Hiya Connect Branded Caller ID Features
What are the features of Hiya Connect Branded Caller ID?
Basic Communication
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
Advanced Features
- Hold Music
- Automated Attendants
- VOiP Number
Access
- Software Pairing
- Browser Extension
- Individual Download
Quality Assurance
- Reports
Engagement
- Dashboards
Performance
- Compliance
Top Rated Hiya Connect Branded Caller ID Alternatives
Hiya Connect Branded Caller ID Categories on G2
Filter for Features
Basic Communication
Phone Calls | Enables users to place phone calls over the internet. 37 reviewers of Hiya Connect Branded Caller ID have provided feedback on this feature. | 91% (Based on 37 reviews) | |
Video Calls | Based on 33 Hiya Connect Branded Caller ID reviews. Enables users to place video calls over the internet. | 73% (Based on 33 reviews) | |
Instant Messaging | Based on 32 Hiya Connect Branded Caller ID reviews. Enables users to send instant messages over the internet. | 73% (Based on 32 reviews) | |
Screen Sharing | As reported in 30 Hiya Connect Branded Caller ID reviews. Enables users to share screens over the internet. | 74% (Based on 30 reviews) | |
Conference Calls | Enables multiple users to make phone or video calls over the internet at once. This feature was mentioned in 31 Hiya Connect Branded Caller ID reviews. | 72% (Based on 31 reviews) | |
Desk-to-Desk Calls | Enables users to contact one anothers through mobile phones and landlines. This feature was mentioned in 31 Hiya Connect Branded Caller ID reviews. | 78% (Based on 31 reviews) |
Advanced Features
Hold Music | As reported in 31 Hiya Connect Branded Caller ID reviews. Offers users the option to play music for contacts who are on hold. | 72% (Based on 31 reviews) | |
Automated Attendants | Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. This feature was mentioned in 31 Hiya Connect Branded Caller ID reviews. | 73% (Based on 31 reviews) | |
VOiP Number | As reported in 34 Hiya Connect Branded Caller ID reviews. Offers users a unique number that can be dialed from anywhere. | 84% (Based on 34 reviews) |
Access
Software Pairing | Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. 31 reviewers of Hiya Connect Branded Caller ID have provided feedback on this feature. | 75% (Based on 31 reviews) | |
Browser Extension | As reported in 30 Hiya Connect Branded Caller ID reviews. Allows users to download the tool along as an extension to their browser of choice. | 73% (Based on 30 reviews) | |
Individual Download | As reported in 30 Hiya Connect Branded Caller ID reviews. Requires users download the software on its own. | 76% (Based on 30 reviews) |
Quality Assurance
Evaluation | Provides tools for evaluating customer interactions 25 reviewers of Hiya Connect Branded Caller ID have provided feedback on this feature. | 91% (Based on 25 reviews) | |
Calibration | Based on 25 Hiya Connect Branded Caller ID reviews. Offers features for maintaining fair and consistent scoring | 90% (Based on 25 reviews) | |
Reports | Generates quality and performance reports This feature was mentioned in 26 Hiya Connect Branded Caller ID reviews. | 88% (Based on 26 reviews) |
Engagement
Feedback | Tools for providing personalized feedback and coaching sessions 26 reviewers of Hiya Connect Branded Caller ID have provided feedback on this feature. | 93% (Based on 26 reviews) | |
Dashboards | Provides a centralized dashboard for agents to view their scores and feedback 28 reviewers of Hiya Connect Branded Caller ID have provided feedback on this feature. | 89% (Based on 28 reviews) | |
Training | Tools for educating and training agents 25 reviewers of Hiya Connect Branded Caller ID have provided feedback on this feature. | 85% (Based on 25 reviews) |
Performance
Integrations | Based on 25 Hiya Connect Branded Caller ID reviews. Integrates with other customer service or CRM software | 91% (Based on 25 reviews) | |
Compliance | Helps ensure customer privacy and data protection 26 reviewers of Hiya Connect Branded Caller ID have provided feedback on this feature. | 92% (Based on 26 reviews) |
