It's very clear and to me it's intuitive -- easy to add new constituents, for example. I love that I don't have to separately add workplaces and associate them individually as one does in Hubspot. Review collected by and hosted on G2.com.
I just mentioned Hubspot -- with Hubspot as well as every other system I've used (Salesforce, Blackbaud Raiser's Edge) you can easily tie emails to the constituent record either by tying it to the email platform or by sending it from within the platform. Neither is possible with Humanitru, and the inefficiency of adding a separate action and recording the email is a little clunky. I would also like to have the ability to develop out own donor pages, which I understand is coming in 2025. Review collected by and hosted on G2.com.
Video Reviews
Amazing product & customer service
64 out of 65 Total Reviews for Humanitru
Overall Review Sentiment for Humanitru
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Filtering featuers pretty rubust. I like the ability to create unlimited customizable fields that fit what you need to track. Responsive customer support is nice. Review collected by and hosted on G2.com.
There is not standardization in the system of fields - meaning if I want all my constituent names to be formated the same the system can't standardize that, I have to with entering the information. The unique idintifer for contituentes is an email address so I wish that it would flag any new constituents being added with the same email address. Also wish there spouses had an extra selection in relationships and that the system would automatically put all campagin information (gifts, contact, etc) on both spouses cards. I wish donations tracked in a different area then emails, letters, and other corrispondance. Review collected by and hosted on G2.com.
This CRM is a dream come true for development. Between the email nudges, insights, and stewardship it's like having a third employee. The integrations with other platforms are seamless. Very customizable. Constituent profiles are set up like a timeline, super easy to navigate. The Humanitru team is always available and quick to respond. The search bar might be the best part - you can search a name, number, address, the fragment of a name and it'll find what you're looking for. Review collected by and hosted on G2.com.
Ideal for development and uses integrations for other necessary applications. Fairly new, so additions are being introduced and improved in real-time. Review collected by and hosted on G2.com.
The staff at Humanitru is extremely helpful in training your organization on how to use the database, customizing reports and certain functions for your organization's needs, and helping set up various integrations. Our organization uses the system every day to run reports and do mailings. Over the past several months, Humanitru has worked closely with us to clean up our data and optimize our reporting/mailing strategies. There is a lot this system is capable of doing, and it continues to grow each year. Review collected by and hosted on G2.com.
The system is not the most intuitive, but once you learn how to use it, you will find all of the features you need. They are also constantly updating their features to make it easier to use. Having been a long-time partner, it has continued to improved since we started working with them. Review collected by and hosted on G2.com.
Humanitru works well with so many products. The ability to connect to your mail accounts and quickbooks is unmatched. The stewardship automation is also really great and easy to use. Review collected by and hosted on G2.com.
The customer support is very quick to reply but lacks quality in response. A huge problem we encounter is trying to learn the products at hand. The team at Humanitru knows their product very well and is very knowledgable but their ability to explain that product and relate to their customer's is constantly disappointing. Review collected by and hosted on G2.com.
We appreciate the ability to search our constituents as well as ability to create new campaigns. We do use the system frequently and have had no problem getting customer support when needed. Review collected by and hosted on G2.com.
I do wish that the integration was a bit more simplified. We had difficulty when we needed to change our membership system. And the flexibility of the payment set up system has not been ideal. Review collected by and hosted on G2.com.
Humanitru helps to streamline many processes that come with managing several volunteers, and the events that they attend. Since the website sends information directly to me email, it helps me from misisng out on important updates. While navigating the site, if things are not entirely clear, there is lots of information in the existing help center. Review collected by and hosted on G2.com.
Some menu options within Humanitru are not entirely clear or intuitive upon first using the application. This includes things like the settings option being underneath a scroll bar on the left side, as opposed to the drop-down where your profile is located. Review collected by and hosted on G2.com.
Humanitru is development software for the development professional. The folks there are incredibly supportive and speak the donor-centric language that can make or break development software use. They understand what the objectives are for those using the software. Their customer service is superb; Megan, Jody, and Kyle are fantastic to work with and incredibly responsive. They are also open to discussing what our needs are anytime, and even making revisions or fixes where possible. We consider Humanitru a valued partner in our fundraising endeavors. I would absolutely recommend this platform and their company. Review collected by and hosted on G2.com.
I wouldn't say that I dislike this part about Humanitru, but there is a learning curve for entering and pulling information out of the system accurately and with ease. This would be the case with any software though. Review collected by and hosted on G2.com.
when i have a question I am easily able to talk to my customer service rep and get problems resolved. The affordability espeically as a small nonprofit with a tight budget helps. I like that my number of constituants is based on donor giving and not number of entries. This allows me to track students and other participants not just donors. Review collected by and hosted on G2.com.
I wish the evergreen pages could look differently both from a volunteer standpoint and event. I know that our organization uses humanitru in probably not its intended purpose but being able to adjust a few features would be nice. Review collected by and hosted on G2.com.
Humantru is very user-friendly, and the customer support is the best. In the rare instances I can not find what I need in the help center, the support team responds with detailed step-by-step directions almost immediately. Review collected by and hosted on G2.com.
There is nothing I dislike about the CRM Review collected by and hosted on G2.com.
What I like most about Humanitru is that it's simple and easy to understand. Review collected by and hosted on G2.com.
The downside of using Humanitru is sometimes it can run really slow despite having a high speed internet connection. Review collected by and hosted on G2.com.
