Video Reviews
Great product to connect with your members
420 Higher Logic Thrive Reviews
Overall Review Sentiment for Higher Logic Thrive
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It's easy to use, and our members find the Online Community an extremely valuable member benefit Review collected by and hosted on G2.com.
Some of the Online Community super admin features are a little difficult to navigate. Informz seems to malfunction fairly often, which can sometimes majorly interfere with our email calendar. Review collected by and hosted on G2.com.
HL has so many resources, libraries, communities, and educational events that make it easy to get the information needed. Plus their support team is very fast and so helpful. Review collected by and hosted on G2.com.
Although all of the resources are amazing, sometimes it can be slightly overwhelming to find exactly what I want. When that is the case I usually reach out to our contact and they always point me in the right direction :) Review collected by and hosted on G2.com.
I like the engagement we see from our members sharing information, asking questions and helping each other, while getting to know each other better. It's easy to use for all ages. Review collected by and hosted on G2.com.
There is nothing I dislike about the platform, everything functions well and it has several themes you can choose from to customize so that your platform represents your organization, your logo colors, etc. Review collected by and hosted on G2.com.
The platform contains what we need to connect our community members in an easy-to-access, friendly way for the user, which was our ultimate goal. Tools for automating processes and creating reports are detailed and help provide the information we need behind the scenes. We've been able to personalize the feel and experience. Most of all, the support has been excellent, and we can't say enough about our key team members who led us through the process. Thank you! Review collected by and hosted on G2.com.
If there is one thing I would change, it would be for the announcements to show up in the user's daily digest even if there is no discussion thread activity on that day. Review collected by and hosted on G2.com.
The customer service is fantastic! Quick responses and always helpful. Even if what I want done is not possible. I appreciated them trying. A but pricy for value but still good for what it is. Review collected by and hosted on G2.com.
The inability to connect the volunteer portal with the online community. The document library and the new mobile app need some work. The price is high compared to competitors. Review collected by and hosted on G2.com.
Discussion & thread capabilities, staff at Higher Logic cares about clients' success, client user group to help gather peer-solutions to common association/company questions, lots of associate modules including websites/events/library, multiple vendors/partners that work on the software, works with a lot of AMS/CRM/LMS vendors with SSO options, does crowdsource improvement ideas, events focused on improving client knowledge of the platform, the admin's backend has data queries and email automation, flexible customization of website & webpages, flexible widgets to allow for customization of community content, admin access of communities for our volunteers and junior staff Review collected by and hosted on G2.com.
Some of the associated modules like the library and events have simpler functionality, the library does not have the ability for users to collaborate on documents similar to Google Docs, customization or search within a specific library or locking folders to a subset of users, HL has a lot of great ideas about how to improve the product but as the company has grown and acquired other companies - it is slower to roll out improvements to the core community product and modules, lack of junior admin access for staff that locks them out of power admin functionality while letting them run reports Review collected by and hosted on G2.com.
The platform allows me to build lists that are dynamic and that are integrated with my marketing platform. We use both the community and marketing functions. I have not used any other platforms. Review collected by and hosted on G2.com.
There are a lot of tools within the community and a roadmap of how to use them and how they integrate with Informz would be helpful. I would like to see a user-friendly toolkit that explains how each section works. Review collected by and hosted on G2.com.
The Higher Logic online community platform works. It's an excellent way for the association space to enable members to create digital communities. The Higher Logic User Group is a community for Higher Logic admins to ask and answer questions about the platform. Higher Logic Academy trains admins on how to use the platform in a strategic way. Review collected by and hosted on G2.com.
Ideas that are proposed by users must be upvoted to be implemented. It can be difficult to get enough people to vote for quick fixes that seem like low hanging fruit. The good news is HL continually improves the platform. Review collected by and hosted on G2.com.
A lot of helpful information. The communication. I appreciate all of the features. The Community features. All of them. I have no comparison. I only use this one. Review collected by and hosted on G2.com.
None to report. Nothing is missing. Nothng is missing that I know of. Everything works good. None to report. I do not know enough to say what improvements should be made. Review collected by and hosted on G2.com.
Super staff, flexible platform. Ease of use, and powerful automation rules. Great user community and free online training. Continual improvement and product development. Review collected by and hosted on G2.com.
Experience on mobile devices needs improvement.
Event calendar accommodates global time zones but does not automatically adjust time listings. Review collected by and hosted on G2.com.
