Housecall Pro Pros and Cons

I like that the interface is fairly polished, easy to use, and accessible on mobile. Review collected by and hosted on G2.com.

I dislike the pricing tiers, they seem overpriced. I also dislike the lack of offline usability. When out on jobs in areas with little to no cell service, the mobile app is unusable. I have suggested this fix to them and they say that thats one of the most requested features. This was a few years ago, and still no fix. Review collected by and hosted on G2.com.

The engineers and team at HCP really put a lot into their software. Every week we see new updates and changes with features added. There is no end to what gets added. The features are unbelievable. They have helped grow our business and our customers love use of technology with text message notifications and online bill pay. Review collected by and hosted on G2.com.

There are features I would like to see added. Granted I have made a request. HCP is very open to feedback and write down all requests. I have seen a few of my requests become real features. I am sure this will happen again. Review collected by and hosted on G2.com.

The best part is the support team! They are accessible, responsive, and friendly. They listen to user feedback and are always providing updates and new features. Review collected by and hosted on G2.com.

The calendar/schedule is slow, clunky, cluttered. It takes a long time to schedule and re-assign each job.

There are no email or text reminders for employees.

Their email notifications and invoice templates lack customization. It would be helpful if we could replace the word "professional" and "appointment" with words that are more appropriate to our industry. Review collected by and hosted on G2.com.

The fact that I can see notes on specific jobs and add my own notes Review collected by and hosted on G2.com.

The fact that it doesn't update frequently Review collected by and hosted on G2.com.

Easy to use for people working overtime. Program updates by itself so employees are getting what they worked for Review collected by and hosted on G2.com.

Honestly nothing. Been using for a year now and it’s simple Review collected by and hosted on G2.com.

That you can advertise your products or services on there, especially if your a Healthcare worker. Review collected by and hosted on G2.com.

Nothing that I dislike, except when you would have to be able to pay a high cost just to be able to use their services. Review collected by and hosted on G2.com.

I like the ease of use for employees and users in the field. It is simple, yet allows our company to be in contact with our customers. From the office perspective, we have reduced how many invoices we are sending the mail significantly. Our customers like receiving e-mails from us, including the invoices. The portal for payment is easy to use. There has been a significant increase in online payments through the portal. Review collected by and hosted on G2.com.

The times on the schedule page, need to somehow be highlighted or the top of the hour bolded. It is really difficult to schedule an appointment on the week view for Friday, because the time is in the far left margin. Review collected by and hosted on G2.com.

I like that it is easy to use and makes my life a little bit simpler Review collected by and hosted on G2.com.

There is really nothing to dislike. Great software. Review collected by and hosted on G2.com.

Housecall Pro allows you to easily coordinate estimates, projects, and communication throughout your team in a simplified and easy to use way. Housecall also gives you the opportunity to send your clients real time messages when you are on the way for an estimate or job. This feature alone has allowed us to free office personal time. Review collected by and hosted on G2.com.

Although Housecall has a modern design, it sometimes glitches in its viewing screens depending on the browser. Customer service is usually pretty good, however at times is unaware of an issue. Another dislike would be the way projhects and events are laid out. If you have more than one project at any given time on a specific day, it tends to become conjoined and "mashed" together. Review collected by and hosted on G2.com.

Everyone can communicate with each other, share pictures and documents, write notes, change incorrect information, get maps, use text/phone to reach customers... customers can pay online, contact us, and we can give them alerts to when we are on the way. It is just amazingly complete. Review collected by and hosted on G2.com.

The back end does not let us segment our clients into those who do and don't want email or mailing. This would be a very helpful feature. Review collected by and hosted on G2.com.