Housecall Pro Pros and Cons

I liked it it gives you a breakdown of the square footage of your home and also helps you with the situation about notifying your customer that you will be arriving in a certain time frame. Review collected by and hosted on G2.com.

I really don’t have much to dislike, at this point I would say that everything I am using with Housecall Pro has not disappointed me Review collected by and hosted on G2.com.

Overall a great product and would recommend it for other people and family and friends Review collected by and hosted on G2.com.

there are a few glitches that need to be worked out but I am doing fine with it Review collected by and hosted on G2.com.

I feel like when I am speaking with a customer there is a flow to asking the questions. And I like how packages of services and pricing can be listed and added easily. Review collected by and hosted on G2.com.

I have found it difficult to edit any information in HouseCall Pro. When a customer calls in to update information it often reverts back to the old address. We don't want to create new customer profiles so this can cause a problem. Review collected by and hosted on G2.com.

It's so easy to use!! Cuts my time in half putting in patients' info and makes my day so much easier! Review collected by and hosted on G2.com.

Everything is spot on! Maybe less steps but not really a complaint Review collected by and hosted on G2.com.

Good program. Easy to use recommending to everyone Review collected by and hosted on G2.com.

Nothing negative to say. Lovely program Review collected by and hosted on G2.com.

Dispatching and notification capabilities. Birds eye calendar view of which installers were scheduled for which date/time. Review collected by and hosted on G2.com.

I have a seasonal/holiday lighting business and my installers were struggling using the app, not sure when to close out an estimate if it did not sell (even after going through tutorials and training)... I received many comments on its 'clunkiness'.

As a business owner, I was surprised it did not have an API that I could use to integrate with other apps (which is a common standard these days). I also had no way of tracking online conversions into Google Analytics (we use their landing page that has their form for self-booked appointments, but no way to trigger a conversion in GA - when I asked Support about simple conversion tracking it was like I was speaking Greek).

We also had an issue where the admin email address could not be an alias (e.g. team@company.com) as their server saw this as a bad thing and would refuse to send us email to that address...When I asked, I was told they have 99% deliverability and that it is on our side. This forced me to use a single mailbox as an admin email in order to receive their email notifications...

When I tried to export to a CSV, instead of providing me the CSV instantly, I had to wait for them to send me an email (which seemed odd as the file is so small... the email notification did not work one weekend due to what I mentioned above, and their after hours support team was clueless, so that delayed my operations during a peak time for me). Review collected by and hosted on G2.com.

Multiple iterations for one job means that we could track each visit to a clients house to see how many visits it took to solve a problem and investigate what is causing failed visits. It also kept all of the notes and pictures in the progression so that each technician can research what has been done in the past.

Job attachments made it easy to document what was performed and the issues encountered on each visit. The process for adding pictures is easy.

tracking what is paid on the calendar view was very nice. I liked to look at the week and see which jobs were still waiting on payments. Review collected by and hosted on G2.com.

The calendar other than the benefit above is a train wreck. It always defaults to a view that isn't very useful. Adding something or moving something in the calendar takes a ridiculous amount of clicks.

There are very few integrations.

Contact import is buggy.

Geolocation aware job clock in and out should be part of the package.

Customer support is not very helpful.

The speed of the website is often painfully slow.

The lack of task management in the system allows items to fall through the cracks. Review collected by and hosted on G2.com.

I love that many apps are integrated in the system. I don’t have to go to multiple apps in order to get things done for my office. HouseCall helps me run my moving company effectively. Review collected by and hosted on G2.com.

I dislike not having the option to add electronic paperwork for customers to sign and write electronically on. Review collected by and hosted on G2.com.

Hands down, the customer service from the Housecall Pro team. Don't get me wrong, the software is great and has literally changed the way we do business (service plumbing), but the best part is that the Housecall Pro team has our back. When I have a question or see something I want to change, I can chat with someone on the team and get it figured out within minutes.

My second favorite feature is automated communication. From text notifications to email reminders, our customers are never left in the dark. They know who is coming, when they are arriving and when we're finished, and who we are long after we're gone. The follow-up email campaigns have allows us to request reviews and get feedback from customers, and we'll often hear from customers weeks and months after a service call due to these simple set-and-forget campaigns. Review collected by and hosted on G2.com.

There's very little to dislike about Housecall Pro. If I had to come up with something, it would be the lack of customization in a few areas. There are some automatic emails and text messages which I can't rewrite. Even this has been changing, though, as I see more control being added on a weekly basis. Review collected by and hosted on G2.com.

There is no longer a need for anyone but my service tech to interact with the customer under normal operation. Customers get 4 touch points before the rep even visits their house and it's all automated! Review collected by and hosted on G2.com.

I'm a fairly new user but I haven't found anything I don't like yet so far. I don't know that I'll find anything either. Review collected by and hosted on G2.com.