.

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Response from Paula Morales of Infinity Call Tracking
Editedit

Hi Alice, thanks for your positive response, glad to hear our customer success team were so helpful, I'll pass the praise on to Eleanor!

Helpful?
Share
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Verified User in Information Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Infinity Call Tracking?

Receive detailed answers to queries, prompt response. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Would like to see AMP page support, which would assist us. Review collected by and hosted on G2.com.

Recommendations to others considering Infinity Call Tracking:

consider at the start how many pools of tracking you rquire. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Have been trying to rationalise our google paid search, infinity has helped by showing us what converts up, and what to invest the revenue in. Review collected by and hosted on G2.com.

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Response from Paula Morales of Infinity Call Tracking
Editedit

Thanks for your feedback, we're glad to hear you received good service, we'll let the team know!

Helpful?
Share
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Verified User in Business Supplies and Equipment
AB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Infinity Call Tracking?

User friendly dashboard and great support from the team! Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

The process to set up call tracking was quite long but the support team helped walk me through it Review collected by and hosted on G2.com.

Recommendations to others considering Infinity Call Tracking:

Definitely make the set up process easier - using Google Ads Editor to set up the tracking template was a nightmare Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Granular call tracking Review collected by and hosted on G2.com.

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Response from Paula Morales of Infinity Call Tracking
Editedit

Hi there, thanks for dropping us this review, it's great to hear that the UI has been clear and support team have been so helpful!

Helpful?
Share
Admin Approval Link
JA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Infinity Call Tracking?

Communication, level of support & delivery on time Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Nothing to dislike. Works well an very pleased with the solution Review collected by and hosted on G2.com.

Recommendations to others considering Infinity Call Tracking:

Good product, easy to manage & well supported Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Call traffic by source & activity by destination. Group wide customer facing IVR Review collected by and hosted on G2.com.

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Response from Paula Morales of Infinity Call Tracking
Editedit

Hi Jonathan, thanks for the review, I'll pass your praise on to the team!

Helpful?
Share
Admin Approval Link
Craig C.
CC
Group Marketing Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Infinity Call Tracking?

Eleanor has been a great help, always quick to respond and answers all queries thoroughly. Always more than helpful and would definitely recommend. Thanks for all your help Eleanor! :) Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Nothing so far, always had a good experience. Eleanor and the team have been great! Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Number tracking for various marketing campaigns. Review collected by and hosted on G2.com.

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Response from Paula Morales of Infinity Call Tracking
Editedit

Thanks, Craig. Eleanor will be pleased to hear your feedback!

Helpful?
Share
Admin Approval Link
Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Infinity Call Tracking?

Sam and the team have been incredible helpful over the past 6 months. Sending over call lists, sorting out any queries and most recently being able to save a number from being deleted that would've cost our marketing team quite a bit of work. Everything is always dealt with in a very timely manner and to our expectations. Can't fault the service at all and would definitely recommend. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

There are no downsides to using Infinity. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Being able to track where calls come from, their frequency and if they lead to a conversion is invaluable. Review collected by and hosted on G2.com.

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Response from Paula Morales of Infinity Call Tracking
Editedit

Great feedback, thanks. I will let Sam know :)

Helpful?
Share
Admin Approval Link
JN
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Infinity Call Tracking?

The call tracking services we use with Infinity are a great addition to our marketing strategy. The integration with AdWords and Analytics gives us insights that are very useful. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Nothing to dislike the service is very straight forward. Integration to your site does require a developer. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

We track what marketing channels our calls come from. Review collected by and hosted on G2.com.

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Response from Paula Morales of Infinity Call Tracking
Editedit

Hi Jason, thanks for dropping by and leaving a review. Nice to hear that you are taking advantages of our integration with the Google Suite. We recently launched an integration with Google Data Studio, in case you are interested. We also have a couple of exciting integrations coming soon ;).

Helpful?
Share
Admin Approval Link

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