Hiya Connect Branded Caller ID Reviews & Product Details

Hiya has proven effective in reducing spam calls by 20%, which has helped our team focus more on meaningful client interactions. The platform is intuitive and integrates well into our workflow, enabling us to prioritize legitimate calls and improve response rates. This added layer of filtering has streamlined our day-to-day operations Review collected by and hosted on G2.com.

While Hiya performs well in screening calls, I believe it could benefit from additional customization options, like more adaptable notifications or broader CRM integration. These enhancements would make it an even more powerful tool for businesses managing high volumes of customer interactions. Review collected by and hosted on G2.com.

Immediately went from "Spam Likely" to either branded or traditional number showing. Resulted in a much higher satisfaction from our prospects and customers. Saw connect rates increase and volume of meetings booked. Review collected by and hosted on G2.com.

Not as much coverage in EMEA and found that some providers were not showing us as Branded for a long duration. Regardless showing as a traditional number instead of Spam Likely was a big improvement. Review collected by and hosted on G2.com.

Hiya Connect Branded Caller ID makes it super easy to connect with your clients by branding your outgoing communications. It is really easy to implement and their customer success team is always reaching out to help. We were up and running within 5 business days. We had no problems or hiccups implementing Hiya. We've already had hundreds of branded calls answered thanks to Hiya! Review collected by and hosted on G2.com.

There has been no downside to Hiya. The integration was super easy (we did a bulk CSV import and it was just about the easiest integration I have ever had to do). Review collected by and hosted on G2.com.

Possibility to reach out to customer for a first time with branded call (with logo and brand name) and with this help increase unique answer rate metric that can be very vital for fast sales.

Its quite easy for implemnation and support was very helpful with internal guidlines. As well the system is quite simple as well. Review collected by and hosted on G2.com.

I think more reach it can get per country better it is, line operators connected in UK or Germany. For other countries it is missing the coverage as for me.

Legal part took a while.

A bit more analytics would be greate to have! Review collected by and hosted on G2.com.

This help increase our connect rate and coversion rate Review collected by and hosted on G2.com.

It was tought making it make sense at first until we noticed the difference it was making. Starting up cost can be a little heavy, but eventually the product makes up for it. Review collected by and hosted on G2.com.

Huge outreach with branding calls, enables huge improvement to connectivity rates and trusted caller ID.

Reporting is fantastic and has great account managers. Review collected by and hosted on G2.com.

Nothing to dislike, but would love a CRM or Salesforce API connector to marry up contact center reporting. Review collected by and hosted on G2.com.

Hiya was incredibly easy to integrate. The SAMSUNG number spam protection and brand ID display significantly enhanced the trust factor for our business with our clients. Review collected by and hosted on G2.com.

The number protection feature in Hiya does not prevent others from using your protected number as an outbound (SIP) number, which can harm your brand trust. We experienced a situation where a scam company used our Hiya-protected numbers for outbound calls. As a result, clients believed they were receiving calls from our company, when in reality, it was a scammer using SIP services to disguise their actual number. The client will see your branded call display on their phone but in fact it is the scammer calling. Review collected by and hosted on G2.com.

As a call centre that only contacts customers that have asked to be contacted, having our phone number flagged as spam was hurting our connect rates a lot. Since signing up with Hiya connect, our contact rates have quadrupled! Fantastic service and the web interface supplied is easy to use and understand. It was all very easy to set up, and easy to integrate with our existing systems.

As a call centre, we make use of Hiya all day, every day, and it's not let us down yet. Review collected by and hosted on G2.com.

Sometimes stats don't seem to sync up, but that's a very minor issue as we have internal statistics we can make use of Review collected by and hosted on G2.com.

The best features about the Hiya Connect is the ease of use interface and customer support team. I can access detailed information about the caller, including their location and business category. The customer service team is responsive and resolves all of our issues within a timely manner. Review collected by and hosted on G2.com.

There is not a downside that I can think of that hasn't been fixed with new updates. Review collected by and hosted on G2.com.

A wonderful call branding tool that ptotects the company brand but also acts as a great sales tool, giving confidence to potential customers. Easy to set up and configure with the benefit of having access to real time call insight data. Representatives at Hiya have been a dream to deal with. Review collected by and hosted on G2.com.

We have only recently trialled the system but have not encountered anything that needs improvement. Review collected by and hosted on G2.com.