iCapture Reviews & Product Details - Page 7

The iCapture platform makes digitally transforming your events easy with a backend platform for administrators and a user friendly front end app for our sales team. The iCapture team is very hands-on in helping guide the process to successful implementation. Review collected by and hosted on G2.com.

Mapping fields to the CRM can be time-consuming, but once set up is reusable. Review collected by and hosted on G2.com.

iCapture is incredibly easy to use and makes follow-up so much quicker after trade shows. Their support team is top notch! Anytime I have a question they are very quick and passionate in their response. Review collected by and hosted on G2.com.

There isn't much that I dislike. Initial setup is time-consuming but necessary to be successful. Review collected by and hosted on G2.com.

The reps and the admins find it so easy to use! Our reps love that it's a single app for all of the trade shows, so they don't have to learn a new one each time. And their support team has been phenomenal to work with - they've even implemented some new features based on feedback from our reps. When we implemented iCapture, we did a soft launch with a few reps and a couple of shows to test it out. The implementation was not difficult and was very quick. Review collected by and hosted on G2.com.

Working through initial testing of the templates/questionnaires has been tough. There's a lot of back and forth, but that may be cause our questionnaires are complicated. Review collected by and hosted on G2.com.

Integration of information into our systems. Our B2B employees no longer have to write down information on leads, enter them into their own excel grid and send out cards to our BDMs which saves time and creates efficiency at events. We are creating a more holistic process for our tradeshows and conferences across the company which is benefiting us

Also, the support that we have from iCapture helps the process run smoothly. Our Success Manager is quick to answer questions, offer new insights and builds our surveys quickly. Review collected by and hosted on G2.com.

I really cannot think of anything that I do not like at this time. Review collected by and hosted on G2.com.

I said it in April when I used iCapture and I’ll say it again... I wish all lead generation companies were as good as iCapture. Easy to use platform, exceptional customer service (not sure what other word I can use that means more than exceptional), and just all around freaking awesome. Thank you once again for the professional service and the speed at which you and the iCapture team do everything. It is very much appreciated in a “we’ll get back to you in 3-5 business days” world. Working with iCapture makes me look like a Rockstar on my team! Review collected by and hosted on G2.com.

That I have to use other companies. I wish I could use iCapture at all my events because it is by far the easiest to use with the most friend user interface.I do not dislike anything about iCapture. Review collected by and hosted on G2.com.

It is great that questionnaires can be set up months in advance, and that our employees attending the tradeshow will not have to re-download and re-learn a new app each time. I like that it integrates with our CRM system and that all of our leads from each show can automatically be organized, tagged and emailed before we even leave the show! The support at iCapture is always quick to respond and help out when needed. Review collected by and hosted on G2.com.

We recently had an issue where we believe that some of our leads that we scanned were not saved. This is unusual and we haven't had this issue before, but it is a bummer to lose lead information. When we first started using iCapture, the app would crash every once in a while, but I haven't noticed that issue lately, so that is a nice improvement. Review collected by and hosted on G2.com.

I love that iCapture is continuously improving and building on their product. It is so easy to use and intuitive as it is, but they still find new ways to improve. It is always getting even better! And their customer service is top notch - they are ALWAYS avaiable when i have a question! Review collected by and hosted on G2.com.

My only problems "were" when I would have an event that was using another vendor for badge scanning, and I could not map to that vendor's badges for one reason or another. My reps would want to use the other app for scanning capabilities, but that prevented immediate integration into our CRM and marketing programs. But - as I said they are always improving - they even found a fix for that problem. So now, no complaints! Review collected by and hosted on G2.com.

I like the fact that I can read what I need to enter in our database, whereas before using ICapture we needed to use material written by students. Very hard to decipher. Review collected by and hosted on G2.com.

There is really nothing to dislike. It is easy to use. The only thing I would change is being able to delete materials already assessed. Review collected by and hosted on G2.com.

Our team uses iCapture mostly for lead capture at events. iCapture gets the job done. What separates them is their grade-A support team. They will chat with you and/or get on the phone with you at any time of day to resolve your issues. Review collected by and hosted on G2.com.

In order to edit a capture template, you need to go through their support team. This is time consuming and could likely be done with an admin type user. Review collected by and hosted on G2.com.

The flexibility of the platform. This allows us to alter questionnaires for multiple shows to ensure we are asking the relevant questions. The team at iCapture is always quick to respond with any support I may need. Review collected by and hosted on G2.com.

The creation process is not the most user friendly. This could use a little more work to make it easier for clients to manage the platforms themselves. Review collected by and hosted on G2.com.