ICAPTURE has helped us collect leads and organize follow-ups for over 4 years at large scale events and trade shows. It's very simple to setup and has endless capabilities. Whenever assistance is needed, customer support is quick to repsond and always helpful. Having MARKETO integration is a huge benefit and reason we utilize ICAPTURE so frequently. Would highlighy reccomend for anyone searching for the perfect lead capture tool. Review collected by and hosted on G2.com.

Lead forms used to be easier to customize on our own, now since we've standardized it requires more customer support involvemnt. They are great but could be more self sufficent if we could edit/add/delete/rework all fields per event. Review collected by and hosted on G2.com.

After researching into this, I'm glad we finally decided to implement this at our tradeshows. It has streamlined our process for capturing leads and minimized the additional work we do tied to lead entry. It was easy to use and train our team and quick integration with our CRM. We've now used it at all our large tradeshows and can't wait to see what new features they come out with. Review collected by and hosted on G2.com.

There are a few things I'd like to see for an update, such as more customized emails coming out directly from iCapture, but that's about it. Review collected by and hosted on G2.com.

I spent quite a lot of time researching tools we could use to capture leads at all of our tradeshows and ensure that the salespeople had an easy to use, integrated, and standardized tool. After a ton of research, iCapture seemed like the obvious choice and spoke from experience in our discovery calls, they truly understood our exact challenges with tradeshow lead capture. Our onboarding experience has been phenomenal, the support is amazing and instantly replies through their live chat. The system is completely integrated with our MAP and our CRM, and the mapping was made easy with our Account Executive. I can see who has and has not downloaded the application, making it super easy to send out reminders to those specific people.

The biggest benefit of all, iCapture licenses are based on an annual cost, not events run, not users at the events. Let that sink in. We're currently planning to use iCapture for over 50 events next year and this is going to represent huge cost savings and time savings on my end managing imports and mapping. Truly, I do not have enough good stuff to say about iCapture. Review collected by and hosted on G2.com.

I feel like creating the forms and mapping to our MAP and CRM could be done ourselves for more technologically inclined users but I totally understand that this poses a liability to their support if the users are given that much control.

I do not feel like I have been using iCapture long enough to make an accurate statement here but what I will say is that so far, they've made it impossible to pick anything I don't like. Review collected by and hosted on G2.com.

It is extremely easy to use and the service is just amazing! Review collected by and hosted on G2.com.

Some limitations, but I have talked with some of their delelopers and they listen to what their customers want -- it's nice that they are trying to make improvements. Review collected by and hosted on G2.com.

The iCapture software has transformed our tradeshow practices. It eliminates the need for handwritten notes, never mind the headache associated with trying to reread them after the show, and with the seamless Salesforce integration, there is no need for hours of manual entry! The app and back office are flexible and intuitive, while the staff’s customer support is TOP NOTCH! Review collected by and hosted on G2.com.

We haven't had any complaints from of the teammemebers using iCapture. Review collected by and hosted on G2.com.

I love how quickly the customer success managers and the account managers respond to questions and issues. It helps to not have to wait long periods for solutions. Review collected by and hosted on G2.com.

If our sales team on the floor does something incorrect, it is difficult to make changes in the back office. Review collected by and hosted on G2.com.

Easy to use, easy to update, makes it more fun for the sales team to compete for lead scans at events. Customer support is amazing. Our account rep is helpful, knowledgeable and just so nice to interact with. Review collected by and hosted on G2.com.

No downside on iCaptures side but is is an added costs when confernce venues charging for APIs to link to badge scanning Review collected by and hosted on G2.com.

iCapture has streamlined our lead capture and routing process significantly. It's great there is no limit to number of devices we can use it on at a meeting. This has significantly increased the number of contacts we're able to scan. Review collected by and hosted on G2.com.

Not much but it would be nice to be able to update some of the terminology in the platform to work for our organization. Example, every scan is referred to as a "lead" when really our view of it is the total shown is "total engagements". Same for some of the reporting. Nothing you can't train to though. Review collected by and hosted on G2.com.

iCapture is easy to integrate with Marketo programs, and the iCapture team is always willing to step in if there's a new event scenario or your capture form needs attention. Review collected by and hosted on G2.com.

Nothing. iCapture has been great to use. Review collected by and hosted on G2.com.

The iCapture team is responsive, solution-oriented, and always willing to answer my questions. I tried a leading competitor before this and our trial failed. When iCapture came into the picture everything became a lot easier. I'm able to seamlessly integrate badge kits and arm my sales team with an easy way to capture leads at any event they attend. Review collected by and hosted on G2.com.

Nothing.I like the iCapture platform and all that it entails. From integration, to execution, they always have my back and are willing to help me make the most of my experience. I love using iCapture. Review collected by and hosted on G2.com.