Higher Logic Thrive Reviews & Product Details

Higher Logic Thrive is a comprehensive online community and marketing software solution suite designed to drive engagement. With nearly 20 years of experience, Higher Logic has established itself as a trusted partner, serving more than 3,000 customers and facilitating over 350,000 online communities globally. This platform supports more than 200 million users across 42 countries, making it a significant player in the realm of community engagement and marketing. The Higher Logic Thrive portfolio consists of three primary products. The Higher Logic Thrive Community is an engagement solution that fosters connections, resource sharing, and discussions among members. This product is particularly beneficial for organizations looking to enhance member interaction and create a vibrant online community. By providing a space for community members to engage, Higher Logic Thrive Community helps build stronger relationships and increase member satisfaction. In addition to community engagement, Higher Logic Thrive Marketing serves as the go-to marketing and communications software for associations. With an impressive 99% deliverability rate, this tool ensures that messages reach the intended audience effectively. Leverage this software to deliver targeted communications, enhancing member engagement and ensuring that the right information is shared at the right time. This capability is essential for organizations aiming to maintain strong connections with their members and keep them informed about relevant events and initiatives. The Higher Logic Thrive Platform integrates the functionalities of both the Community and Marketing solutions, creating a cohesive experience that enhances member engagement. This platform is designed to scale alongside an organization's growth, allowing for the addition of various add-ons and third-party integrations with CRM, AMS, and LMS providers. This flexibility ensures that customers can customize their experience to meet their evolving needs. Furthermore, Higher Logic provides expert Advisors to assist in implementation, ensuring that customers can quickly get up and running. Users also benefit from the Higher Logic Users Group (HUG), which offers a network of support and shared knowledge. This combination of robust features, scalability, and community support positions Higher Logic as a valuable resource for organizations looking to enhance their member engagement and marketing efforts.

Product Website

Seller

Higher Logic

Discussions

Higher Logic Thrive Community

Languages Supported

English

Overview by

Sarah Spinosa

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Higher Logic Thrive Integrations

(2)

Verified by Higher Logic Thrive

Higher Logic Thrive Media

Higher Logic Thrive Demo - Higher Logic Thrive Community logged in view

See why Higher Logic is the premier choice for associations looking to supercharge member engagement. Bring members together 24/7 in the community, via email or in the app. With discussions, Q&A, library, events, and engagement tools like automation and our AI-driven Smart Newsletter – Hi...

Higher Logic Thrive Demo - Higher Logic Thrive Community logged out view

Your value proposition shines on the logged out view of Higher Logic Thrive Community. Use this valuable space to remind members and prospects about the important work your association does.

Make your most valuable resources easy to find! Organize, house, and share your resources, including documents, images, videos, and more. Easily control access with sub-communities and security groups.

Higher Logic Thrive Demo - Engagement Scoring

See how engaged your members are so you can be sure you are providing value.

Gain insight from dozens of ready-made reports so you can refine your offerings and prove ROI.

Higher Logic Thrive Demo - Message designer

Easy-to-use marketing automation templates come pre-loaded or campaigns can be easily built based on your needs. Set campaigns to trigger based on user actions or inaction.

Official Downloads

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G2 reviews are authentic and verified.

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Tom M.

CEO of Metal Treating Institute Management

Small-Business (50 or fewer emp.)

4/28/2021

"Like a Full Time Employee!"

5/5

What do you like best about Higher Logic Thrive?

Easily connects our members, staff and working committees! Total engagement! Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

It has lots of features to choose from that can be overwhelming to some. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

We have loved how the Higher Logic Online Community has made our communications and connections highly efficient. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

People can work and engage without staff involement. It's like a fulltime communications staff member. Review collected by and hosted on G2.com.

Susan H.

Marketing & Digital Design Coordinator

Small-Business (50 or fewer emp.)

8/27/2021

"Powerful Email Automation with a Bit of Learning Curve"

4/5

What do you like best about Higher Logic Thrive?

Higher Logic MA allows for easy targeting based on interests, user activity, member type and other demographic information. It is much easier and more in-depth than MailChimp, which is what we used previously. The templates are great, MUCH better than creating email templates in iMIS. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

We are using the new integration with iMIS Cloud, and it doesn't automatically pull all of the user fields. Also, the IQAs take about 2hrs to synch, which usually means we just use the import/export tool for new interst groups. The reporting detail is good, but has a lot of steps. Would like to see the interface a bit more slick. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

Push your sales rep to show you demos and be very specific about you can replicate and improve your current processes. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

Being more specific with our target audience, tracking analytics, automating emails, and improving our deliverability. Review collected by and hosted on G2.com.

Robb C.

Director of Marketing, Education, Membership, and Events

Enterprise (> 1000 emp.)

2/28/2022

"Easy to use and implement"

5/5

What do you like best about Higher Logic Thrive?

