Infinity Call Tracking Reviews & Product Details

Alex Shrimpton brilliantly presented Infinity's proposition to our business, and as a sales manager was as compelling as he was pleasant to interact with for our team.

Not only did Alex take the time to truly listen to our use case and make sure Infinity was the best fit for our current business challenges, though impressively he also thoroughly researched our business, and spent time carefully and strategically as to how we could best realise value in partnering with Infinity.

I felt every and any question I asked was properly and articulately answered. Reassuringly Alex put any concern I had to rest, and genuinely made the sales process of finding our ideal solution pain-free and actually enjoyable.

Ease of implementation was reassuringly explained. ease of integration was made simple, and showcasing the value of the product was smooth with well explained demonstration of their a clear timeline on time to live and time to first value.

Hands-down, this was by far the most professional, polished, and positive sales experience I've ever had. Alex has set the bar high for anyone pitching in the future.

I genuinely enjoyed meeting Alex, his colleague Matthew, and our discussions and look forward to using Infinity. I'm greatly impressed by the capabilities of the product and can see extreme potential with our projected use cases.

Keep up the great work onboarding, advocating, and building an incredible product. Review collected by and hosted on G2.com.

There isn't anything I disliked about Infinity. Review collected by and hosted on G2.com.

What I like best about Infinity Call Tracking is its ability to provide detailed insights into customer interactions, allowing for a deeper understanding of how calls contribute to the customer journey. Its advanced attribution capabilities ensure that I can accurately track calls back to specific marketing campaigns, channels, and even keywords. This data-driven approach not only improves marketing ROI but also helps optimize overall strategy by highlighting what works and what doesn’t. Additionally, the integration flexibility with other tools and CRMs makes it a seamless part of a broader marketing ecosystem. Review collected by and hosted on G2.com.

The interface, while feature-rich, can feel overwhelming at times due to the vast amount of data and options available. Additionally, some integrations and customizations may require technical expertise, making it less accessible for teams without dedicated resources for setup and maintenance. Review collected by and hosted on G2.com.

Creating your own numbers is a breeze, and if you ever do get stuck, the support is fast, efficient and professional while also treating you like a person and not just an account. Review collected by and hosted on G2.com.

The ability to self create Irish numbers would be welcomed, but they can be ordered via support when needed. Review collected by and hosted on G2.com.

Very reliable company with great support every time! Review collected by and hosted on G2.com.

Nothing to dislike in my experience of infinity Review collected by and hosted on G2.com.

Infinity's capabilities have allowed our marketing team to have a full 360 view of where our marketing calls are coming from.

Each team can monitor their campaigns' performance against campaign type, channel, keyword and customer segment - Online and offline.

Integrations are easy to set up and allow us to access and share data across our various platforms, enabling us to find actionable insights to optimise future campaigns that drive sales performance. Review collected by and hosted on G2.com.

As Infinity is not a telephony business, tracking outbound calls against each agent is limited. However, we are currently working with the Customer Success team to report on this within Infinity via a custom integration setup. Review collected by and hosted on G2.com.

Infinity has allowed us to segment and evaluate calls from custom channel groupings. The recording features have allowed us to audit both call quality and rating accuracy by call advisors. Account support is responsive and knowledgeable. Review collected by and hosted on G2.com.

While infinity can track individual online journies between website visits and calls, the system lacks the ability to aggregate this valuable data and present it back at a macro level - you are left with an individual 'Last click' view of performance.

The analytics and dashboard functionality is limited and disjointed. You cannot build custom dashboards / reports.

You currently have no way to introduce more or different call rating goals - you are limited to Sales & Non-Sales. It would be good to provide both custom ratings and recordings. Review collected by and hosted on G2.com.

The ability to utilise the conversation analytics to find calls relating to problems we may be having on our website or wider market conditions. Review collected by and hosted on G2.com.

It can sometimes be time consuming exporting the data and having to go through each individual call. One way in which I think this could be improved is by linking conversation analytics to adobe analytics to understand where the main drivers are coming from i.e., looking at meter reading journey conversion then having infinity show how many calls froma certain page mentioned meter reading keyword groups. If this is already a feature then educational videos on how to do this or get the most out of it would be great. Review collected by and hosted on G2.com.

The visibility around what campaigns are working. It's taking us a while internally to get our data right to show the most useful information, but we're getting some real progress now. Our account manager is fantastic, as she's on the same page as us. We have weekly/bi-weekly calls to keep progress and momentum going with projects, and she keeps on top of us getting our data sorted - thanks for nudging us when we need it, and for pushing us to get the most out of our data! Review collected by and hosted on G2.com.

I don't dislike anything on the infinity end - just our lack of organisation in all honesty. Our account over the years has been owned by many different people, so the consolidation has taken some time to get all accounts managed in the same way. Review collected by and hosted on G2.com.

Infinity Call Tracking has provided invaluable data and MI on why people are calling the business. We have been using the product for 5 years and we have made fantastic improvements in our marketing performance. Thanks to Infinity we have improved our online journeys, successfully executed our DM camapigns and implemented various strategic A/B tests.

Everyone we've worked with at Infinity have been extremely helpful and passionate about their product, working with us to implement the best solution for our strategic goals. Review collected by and hosted on G2.com.

For our business, there are limitations with call tracking in the sense that it isn't available on all of our inbound calls and therefore we miss some valuable MI, but this isn't due to an Infinity shortfall, instead it's our business infrastructure. Review collected by and hosted on G2.com.

Call tracking in general is a solution we advocate for so many clients to get more insights into what's driving conversions. But with Infinity you get the ability to denote outcomes (via outcome tracking) that really take that to another level. Although it's not my field, a second feature that I have a lot of time for is the conversation analytics - great for understanding whether call handler scripts are being utilised properly! Review collected by and hosted on G2.com.

There's nothing I've come across yet that I'd say I dislike. Review collected by and hosted on G2.com.