Housecall Pro Reviews & Product Details

Housecall Pro is very user-friendly and easy to implement. I like the price book setup, the ease of taking credit/debit cards, and the customer & job tags. It is also easy to track lead sources. I like the customer support. It's great being able to jump on at any time and get answers & help. The integration with QB Online has been easy so far, there are a few hiccups, but I understand there isn't perfect software. We have used other programs and when comparing, HCP ranks stronger in the areas that benefit us the most. I also like that they are always upgrading and adding features.

We use HCP daily and would truly be lost without it. We changed over from another company in 2021 and it has been a great experience. Review collected by and hosted on G2.com.

The Reports. They have improved over the years, but there is no way to track commissions on particular services. The reporting with the last company was much better. It allowed you to set up the tech and what their commission rate was, then when they upselled a product/service, you could check "commission" and the report would show what they sold, the cost (minus discounts), and what the commissions were. I could pull the report without doing any calculations and it put the responsibility for the tech to note their commissions. There are a few other little annoyances like being unable to discount an individual line item or adding a tip for checks that pulls over to QB like the CC tips do. If I sat here long enough, I am sure I could list a few more, but even with these, HCP still ranks higher than the other programs we have used. Review collected by and hosted on G2.com.

The thing I always come back to with Housecall Pro is how user friendly it is. Any sort of field software is only as good as the techs using it. If the technician can't/won't/has a hard time using it, then no amount of features, nor cutting edge technology, will make it a good software. Housecall has focused intensely on their design and making it easy for anyone to pick up and quickly become familiar with it. That is invaluable for me as a small business owner, and reducing that training time. Review collected by and hosted on G2.com.

The biggest issue from my perspective is the *seeming* intent of the software developers to continue to generate new projects and scopes, without fully seeing through the development of current projects/added features/existing features etc.

As Truett Cathy, the late founder of Chick-fil-A, once said "If we get better, our customers will demand we get bigger." This was in direct dispute of his top Executive Board who had been insisting that they open more stores, faster, in order to compete with other chains for market share.

Sometimes, from the product consumer pov, and a consumer who has been with HCP for a number of years now, it seems HCP is attempting to get bigger at the expense of getting better (at what they already do). Review collected by and hosted on G2.com.

It's easy to learn even for those not technically savy and keeps our business organized and streamlined. We are able to efficiently generate estimates, invoices and keep track of customer history and notes. I can also appreciate the continued improvements and enhancements the HCP developers continue to add and the integrations are easy without needing to be an IT expert. Review collected by and hosted on G2.com.

The app can be 'glitchy' and not do all the things it should be all the time. There are small nuances I personally would like to see improved such as the 'copy to job' function for approved estimates to be a 1-click in the pipeline; however, most of my dislikes are just personal preferences. I am seeing some areas where it looks like there are integrations or add-ons being offered that seem to be 'extra' and some of that is being 'sold' pretty strongly through pop ups and emails. However, for what we need and do we are very happy with HCP. Review collected by and hosted on G2.com.

I was speaking with my father in regards to growing my business, his input was to hire an operations manager that could handle all the task I handle so I could open some new markets. Insert House Call Pro, I was already using it to about 60% efficiency. On paper an upper level manager was going to cost me about 85k a year in salary cap. I pondered on how I could avoid this expensive but critical decision. I decided to invest alittle more money into HCP's more niche features. Man it has been the absolute best decision I have made for myself and my orgnization. Next week on the 13th, I will be attending a kick off meeting for Louisiana and Texas simulataniously. Then after the first of the year it will be on to Oklahoma. Sorry for the wordy response, so to answer the question. I like the fact that HCP are innovators who will listen to their base and try to implement and 9/10 they knock it out of the park. When i first became a client, I called HCP my CRM tool. Now Its clear to me, they are an ERP tool. Its extremely easy to add new features that integrate with my other softwares. Its so easy to get a hold of customer support and tailor my plan directly to my business's unique needs. I can log in every morning and see where all my human capital is and what my AR is and move on from there. Review collected by and hosted on G2.com.

The only thing i dislike about HCP is the fact that I didnt begin using it earlier in my business's lifecycle! Review collected by and hosted on G2.com.

It's very user friendly and has to many features that I didn't even know I needed. When we implemented HCP into our business, it was a smooth transition and organized all of our customers with attached jobs and invoices. The HCP team has quick responses anytime I have a question. We use it daily to schedule estimates which also makes booking jobs a breeze! I run the office and the techs can attach pictures and notes right to the job. Receiving reviews, automatic reminders for past due invoices, revenue reports, HCP has it all. Definately recommend HCP to business owners! Review collected by and hosted on G2.com.

I really haven't found anything I dislike. It has made my job so much easier and organized. I love HCP! Review collected by and hosted on G2.com.

- The team can be on the same page -Notifications for customers - Keep our guys up to date on their schedules - process payments - Clock-in and out system - sections for notes and photos per job - pipeline is very helpful - scheduling system is very easy Review collected by and hosted on G2.com.

There should be something in the system for when we want to put an employee out for a holiday. At this time, it only lets us place the employee on an "event" which is barely visible and it doesn't stop anyone from putting that employee on a job. There should be something where if you try to schedule an employee and it overlaps with another job or an event, at least a notification should pop-up to say "Hey, this person is already booked for something, are you sure?" and let us figure it out from there.

Also it would be great if you had something specifically for us to put an employee out for vacation. Something that allows us block them from being scheduled. As we are a growing company, it would be best to keep track to make sure over-booking would not be an issue. Review collected by and hosted on G2.com.

They are definitely professional and have lots of a great team. Anythime I need anything done it's gets done urgently Review collected by and hosted on G2.com.

I own a window cleaning business, and it would be nice to have a way to implement service plans but not the one HCP provides. I would like a way to schedule a client and have a custom interface to do recurring cleanings with that person. I tried the service plans option as well but I can only customize to the masses. I'd like a way to have a service plan per customer. I'd actually like to contact someone about this because it would greatly help my business. Review collected by and hosted on G2.com.

Leads generate directly from multiple apps like Thumbtack, then easily transform into Estimates, Jobs when customers approve them, and invoices when the work is done. Great audit trail, automations to remind customers by email and text.

I love having multiple options on a single estimate for multiple jobs or upsell options. Support is fantastic and the rate of new features that are impactful is impressive. Review collected by and hosted on G2.com.

I wish I could communicate by text to multiple phone numbers like I can with multiple emails. That's about it so q Review collected by and hosted on G2.com.

Everything in one platform. Scheduling, CRM, estimating, invoicing, photo capture, notes for customers and addresses or jobs only, materials and services lists and tracking, integrations with lead services, and a lot more. Review collected by and hosted on G2.com.

Some features are buggy at times namely the photo uploading on mobile has caused issues several times and been a major point of frustration.

Offline options need to continue to improve as my service areas are often outside of cell coverage.

Some carryover of notes, pictures, etc are too limited to specific jobs or pages at times making one have to jump between pages or tabs too much it seems. Review collected by and hosted on G2.com.