HighLevel Reviews & Product Details

It pretty much has everything a marketing agency would need CRM, automations, funnel builder...etc And has the ability to manage all that from an admin account for clients and it's easy to use as well.

Customer support is good as well they even jump on zoom calls to help figure stuff out. Review collected by and hosted on G2.com.

The team at GHL tries to add too many stuff rather than making all the current functions better. Like the website/funnel builder is still very basic. Review collected by and hosted on G2.com.

It is an all-in-one solution designed to scale and automate digital businesses with maximum efficiency. It automates marketing, sales, and customer service, optimizing processes with an integrated CRM. It allows the creation of funnels and websites without programming, manages reviews, integrates tools, and customizes workflows. Additionally, it facilitates communication with clients through email, SMS, and WhatsApp, improving conversion and loyalty. Review collected by and hosted on G2.com.

Some disadvantages include an initial learning curve, as its extensive functionality can be overwhelming. Some integrations require advanced configuration, and support may not be immediate in certain cases. Additionally, deep customization may require technical knowledge, and some updates may affect existing workflows. Review collected by and hosted on G2.com.

Love how GHL combines the most critical marketing tools into a single platform for a fair price. Review collected by and hosted on G2.com.

Not able to create the type of custom reports we'd like. For example, stats by social post. It's hunt and peck, or top-level data only. Very frustrating about this particular piece.

DO NOT like the contact layout, or how the system pushes add-ons to subaccounts even when turned off. Review collected by and hosted on G2.com.

That it is a one stop shop for everything a business owner would need. Review collected by and hosted on G2.com.

That it is hard to take everything in, and the courses to learn it are not the best. I do love that their are folks who teach it who own their own agencies but there is not a course 101 to expert level that isn't for free. I spend a lot of time having to shift through stuff. Review collected by and hosted on G2.com.

All In One CRM Marketing Automations and the AI Virtual Employee value add. Very thoughtful for business owners day to day operations Review collected by and hosted on G2.com.

The tutorials can be more interactive learning experience. Meaning the videos are informative however due to a person attention span to take knowledge base and applying immediately be quite difficult for some business owners. So making it more interactive where it can take an element of project you are woking on and teach you each element as you implement Give you a prompt tutorial time is up and either a contiuation of time. At the end of each session provides time invested. As an incentive offer reward points like credit towards Ai Graphics, Text Messages and Email. Very motivating and for Agency Owners support in incentivize them in adding credits towards thier monthly subscription. It becomes win-win and win G2 because of retention and potential increase in users. Review collected by and hosted on G2.com.

All the potential it has to work well for my agency.

The site builder is the main reason I use this. Review collected by and hosted on G2.com.

The white labeling solution is too expensive since it forces you to disclose the platform sooner or later, having your client think about their business overhead more than they have to.

There is no solution to have a client Rent a property, car, ATV, a space, Tour or book an activity that takes more than 1-2 days in the store and measure the availability of that given the calendar for it, so you are competing against shopify to do the same when people desperately need an alternative to Airbnb.

You cant change the rate you charge your sub-account easily in case you need to for example charge them less for 1 month cause of a system mess up.

The site builder should have traffic measuring capabilities with a heat map built in.

Store capabilities in the funnel so that you can personalize the store or add store features to your funnels. Review collected by and hosted on G2.com.

I like the price for one. Very reasonable for everything it does great work with the pricing structure. What i like most is its very beginner friendly and great for my clients to naviagte with their accounts. Review collected by and hosted on G2.com.

Since there is so much on here some things lack in performance. For example, the forms dont look very good when embedded into basically any website, some features just look a little janky, and the bot isnt the best. However thats to be expected from a service like this tbh Review collected by and hosted on G2.com.

Ease of use, everything in the same spot, cheap pricing for unlimited accounts, and the capacity to create snapshots/templates for easier and much quicker client onboarding. Also the fact that they are always adding new updates, and listening to their member's requests Review collected by and hosted on G2.com.

Sometimes there were glitches, probably due to GHL unexpectedly growing so quickly, but it's getting much more rare these days Review collected by and hosted on G2.com.

The ability to whitelabel and resell the product as my own. Also the unlimited usage and seats. Other platforms charge per seat and by usage. Review collected by and hosted on G2.com.

Load time. Some of my clients are in various countries, the load time is really slow for some of them. Review collected by and hosted on G2.com.

The help desk someone who knows the product and speaks old man english :-) Review collected by and hosted on G2.com.

The learning curve can be a bit steep and a little confusing at the start. There are so many options Review collected by and hosted on G2.com.