The portal system is very user friendly and intuitive, yet provides a powerful, robust, and fun system. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Have not discovered anything negative yet. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/28/2022

"An easy-to-use platform with excellent customer support"

4.5/5

What do you like best about Higher Logic Thrive?

The admin platform is pretty intuitive for a "non-techie" like me. Customer support is super helpful! Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Expensive, invoices are vague without specific dates, etc. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

Consider Higher Logic for ease of use and customer service. Beware of adding modules from the get-go. Start with the online community and consider modules later on if your budget allows. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

Our community allows volunteer firefighters to commiserate, share advice, and ask questions. They enjoy the camaraderie the community provides. Review collected by and hosted on G2.com.

Abid H.

Cashier

Mid-Market (51-1000 emp.)

1/14/2022

"Great Platform For Automation Of Email Marketing."

4/5

What do you like best about Higher Logic Thrive?

It is a great tool to start doing email marketing at an advanced level automatically. You can have analytics of the response of your email recipients towards your email. Higher Logic Marketing Automation also helps you target different groups of your customers based on different factors. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Users should be able to make custom layouts by cusomizing the templates that the tool provides. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

2/28/2022

"I work with HG services such as websites, volunteer manager and online communities."

4/5

What do you like best about Higher Logic Thrive?

I like the flexibility HG allows us to set up the pages. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

The high level of adjustments and setups we can do can be overwhelming and confusing. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/8/2021

"A great value investment for marketing automation"

5/5

What do you like best about Higher Logic Thrive?

Easy to get started, implementation and training was simple and quick. Dynamic content and landing pages are a huge value add to the marketing automation abilities. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Email designer is limited in the advanced design aspect, cant include polls in emails, have to use a third party tool with a link, as that feature was discontinued. Review collected by and hosted on G2.com.

Angel G.

Graphic Design Manager

Mid-Market (51-1000 emp.)

6/17/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Higher Logic Online Community"

4/5

What do you like best about Higher Logic Thrive?

It's easy to navigate and it's custumizable. It has a lot of different features. It's a great place to communicate with others, share ideas, find resources, and talk to industry experts. Users can earn points for the completeness of their profile and engaging in the community, which helps motivate the users to use it more frequently. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

It has some limits on customizing. There are a lot of different features, it can be a little confusing at times. However, the more you use it, the easier it gets. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

Creating an online communtity for our employees and customers. A place to ask and answer questions, post training, and provide documentation. A place for people to post feedback for ideas and improvements to our solutions. We also use it to post announcements and can provide a "to-do" list for users. Review collected by and hosted on G2.com.

Cindy Y.

Director of Systems And Certification Management

Small-Business (50 or fewer emp.)

6/27/2016

"We LOVE HigherLogic--100% Loyal"

5/5

What do you like best about Higher Logic Thrive?

We use HigherLogic for both our website and our community. For our website, I like the BootStrap framework, because it is so responsive, mobile-friendly and open-source. For our community, I like that they help us to increase engagement, set community goals, and have so many features that are what we need! We also have single sign-on integration with our AMS, so our members find it SUPER convenient to only have one username and one password for all things relating to our association. Also, I just have to say a positive word about the HigherLogic Support team. I have never known software support people who responded so quickly and were so knowledgeable, and the knowledge extends not only to HigherLogic software but also to how it might interact with other systems (like AMS or email management), how browsers or versions might affect HigherLogic, etc. VERY HELPFUL!!. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

I have to be honest and say there's not much I dislike at all. One possible improvement would be if reports were more "configurable" (meaning that I set up reports I want, rather than having to choose from a list of ones that are pre-made). Honestly that's not really much of a dislike, though, because they have made so many reports in so many ways that I'm able to find what I want to track. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

I would recommend that you follow their suggested best practices and suggestions for implementation. The implementation team is fantastic and they will help you launch the software for the best possible results. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

Our association is national, so it's difficult for our members to feel like they are "connected" to anything--an organization or each other. HigherLogic solved that issue 100%. In addition, it brought our website into the 21st century so we are mobile-friendly and responsive to any device (desktop, tablet or cell). Our membership is growing steadily, our engagement is increasing steadily as our members understand how to use the communities, and views to our page are continuing to increase steadily...after using HigherLogic for years! Review collected by and hosted on G2.com.

Carrie H.

Community Engagement Specialist

Mid-Market (51-1000 emp.)

4/20/2021

"Higher Logic is a great platform for bringing our members together on a community"

4.5/5

What do you like best about Higher Logic Thrive?

Higher Logic has the technical as well as the community strategies for a good, user-friendly experience for our members Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Sometimes there is too much to wade through—many options and widgets. Customizations could require additional support. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

Great and easy-to-use community platform. Has been helpful internally and for our members to share information. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

Members of our organization have a space to ask questions and get advice for our 15k members Review collected by and hosted on G2.com.